[rt-users] WishList - Assign Ticket to a group of user

Hello list, I just would like to know if this fonctionnality (assign a tiket to a group of users) is planned. I've implemented an home-made version of a wake-up feature, and my wish would be to assign a woke-up ticket to the group of the user that put it into sleep mode, in order that any member

Re: [rt-users] mailgate not working

This is what I had to do to get my mailgate working when it broke once. # rt-mailgate requires an http connection for some reason # probably some conflict between cpan and debian?? # reinstalling (at least one of) the following fixed it # [UPGRADE] libdb4.3 4.3.27-2 -

Re: [rt-users] Mysql to Postgres Problems

I verified the permissions (like the ERROR message suggested), and change it around a bit, but I got nothing. I also tried to force writting on the Attributes Table these values... id, name, description, content, contenttype, objecttype, objectid, creator, created, lastupdatedby, lastupdated

[rt-users] Languages and CustomFields

Hi All, We need to implement some public CustomFields but I can't figure out how to handle the CustomerFields in different languages. I did consider to make several copy's of each CustomField and devide up our customers in countries, but this would be a foolish solution. Fx does some of our

Re: [rt-users] WishList - Assign Ticket to a group of user

Hello list, I just would like to know if this fonctionnality (assign a tiket to a group of users) is planned. I've implemented an home-made version of a wake-up feature, and my wish would be to assign a woke-up ticket to the group of the user that put it into sleep mode, in order that any member

[rt-users] Creating tickets from external form

Hi, I use some external application to generate service requests. This application posts its contents to RT via an html form. That means that the contents are passed via URL as follows, for example: form action=https://my.rt.site/rt/Ticket/Create.html?Queue=intSubject=TextContent=text;

[rt-users] DBIx::SearchBuilder::Handle::Pg

Just an FYI. In preliminary testing, using the Handle::Oracle definition for the DistinctQuery definition in Handle::Pg provides quite a performance improvement. Here is the original line: $$statementref = SELECT DISTINCT main.* FROM $$statementref; and the line from Handle::Oracle that should

[rt-users] Create tickets in bulk using the CLI?

Hi there, I've spent some time reading what little I could find on this topic, but if I've obviously missed an article somewhere please point me in the right direction, thanks. I've got an old ticket system here, I'm not even sure what it's called. I need to export tickets from this into a

Re: [rt-users] [repost] Performance-Bug in SelfService when updated from 3.6.1 to 3.6.3

Hi Torsten, I think these parameter are most important: key_buffer = 16M join_buffer_size= 32M innodb_buffer_pool_size = 256M innodb_log_buffer_size = 32M innodb_log_file_size= 128M The last 2 affects the recovery time and write speed. Higher values provides better

[rt-users] TIcket Content with HTML tags

Hello all! Does anyone know a way to convert an html-tagged text to a plain text format when creating a ticket (in the content field)? This html text is inserted via the URL resulting from an external html form page. Thanks! Mario Gomide ___

RE: [rt-users] BUG: Mandatory Custom Fields in RT 3.6.3 doesn't work inall cases

Yes, the above are obvious conclusions and common knowledge. However, in regards to the third item above, if a person works on the ticket and does not set any of the custom fields using the Basics or Jumbo menu selection, Request Tracker does not force the user to select a value for a

[rt-users] Suggestions for auto-archiving?

Finally I have set up a spare RT server which I'd like to archive off tickets older than, say, a year, in order to clean up the DB. I have a few ideas about how to do this but has anyone done anything like this? What I need is an automated procedure to move tickets more than a year old to a

[rt-users] Some thoughts on the Quick Search list

Does anybody else think it would be useful if the Quick Search list could be modified to include saved searches on a per user basis? This way you could display summaries of categorized (by custom field) tickets without displaying a list of tickets. This would make for a more versatile rt

Re: [rt-users] Some thoughts on the Quick Search list

On Wed, Jan 31, 2007 at 10:04:39AM +1100, Taan Lindemans wrote: Does anybody else think it would be useful if the Quick Search list could be modified to include saved searches on a per user basis? I think that this might want to be another portlet, but I'd love to see it happen. This way

Re: [rt-users] Some thoughts on the Quick Search list

On Wed, Jan 31, 2007 at 10:04:39AM +1100, Taan Lindemans wrote: Does anybody else think it would be useful if the Quick Search list could be modified to include saved searches on a per user basis? I think that this might want to be another portlet, but I'd love to see it happen. There