Re: [RE-wrenches] Schneider tech support AWOL?

Ditto here. I tried it when the subject first came up and heard nothing. Therefore it was very handy to know the one digit, unannounced extension for tech support during a recent problem with XW inverters. I know we weren’t supposed to share that one digit number, but I am very glad we did.

Re: [RE-wrenches] Schneider tech support AWOL?

enches@lists.re-wrenches.org Subject: Re: [RE-wrenches] Schneider tech support AWOL? [External email: Use caution with links and attachments] Wrenches, Just fyi, the Schneider registration does not work. Tried it 2x earlier today. https://solar.schneider-electr

Re: [RE-wrenches] Schneider tech support AWOL?

Wrenches, Just fyi, the Schneider registration does not work.  Tried it 2x earlier today. https://solar.schneider-electric.com/solar-installer-registration/ It gets you there and I filled it out but - got back an email

Re: [RE-wrenches] Schneider tech support AWOL?

Herrera sandra.herr...@se.com From: RE-wrenches On Behalf Of Kevin Pegg Sent: Tuesday, April 9, 2019 8:06 PM To: RE-wrenches Subject: Re: [RE-wrenches] Schneider tech support AWOL? [External email: Use caution with links and attachments] Hi folks, Thought I'd

Re: [RE-wrenches] Schneider tech support AWOL?

identifying a callers level of experience and comprehension. Circumventing their system helps no one. Glenn Sent from my Verizon LG Smartphone -- Original message-- From: William Miller Date: Sat, Apr 6, 2019 12:57 AM To: RE-wrenches;Vince McClellan; Cc: Subject:Re: [RE-wrenches] Schneider tec

Re: [RE-wrenches] Schneider tech support AWOL?

ne. > > Glenn > > *Sent from my Verizon LG Smartphone* > > -- Original message-- > *From: *William Miller > *Date: *Sat, Apr 6, 2019 12:57 AM > *To: *RE-wrenches;Vince McClellan; > *Cc: * > *Subject:*Re: [RE-wrenches] Schneider tech support AWOL? > &

Re: [RE-wrenches] Schneider tech support AWOL?

Subject: [RE-wrenches] Schneider tech support AWOL? [External email: Use caution with links and attachments] Hi Wrenches, Curious if anyone has had any response from Schneider renewable energy tech support of late? I have submitted 4 cases over the last 3 weeks

Re: [RE-wrenches] Schneider tech support AWOL?

PMTo: Vince McClellan; RE-wrenchesSubject: Re: [RE-wrenches] Schneider tech support AWOL? Vince,We were asked not to share that information...   Sent from my Verizon LG Smartphone -- Original message--From: Vince McClellanDate: Fri, Apr 5, 2019 5:28 PMTo: RE-wrenches;Cc: Subject:Re: [RE

Re: [RE-wrenches] Schneider tech support AWOL?

renches.org] *On > Behalf Of *Glenn Burt > *Sent:* Friday, April 5, 2019 3:10 PM > *To:* Vince McClellan; RE-wrenches > *Subject:* Re: [RE-wrenches] Schneider tech support AWOL? > > > > Vince, > > We were asked not to share that information... > > > > > >

Re: [RE-wrenches] Schneider tech support AWOL?

, 2019 3:10 PM *To:* Vince McClellan; RE-wrenches *Subject:* Re: [RE-wrenches] Schneider tech support AWOL? Vince, We were asked not to share that information... *Sent from my Verizon LG Smartphone* -- Original message-- *From: *Vince McClellan *Date: *Fri, Apr 5, 2019 5:28 PM

Re: [RE-wrenches] Schneider tech support AWOL?

Vince,We were asked not to share that information...Sent from my Verizon LG Smartphone-- Original message--From: Vince McClellanDate: Fri, Apr 5, 2019 5:28 PMTo: RE-wrenches;Cc: Subject:Re: [RE-wrenches] Schneider tech support AWOL?Hi Kevin Frustrating isn’t it. Try calling the tech

Re: [RE-wrenches] Schneider tech support AWOL?

Sandra Herrera @ SE is out of the office this week. I am sure she will comment on this thread. For my clients in really remote places, they know they have to have a second independent power system and 2nd genset. They may not do it but they know from me telling them over and over Dave

Re: [RE-wrenches] Schneider tech support AWOL?

Hi Kevin Frustrating isn’t it. Try calling the tech support line and then enter the number 8. You should get a real person. > On Apr 5, 2019, at 12:34 PM, Kevin Pegg wrote: > > Hi Wrenches, > > Curious if anyone has had any response from Schneider renewable energy tech > support of late?

Re: [RE-wrenches] Schneider tech support AWOL?

Ray; I agree with "life-threatening" though most big city installers would laugh I'm afraid. Many older off-grid retirees need their oxygen concentrators, CPAP machines, other medical equipment, satphones and internet phones for check-ins with family. They are simply trying to live their lives to

Re: [RE-wrenches] Schneider tech support AWOL?

’ list). Chris Daum Oasis Montana Inc. 406-777-4309 or 4321 406-777-4309 fax www.oasismontana.com <http://www.oasismontana.com> *From:* RE-wrenches *On Behalf Of *Kevin Pegg *Sent:* Friday, April 5, 2019 10:34 AM *To:* RE-wrenches *Subject:* [RE-wrenches] Schneider tech support AWO

Re: [RE-wrenches] Schneider tech support AWOL?

e-wrenches-boun...@lists.re-wrenches.org] On Behalf Of ch...@oasismontana.com Sent: Friday, April 5, 2019 1:30 PM To: 'RE-wrenches' Subject: Re: [RE-wrenches] Schneider tech support AWOL? Good luck with that. We've had similar issues; I've called and talked to their engineers (to get question

Re: [RE-wrenches] Schneider tech support AWOL?

' list). Chris Daum Oasis Montana Inc. 406-777-4309 or 4321 406-777-4309 fax www.oasismontana.com <http://www.oasismontana.com> From: RE-wrenches On Behalf Of Kevin Pegg Sent: Friday, April 5, 2019 10:34 AM To: RE-wrenches Subject: [RE-wrenches] Schneider tech support AWOL? Hi Wr

[RE-wrenches] Schneider tech support AWOL?

Hi Wrenches, Curious if anyone has had any response from Schneider renewable energy tech support of late? I have submitted 4 cases over the last 3 weeks, couple warranty claims, couple tech questions - and have had absolutely zero response. My clients are starting to get irritated, and it is