Re: Retrospect needs CD-R to have a drive letter.

1999-12-22 Thread Matthew Tevenan 

 Reply to:   Re: Retrospect needs CD-R to have a drive letter.
Malcolm,

Please contact me off-line with the following information:

Model and speed of your PC.
RAM amount.
Version and service pack of your OS.
Make and model of your SCSI adapter.
Make and model of your backup device.
Make and model of your NIC.
Exact text of the blue screen.

If anyone ever sees a blue screen you think may be Retrospect-related,
please contact us at 925.253.3050 or at [EMAIL PROTECTED] with the
above information.

Thanks,

Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050 
[EMAIL PROTECTED] 

Malcolm McLeary wrote:
>Matthew,
>
>>> Check out page 188 of the Retrospect User's Guide to the solution to
this
>>> problem. Your ATAPI miniport driver is probably disabled. If you're
still
>>> having a problem, please contact tech support.
>> 
>> Thanks.  I have fallen into the classic trap of having used the MacOS
version
>> for years and now that I've started installing the Windows version
I've not
>> read the manual as "its just like the Mac version".
>
>Oops ... this change produces a "Blue Screen of Death" as soon as I try
to
>get Retrospect to configure devices.  BTW the CD-R is on the same SCSI
bus
>as the tape drive ... it is not an IDE CD-R.
>
>Cheers,  Malcolm
>
>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
>
>   Information Alchemy Pty Ltd
> ACN 089 239 305
>   Canberra, Australia
>
>Malcolm McLeary  Mobile:   0412 636 086
>Managing DirectorEmail:  [EMAIL PROTECTED]
>
> This message was sent using Outlook Express 5.0 for Macintosh.
>




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Re: Retrospect needs CD-R to have a drive letter.

1999-12-21 Thread Malcolm McLeary 

Matthew,

>> Check out page 188 of the Retrospect User's Guide to the solution to this
>> problem. Your ATAPI miniport driver is probably disabled. If you're still
>> having a problem, please contact tech support.
> 
> Thanks.  I have fallen into the classic trap of having used the MacOS version
> for years and now that I've started installing the Windows version I've not
> read the manual as "its just like the Mac version".

Oops ... this change produces a "Blue Screen of Death" as soon as I try to
get Retrospect to configure devices.  BTW the CD-R is on the same SCSI bus
as the tape drive ... it is not an IDE CD-R.

Cheers,  Malcolm

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

   Information Alchemy Pty Ltd
 ACN 089 239 305
   Canberra, Australia

Malcolm McLeary  Mobile:   0412 636 086
Managing DirectorEmail:  [EMAIL PROTECTED]

 This message was sent using Outlook Express 5.0 for Macintosh.




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Re: Retrospect needs CD-R to have a drive letter.

1999-12-21 Thread Malcolm McLeary 

Matthew,

> Check out page 188 of the Retrospect User's Guide to the solution to this
> problem. Your ATAPI miniport driver is probably disabled. If you're still
> having a problem, please contact tech support.

Thanks.  I have fallen into the classic trap of having used the MacOS
version for years and now that I've started installing the Windows version
I've not read the manual as "its just like the Mac version".

Cheers,  Malcolm

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

   Information Alchemy Pty Ltd
 ACN 089 239 305
   Canberra, Australia

Malcolm McLeary  Mobile:   0412 636 086
Managing DirectorEmail:  [EMAIL PROTECTED]

 This message was sent using Outlook Express 5.0 for Macintosh.




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RE: Retrospect needs CD-R to have a drive letter.

1999-12-21 Thread Matthew Tevenan 

 Reply to:   RE: Retrospect needs CD-R to have a drive letter.
Malcolm,

Check out page 188 of the Retrospect User's Guide to the solution to this
problem. Your ATAPI miniport driver is probably disabled. If you're still
having a problem, please contact tech support.

Regards,

Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050 
[EMAIL PROTECTED] 

Malcolm McLeary wrote:
>Guys,
>
>I have a Compaq running Retrospect 5.0 for Windows under Windows NT 
>Workstation.  All was well, but then the Blue Screen of Death started 
>appearing.  Not having the desire or the time to stuff with "a PC" I 
>backed up the important data, grabbed the Compaq Recover CD and
proceeded 
>to reformat the disk and reinstall Windows NT.  This isn't as bad as it 
>sounds as Compaq have done a great job of automating the process ... all

>I needed to do was change the CD when requested.
>
>Anyway, its up and running again but although the CD-R works as a
CD-ROM, 
>Retrospect says it can't use the CD-R as it doesn't have a drive letter.
 
>Its advice is to quit Retrospect and allocate the drive a letter.  My 
>problem is that it has a letter ... it is F: and appears to be working 
>fine in all other respects.
>
>Whats the story?
>
>Cheers,  Malcolm
>
>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
>
>   Information Alchemy Pty Ltd
> ACN 089 239 305
>   Canberra, Australia
>
>Malcolm McLeary  Mobile:   0412 636 086
>Managing DirectorEmail:  [EMAIL PROTECTED]
>
> This message was sent using Claris Emailer 2.0v3 for Macintosh.  
>




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