Re: [rt-users] database on separate system

2006-09-30 Thread John Doe
Using this. http://dev.mysql.com/doc/refman/4.1/en/grant.html On 9/29/06, Paolo Supino [EMAIL PROTECTED] wrote: Hi Ruslan And how to fix that? TIA Paolo Ruslan Zakirov wrote: You must connect as dba, see --with-db-dba option of the configure script. I see you're using root and this

[rt-users] Genearal question about RT

2006-09-30 Thread matt
I've been looking at RT to replace the current call tracking software that we use where I work. I've combed through past posts to this list, website articles, and the wiki but I am still unsure about something. How well does RT work in an environment where 97% of the issues are taken by phone?

RE: [rt-users] Genearal question about RT

2006-09-30 Thread Helmuth Ramirez
We use it for a good chunk of phone support...I don't think its any more awkward than any other helpdesk ticketing system. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of matt Sent: Saturday, September 30, 2006 9:02 AM To:

[rt-users] Firefox table printing bug workaround

2006-09-30 Thread Timothy Smith
Hello, all. My users experienced problems printing a table of ticket search results in Firefox. No matter how many tickets were displayed on the screen, Firefox would truncate the results table and only print the rows of the table that fit on the first page of paper. The footer always followed on

[rt-users] Custom Fields on Users

2006-09-30 Thread Matthew Pressly
Is there some trick to getting custom fields to work on Users (on rt 3.6.1)? I have added several custom fields, designated that they are to apply to users, granted all rights, then tried editing and adding users, but no custom fields are displayed on the user modify or create forms. --

Re: [rt-users] Custom Fields on Users

2006-09-30 Thread Ruslan Zakirov
Check this patch: http://rt3.fsck.com/Ticket/Display.html?id=7880 On 10/1/06, Matthew Pressly [EMAIL PROTECTED] wrote: Is there some trick to getting custom fields to work on Users (on rt 3.6.1)? I have added several custom fields, designated that they are to apply to users, granted all

Re: [rt-users] Dates on reports is 1970

2006-09-30 Thread Mathew
Helmuth Ramirez wrote: Hi everyone, We are getting ready to start running productivity reports off of RT and noticed when I ran a report off my Helpdesk queue by date, there was a good amount dated 1970 as the year. I hate to sound ignorant, but how can I fix this? Thanks all Helmuth

Re: [rt-users] Dates on reports is 1970

2006-09-30 Thread Ruslan Zakirov
1970-01-01 used to indicate Not set. This's fixed in the 3.6 repository, you can grab a patch from there. The change is in the html/Search/Chart file. On 10/1/06, Mathew [EMAIL PROTECTED] wrote: Helmuth Ramirez wrote: Hi everyone, We are getting ready to start running productivity reports

Re: [rt-users] Genearal question about RT

2006-09-30 Thread John Doe
On 9/30/06, matt [EMAIL PROTECTED] wrote: I've been looking at RT to replace the current call tracking software that we use where I work. I've combed through past posts to this list, website articles, and the wiki but I am still unsure about something. How well does RT work in an environment

Re: [rt-users] Genearal question about RT

2006-09-30 Thread Bill
On Sat, 30 Sep 2006 08:02:28 -0500 matt [EMAIL PROTECTED] spake: I've been looking at RT to replace the current call tracking software that we use where I work. I've combed through past posts to this list, website articles, and the wiki but I am still unsure about something. How well does

Re: [rt-users] Genearal question about RT

2006-09-30 Thread matt
Bill wrote: On Sat, 30 Sep 2006 08:02:28 -0500 matt [EMAIL PROTECTED] spake: I've been looking at RT to replace the current call tracking software that we use where I work. I've combed through past posts to this list, website articles, and the wiki but I am still unsure about something.