Greetings,
I am running RT 3.4.5 on FreeBSD and am having a sendmail or rt-mailgate
problem. No mail manages to go in or come out of rt (although the web
interface works just fine otherwise).
I can telnet to sendmail and run the usual tests, and I can send a
message to sendmail fr
On Fri, Feb 16, 2007 at 06:45:21PM +0100, Raphael Berlamont wrote:
> Hello list,
>
> I'm doing a fresh install of RT3.6.3 on an updated Fedora 6. The version
> of Text::Quoted is version 1.10, and it seems that make testdeps is
> returning something that it shouldn't :
> Text::Quoted 1.3...MISS
This requirement's been updated to 1.10 in the repo so there is no
need in a fix, but anyway in this case '1.03' should work.
On 2/16/07, Raphael Berlamont <[EMAIL PROTECTED]> wrote:
Hello list,
I'm doing a fresh install of RT3.6.3 on an updated Fedora 6. The version
of Text::Quoted is version
Obligatory advance n00b warning. I have searched wiki, book and mail
archives w/o success.
Goals:
1. Create transaction applicable Custom Field allowing users to track
time (in hh:mm format) per transaction
2. Create a scrip which adds the value of this custom field to the
current value of
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I'm trying to install all the pre-reqs for RT 3.6.3 on a Solaris 10 (x86)
platform. This is a clean RT install, not an upgrade.
I've managed to get all the modules shown by 'make testdeps' installed,
via CPAN (or already on the system), except fo
Hello,
I have the template "On Resolve Notify Requestors with template Resolved"
enabled to send when a ticket is resolved. When a ticket it replied to and set
to status resolve it sends 2 emails. I would like it to only send one email.
If a ticket it resolved, send the template Resolved.
Hello list,
I'm doing a fresh install of RT3.6.3 on an updated Fedora 6. The version
of Text::Quoted is version 1.10, and it seems that make testdeps is
returning something that it shouldn't :
Text::Quoted 1.3...MISSING
Text::Quoted version 1.3 required--this is only version 1.10 at
(eval
Joe Casadonte wrote:
On 2/16/2007 10:37 AM, Olaf Hamann wrote:
At the moment they can send to the rt-queue-emailaddress and a ticket
will be created in that queue.
Is it possible to prevent that?
perldoc rt-mailgate
At the bottom, look at the sections on Customization and Writing
Plugins.
I'm having a problem with query display info referring to their own ticket
ID when displaying the "Depends On" field. I've checked the archives and the
only mention of the problem is based on version that is older than mine where
the fix involved upgrading. I'm currently on 3.4.4. Any help
On 2/16/2007 10:37 AM, Olaf Hamann wrote:
At the moment they can send to the rt-queue-emailaddress and a ticket
will be created in that queue.
Is it possible to prevent that?
perldoc rt-mailgate
At the bottom, look at the sections on Customization and Writing
Plugins. You'd basically need
On Friday, 16.02.2007 at 16:37 +0100, Olaf Hamann wrote:
> I think it concerns configuration, but I cannot find the answer.
>
> We want clients to be able to reply on a ticket by email. (that works
> fine)
>
> But we do not want them to be able to create tickets by email
>
> At the moment they
Hi list,
I think it concerns configuration, but I cannot find the answer.
We want clients to be able to reply on a ticket by email.
(that works fine)
But we do not want them to be able to create tickets by email
At the moment they can send to the rt-queue-emailaddress and a ticket
will be cre
This might be a configuration question. (RT 3.6.1)
After creating a custom field you have to assign it to any queue,
otherwise it would not be seen there.
This assignment can be done individually queue by queue.
So I we have some CF created once and get used in all Queues, while
other CFs (e
On 2/16/2007 2:11 AM, Torsten Brumm wrote:
my(@users) = GetListOfUsernames();
Do you get with this a list from RT Users Table ?
Well, for me I was reading the names out of an Excel file, creating the
users first, and then adding them to a bunch of different groups. I
guess what I'm saying
Hello,
I have a rt 3.4.5 install with sqlite. This is awfully slow! Even a
relatively small database (now at 40 MB) makes this system unusable.
I now want to upgrade to 3.6.x (maybe 3.6.1 in Debian Etch, but 3.6.3
custom install is also possible) with MySQL 5.0.
How can I switch the DBMS? Can I
I have a similar problem but not with AdminCC, i would like to create a
globel saved search like:
Requestor=CurrentUser, but this bring back in all version i tried zero
results, if i do it with Creator=CurrentUser the same.
If i do this "hardcoded" like Requestor=torsten.brumm or Creator=
torsten
On Feb 15, 2007, at 3:36 PM, Joe Casadonte wrote:
On 2/15/2007 9:15 AM, Jesse Vincent wrote:
Specifically, I'm looking to set up a queue owner who gets
notified of new tickets, but is not added as a Cc or AdminCc to
the ticket itself.
For that, create an "On Create, Notify Other Recipient
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