Reply to:   Re: Retrospect needs CD-R to have a drive letter.
Malcolm,

Please contact me off-line with the following information:

Model and speed of your PC.
RAM amount.
Version and service pack of your OS.
Make and model of your SCSI adapter.
Make and model of your backup device.
Make and model of your NIC.
Exact text of the blue screen.

If anyone ever sees a blue screen you think may be Retrospect-related,
please contact us at 925.253.3050 or at [EMAIL PROTECTED] with the
above information.

Thanks,

Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050 
[EMAIL PROTECTED] 

Malcolm McLeary wrote:
>Matthew,
>
>>> Check out page 188 of the Retrospect User's Guide to the solution to
this
>>> problem. Your ATAPI miniport driver is probably disabled. If you're
still
>>> having a problem, please contact tech support.
>> 
>> Thanks.  I have fallen into the classic trap of having used the MacOS
version
>> for years and now that I've started installing the Windows version
I've not
>> read the manual as "its just like the Mac version".
>
>Oops ... this change produces a "Blue Screen of Death" as soon as I try
to
>get Retrospect to configure devices.  BTW the CD-R is on the same SCSI
bus
>as the tape drive ... it is not an IDE CD-R.
>
>Cheers,  Malcolm
>
>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
>
>                       Information Alchemy Pty Ltd
>                             ACN 089 239 305
>                           Canberra, Australia
>
>Malcolm McLeary                                  Mobile:   0412 636 086
>Managing Director                                Email:  [EMAIL PROTECTED]
>
>     This message was sent using Outlook Express 5.0 for Macintosh.
>




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