>I'm using RT 3.6.1 with an unknown version of RTFM installed (though I
>think it is probably RTFM 2.1.40 based on the time frame installed) and
>am trying to migrate to RTFM 2.2.0RC4. Downloaded the file, read the
>README file, didn't seem to fit the upgrade instructions (not upgrading
>from a 2.
I'm using RT 3.6.1 with an unknown version of RTFM installed (though I
think it is probably RTFM 2.1.40 based on the time frame installed) and
am trying to migrate to RTFM 2.2.0RC4. Downloaded the file, read the
README file, didn't seem to fit the upgrade instructions (not upgrading
from a 2.0.x
[The PGP signature on my previous message was invalid. We _always_
sign production releases of RT with the same PGP key I use to sign my
email messages. ]
On Dec 18, 2006, at 5:54 PM, Jesse Vincent wrote:
I'm pleased to announce RT 3.6.2. This release features some fairly
major improvment
Hi to all,
I am in very big problem, please help me. My dev-db/mysql has
upgraded from dev-db/mysql-4.1.21 to dev-db/mysql-5.0.26-r1. Because of this, i
am getting this error : -
Undefined subroutine &DBD::mysql::db::_login called at
/usr/lib/perl5/vendor_perl/5.8.7/i686-linux/DBD/m
I'm pleased to announce RT 3.6.2. This release features some fairly
major improvments to customization of the "RT at a glance" portlet,
as well as a slew of bugfixes and other improvements.
You can, as always, download the latest release of RT at
http://download.bestpractical.com/pub/rt/rele
I figured this one out after some more experimentation. In the event that there is an user in the local database with the same e-mail address as the user logging in, and the account for the ldap user needs to be created, creation fails although no exception log is thrown that *this* is the case.
Attached is a draft of something like this we did for a customer.I can't promise that it still works, but it likely needs only a little work to be made to go.Patches welcome. (And if I get some success reports, i'll publish it)-j
RT-Extension-TimedWork-0.3.tar.gz
Description: GNU Zip compressed da
Hi Guys,
I really could use some ideas to track this one down.
RT3.4.5 on Solaris 9, Perl 5.8.1 using MySQL and Sendmail.
When an email is received, the ticket is parsed correctly, custom fields
are created and filled, ticket is put in the right queue etc, but the
email to the requestor and to
Hi,
what's the recommended way to use different Templates for the same action (and
same queue) depending for instance to the subject of the Ticket ?
I want to send different answers in my Autoreply mail.
Currently I have implemented it by using perl code in my (queue specific)
template (Soluti
Hello!
We have a custom scrip condition (see below) to detect when a ticket is
Given (not Taken) to a user to alert the user by e-mail (which contains
direct link to this ticket).
The problem is that adding a reminder to a ticket triggers this
condition and sends out an e-mail containing direct l
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