Is there a way to force the entry of a time worked when replying or
commenting on a ticket? Management here likes to see minutes worked and
our current system won't let you submit the ticket until you have put
something (even if zero) into the time worked field.
Is it possible to deny ticket
Hi,
RT uses a ticket number in order to associate email correspondence with
issues in the system. This number is preceded by a name / identifier. I
want to change this name into something else, currently it is my
hostname. It may sound stupid, but I really didn't find out how to do
this in
Stefan Franck wrote:
Hi,
RT uses a ticket number in order to associate email correspondence with
issues in the system. This number is preceded by a name / identifier. I
want to change this name into something else, currently it is my
hostname. It may sound stupid, but I really didn't find
I've eliminated several thousand tickets that were deemed spam. Now I'm
trying to eliminate all the users that were created as each of the spam
tickets were. However, when I run the Users plugin I get the following
error on some of the tickets:
Couldn't wipeout object: Couldn't find
Mathew Snyder wrote:
I've eliminated several thousand tickets that were deemed spam. Now I'm
trying to eliminate all the users that were created as each of the spam
tickets were. However, when I run the Users plugin I get the following
error on some of the tickets:
Couldn't wipeout
search in archives, this error is documented and means next thing:
RT::Attachment-11334 was created by RT::User-14767, read help for users plugin.
On 8/3/06, Mathew Snyder [EMAIL PROTECTED] wrote:
I've eliminated several thousand tickets that were deemed spam. Now I'm
trying to eliminate all
On Wed, 2006-08-02 at 22:59, Dan Levine wrote:
Hello Everyone,
We have a plain Vanilla RT installation running perfectly right now.
What we are trying to accomplish is this.
When a ticket is created it sends the auto response to the requestor
and a notification to all the watchers on
On Wed, 2006-08-02 at 21:51, Mathew Snyder wrote:
I've just got word from one of my users that we have issues with the Cc
on tickets.
One issue is that when a ticket is sent in, anyone listed in the
original email as a Cc is not added to the ticket as a Cc.
This can be solved by setting
Ruslan,
Shreder doesn't seem to find approval tickets. Am I
missing something?
-Todd
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover
Are you matching the case of your bosses e-mail address?
You might want to lc $creator.
On Thu, Aug 03, 2006 at 11:00:13AM +0930, Andrew Chapman wrote:
Actually, I will modify that comment slightly. The effect was to stop
RT from sending mail out, so it appeared to break something.
Thanks for the tips. I renamed my queue back to ___Approvals. I think
I figured the rest out and have updated the wiki with 3.6.0 specifics.
_4th NOTE:_ In RT 3.6.0 I had to use the following 2 lines in
the template, {$Tickets{'TOP'}-Id()} and Refers-To:
{$Tickets{'TOP'}-Id()}.
Another thing
After upgrading to 3.4.4 the system is hamging whenever attempting to
update a ticket, people or jumbo screens. The query that is causing the
problems is:
SELECT DISTINCT main.* FROM Users main , Principals Principals_1, ACL
ACL_2, Groups Groups_3, CachedGroupMembers CachedGroupMembers_4 WHERE
On Mon, Jul 31, 2006 at 12:50:42PM -0400, Todd Chapman wrote:
On Mon, Jul 31, 2006 at 12:34:11PM -0400, Jesse Vincent wrote:
On Jul 28, 2006, at 5:21 PM, Todd Chapman wrote:
How do I do a left join and join on an
arbitrary expression?
That catch is that I need to refer to the
Hi Is anybody know this, why? RT-3.6.0 create a new
ticket, fill in Cc or AdminCc with username/email
address, create ticket. Cc and AdminCc can't receive
email. Thanks, Zhiming.
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Tired of spam? Yahoo! Mail has the best spam
Hi,
I'm using RT 3.4 on debian sarge.
When I create a new ticket, the owner drop down list only displays
'nobody'. Therefore when a ticket is create, I am always force to 'Take'
the ticket later. However, this is a pain when it comes to updating the
people section as because there is no other
On Thu, 2006-08-03 at 21:29 +0100, Robert Pawlowicz wrote:
When I create a new ticket, the owner drop down list only displays
'nobody'. Therefore when a ticket is create, I am always force to 'Take'
the ticket later. However, this is a pain when it comes to updating the
people section as
Jason A. Smith wrote:
On Wed, 2006-08-02 at 21:51, Mathew Snyder wrote:
I've just got word from one of my users that we have issues with the Cc
on tickets.
One issue is that when a ticket is sent in, anyone listed in the
original email as a Cc is not added to the ticket as a Cc.
This can be
Jason A. Smith wrote:
On Wed, 2006-08-02 at 21:51, Mathew Snyder wrote:
I've just got word from one of my users that we have issues with the Cc
on tickets.
One issue is that when a ticket is sent in, anyone listed in the
original email as a Cc is not added to the ticket as a Cc.
This can
Jason A. Smith wrote:
On Wed, 2006-08-02 at 21:51, Mathew Snyder wrote:
I've just got word from one of my users that we have issues with the Cc
on tickets.
One issue is that when a ticket is sent in, anyone listed in the
original email as a Cc is not added to the ticket as a Cc.
This can
I've got my RT 3.4.5 server sitting in my DMZ and my mysql server on
my internal network. Under varying circumstances, my users will
experience an unresponsive RT. 'It just hangs' is what I'm told.
I can correlate these reports with logs from the PIX firewall
tearing down the tcp connection to
Joshua Colson wrote:
On Thu, 2006-08-03 at 21:29 +0100, Robert Pawlowicz wrote:
When I create a new ticket, the owner drop down list only displays
'nobody'. Therefore when a ticket is create, I am always force to 'Take'
the ticket later. However, this is a pain when it comes to updating the
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