Re: Retrospect and Yamaha 6416S CD-RW drive

2000-02-25 Thread Matthew Tevenan 

Brooks,

I can verify that we have received and tested Yamaha's latest firmware
update and that it fixes this problem. We're now waiting for Yamaha to post
this to their website. Please contact Yamaha for further information.

Regards,

Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050 
[EMAIL PROTECTED]

> From: [EMAIL PROTECTED]
> Reply-To: "retro-talk" <[EMAIL PROTECTED]>
> Date: Fri, 25 Feb 2000 09:33:22 -0500
> To: [EMAIL PROTECTED]
> Subject: RE: Retrospect and Yamaha 6416S CD-RW drive
> 
> I don't mean to beat a dead horse, but I too have heard from Yamaha (Tom
> Bailey, 1/31/2000) that "Dantz Software is testing the firmware update."
> Unless I missed something Neither Matthew Tevenan nor other Dantz
> spokesperson has indicated this to be the case.  Of course they haven't said
> it's BS either.
> 
> I guess I'd like to ask if Dantz can indicate if there's any truth to the
> statement made by Tom Bailey.  Even if Dantz isn't responsible for the
> performance of the drive, has Yamaha provided a firmware update for testing?
> 
> 
> Brooks Peters(301) 227-1243 (voice)
> NSWC - Carderock Division(301) 227-5930 (fax)
> Code 5500 (Bldg. 18, Rm. 127)mailto:[EMAIL PROTECTED]
> 9500 MacArthur Blvd.
> West Bethesda, MD 20817-5700
> 
> 
>> --
>> From:  Matthew Tevenan
>> Reply To:  retro-talk
>> Sent:  Monday, February 14, 2000 11:33 AM
>> To:  retro-talk
>> Subject:  Re: Retrospect and Yamaha 6416S CD-RW drive
>> 
>> Moe,
>> 
>> Dantz has verified that there is a bug in the firmware of the Yamaha 6416
>> CD-RW drive. While we have notified Yamaha of this bug, until Yamaha
>> releases a fix for this problem, we can no longer officially support
>> backup
>> to the Yamaha 6416 CD-RW drive with Retrospect or Retrospect Express.
>> 
>> The bug will cause the drive to intermittently return error 100 (illegal
>> command) when used with Retrospect on slower Macintosh and PC models. We
>> have some suggestions to try to work around this problem: use a faster
>> backup computer if there is one available, or try to increase the data
>> rate
>> by disabling software compression and minimizing external activity during
>> backup.
>> 
>> Though you can make Retrospect recognize this drive by purchasing an
>> upgrade
>> to Retrospect 4.2, you may see the error when backing up to this drive on
>> your Mac. The only computers I have not seen this error occur on are Power
>> Mac G3s and G4s, though even these fast machines are not guaranteed to
>> work
>> correctly with the drive.
>> 
>> We apologize for the inconvenience this may cause you. You have been added
>> to our list of customers with this problem and will be notified when newer
>> firmware from Yamaha is available. We're hoping to receive a resolution to
>> this soon!
>> 
>> Regards,
>> 
>> Matthew Tevenan
>> Technical Support Specialist
>> Dantz Development Corporation
>> 925.253.3050 
>> [EMAIL PROTECTED]
> 
> 
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RE: Retrospect and Yamaha 6416S CD-RW drive

2000-02-25 Thread PetersJB 

I don't mean to beat a dead horse, but I too have heard from Yamaha (Tom
Bailey, 1/31/2000) that "Dantz Software is testing the firmware update."
Unless I missed something Neither Matthew Tevenan nor other Dantz
spokesperson has indicated this to be the case.  Of course they haven't said
it's BS either.

I guess I'd like to ask if Dantz can indicate if there's any truth to the
statement made by Tom Bailey.  Even if Dantz isn't responsible for the
performance of the drive, has Yamaha provided a firmware update for testing?


Brooks Peters(301) 227-1243 (voice)
NSWC - Carderock Division(301) 227-5930 (fax)
Code 5500 (Bldg. 18, Rm. 127)mailto:[EMAIL PROTECTED]
9500 MacArthur Blvd.
West Bethesda, MD 20817-5700


> --
> From: Matthew Tevenan
> Reply To: retro-talk
> Sent: Monday, February 14, 2000 11:33 AM
> To:   retro-talk
> Subject:  Re: Retrospect and Yamaha 6416S CD-RW drive
> 
> Moe,
> 
> Dantz has verified that there is a bug in the firmware of the Yamaha 6416
> CD-RW drive. While we have notified Yamaha of this bug, until Yamaha
> releases a fix for this problem, we can no longer officially support
> backup
> to the Yamaha 6416 CD-RW drive with Retrospect or Retrospect Express.
> 
> The bug will cause the drive to intermittently return error 100 (illegal
> command) when used with Retrospect on slower Macintosh and PC models. We
> have some suggestions to try to work around this problem: use a faster
> backup computer if there is one available, or try to increase the data
> rate
> by disabling software compression and minimizing external activity during
> backup.
> 
> Though you can make Retrospect recognize this drive by purchasing an
> upgrade
> to Retrospect 4.2, you may see the error when backing up to this drive on
> your Mac. The only computers I have not seen this error occur on are Power
> Mac G3s and G4s, though even these fast machines are not guaranteed to
> work
> correctly with the drive.
> 
> We apologize for the inconvenience this may cause you. You have been added
> to our list of customers with this problem and will be notified when newer
> firmware from Yamaha is available. We're hoping to receive a resolution to
> this soon!
> 
> Regards,
> 
> Matthew Tevenan
> Technical Support Specialist
> Dantz Development Corporation
> 925.253.3050 
> [EMAIL PROTECTED]


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Re: Retrospect and Yamaha 6416S CD-RW drive

2000-02-14 Thread Matthew Tevenan 

Moe,

Dantz has verified that there is a bug in the firmware of the Yamaha 6416
CD-RW drive. While we have notified Yamaha of this bug, until Yamaha
releases a fix for this problem, we can no longer officially support backup
to the Yamaha 6416 CD-RW drive with Retrospect or Retrospect Express.

The bug will cause the drive to intermittently return error 100 (illegal
command) when used with Retrospect on slower Macintosh and PC models. We
have some suggestions to try to work around this problem: use a faster
backup computer if there is one available, or try to increase the data rate
by disabling software compression and minimizing external activity during
backup.

Though you can make Retrospect recognize this drive by purchasing an upgrade
to Retrospect 4.2, you may see the error when backing up to this drive on
your Mac. The only computers I have not seen this error occur on are Power
Mac G3s and G4s, though even these fast machines are not guaranteed to work
correctly with the drive.

We apologize for the inconvenience this may cause you. You have been added
to our list of customers with this problem and will be notified when newer
firmware from Yamaha is available. We're hoping to receive a resolution to
this soon!

Regards,

Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050 
[EMAIL PROTECTED]

> From: Moe Rubenzahl <[EMAIL PROTECTED]>
> Reply-To: "retro-talk" <[EMAIL PROTECTED]>
> Date: Sat, 12 Feb 2000 21:03:24 -0800
> To: retro-talk <[EMAIL PROTECTED]>
> Subject: Retrospect and Yamaha 6416S CD-RW drive
> 
> Retrospect 4.0 won't back up to my new Yamaha 6416S CD-RW drive (1.0c
> firmware).  It does not even see the drive. I have:
> 
> - checked for newer ROM software from Yamaha
> - gotten the latest (and last) driver update (14) from Dantz
> 
> Dantz's support folks say no version of Retrospect works with this
> drive; but they are working on it.
> 
> So my question is: Is it really this hopeless? Anyone have any
> workaround? I'll gladly update my Retrospect 4.0 if it will help.
> 
> If not -- any other way to backup to this CD-RW other than backing up
> to a disk file and then using Toast to copy the file to CD?
> 
> 
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Re: Retrospect and Yamaha 6416S CD-RW drive

2000-02-13 Thread Ben Liberman 

At 21:03 -0800 2/12/00, Moe Rubenzahl wrote:
>Retrospect 4.0 won't back up to my new Yamaha 6416S CD-RW drive 
>(1.0c firmware).  It does not even see the drive. I have:
>
>- checked for newer ROM software from Yamaha
>- gotten the latest (and last) driver update (14) from Dantz
>
>Dantz's support folks say no version of Retrospect works with this 
>drive; but they are working on it.
>
>So my question is: Is it really this hopeless? Anyone have any 
>workaround? I'll gladly update my Retrospect 4.0 if it will help.
>
>If not -- any other way to backup to this CD-RW other than backing 
>up to a disk file and then using Toast to copy the file to CD?

recently seen on this list:

At 21:08 -0500 1/28/00, [EMAIL PROTECTED] wrote:
>From: [EMAIL PROTECTED]
>Date: Fri, 28 Jan 2000 21:08:27 EST
>Subject: Re: 6416 Yamaha again :-(
>To: [EMAIL PROTECTED]
>
>I wrote to Yamaha and got this response:
>
>
>We have known of this bug and have provided Dantz with a beta firmware that
>they have confirmed solves this issue. We expect to have it posted on our web
>site in the next few weeks.
>
>Regards,
>
>Criag

--
  [EMAIL PROTECTED]  Ben Liberman
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Retrospect and Yamaha 6416S CD-RW drive

2000-02-12 Thread Moe Rubenzahl 

Retrospect 4.0 won't back up to my new Yamaha 6416S CD-RW drive (1.0c 
firmware).  It does not even see the drive. I have:

- checked for newer ROM software from Yamaha
- gotten the latest (and last) driver update (14) from Dantz

Dantz's support folks say no version of Retrospect works with this 
drive; but they are working on it.

So my question is: Is it really this hopeless? Anyone have any 
workaround? I'll gladly update my Retrospect 4.0 if it will help.

If not -- any other way to backup to this CD-RW other than backing up 
to a disk file and then using Toast to copy the file to CD?


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