[rt-users] Problem with reciving emails by RT which attachment's name has specific polish characters

What I can do, how to set or is this possible to recive emails by RT sended from Outlook Express. Emails with attachment which has polish specific characters in name. When I'm sending email encoded in UTF-8 or ISO-8859-2 with attachment which has polish specific characters in name

Re: [rt-users] Unable to add the RT Activity Reports Extensions

Steve: I had the same problem with RT 3.6.3 and that particular extension. I would recommend you use RTx-Statistics instead as that is a far better extension and works like a charm with 3.6.3. You can download it at: http://wiki.bestpractical.com/index.cgi?RT3StatisticsPackage -- Regards,

[rt-users] Cuted subject of automatic replay?

When I send to RT an email(for example in ISO-8859-2) with subject which has all polish specific letters: ŻŹĆŃŁĄŚÓĘżźćńłąśóę, RT sends me automatic replay and when I reciving it under Mozilla Thunderbird subject looks like it has been cuted. Whole email pasted below: From - Thu Apr 05

RE: [rt-users] Unable to add the RT Activity Reports Extensions

Thanks, Alan - I'll check out RTx-Statistics. Unfortunately, this morning I found that when I run a search, I get the errors below. At this point, can someone point me in the right direction as to how to best remove the RTx-Activity report extension altogether? Thanks!! Steve error: Error

RE: [rt-users] Unable to add the RT Activity Reports Extensions

Forget the error messageI was scrolling to the bottom when I should have just looked at the 3rd line down...I installed YAML and searches run clean now. The Activity report formatting is pretty rough so I'm going to give RTx-Statistics a shot as Alan suggests. How do I remove RTx-Activity,

Re: [rt-users] Question about autogenerating custom fields

I don't know if you can auto-generate custom fields, but you can certainly store multiple values within an already existing custom field. For instance, set up custom fields for Hardware, OS, Applications, etc, creating each field as a multiple values field. Each field can then hold as many

[rt-users] Cannot load saved search

Hi, I am new user to RT.I tried to save my query and tried to Load it. Query windows does not load the query. A`ny suggestions. Thanks - The information contained in this transmission may be privileged and confidential and is intended only for the use

Re: [rt-users] Order of transactions

Please disregard if this is a duplicate post. I thought I sent it out last night but I never saw it on the list. Hi Kenn, At 12:35 PM 4/4/2007, Kenneth Crocker wrote: Why don't you put some code in the IP E_mail template to grab the transaction value? I do check for the IP value in

[rt-users] Really slow Search page startup suddenly

Strangely, our RT server has suddenly started being really slow loading up the search page and running searches - the same query is logged in the slow-log every time - any ideas: # Time: 070405 16:01:56 # [EMAIL PROTECTED]: rt_user[rt_user] @ localhost [] # Query_time: 38 Lock_time: 0

Re: [rt-users] Order of transactions

That's what I've decided to do. The workflow will be bouncing around like a pinball, though, as scrips and templates change fields and queues. I'm also thinking about fooling around with TransactionBatch to see if it might help in this instance. I'm using RT 3.6.3. Thanks, Gene At 04:36

Re: [rt-users] Cannot load saved search

Pujari, What privileges have you granted? ModifySelf must be granted along with the Load/Edit/ShowSavedSearch privileges. Kenn LBNL Pujari, Shreekant wrote: Hi, I am new user to RT.I tried to save my query and tried to Load it. Query windows does not load the query. A`ny suggestions.

AW: [rt-users] Really slow Search page startup suddenly

Hi philip, This I found also during the last months. If you open up the search page, he loads every time the whole list of priviledged uisers, in our case a list of 30.000 people. I'm not sure if this is needed, possibly a change at the querybuilder page can help, change the user drop down

Re: [rt-users] Really slow Search page startup suddenly

On Apr 6, 2007, at 8:05 AM, Philip Kime wrote: Strangely, our RT server has suddenly started being really slow loading up the search page and running searches - the same query is logged in the slow-log every time - any ideas: Likely you granted some large group of users the right to own

Re: [rt-users] Cannot load saved search

I have granted all privileges - Original Message - From: Kenneth Crocker [EMAIL PROTECTED] To: Pujari, Shreekant Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thu Apr 05 19:46:53 2007 Subject: Re: [rt-users] Cannot load saved search Pujari, What

RE: [rt-users] Really slow Search page startup suddenly

Hmm - not that I know of - we don't have that many users, even if they could all own tickets, it would be about 1300 users. Is that large enough to be a problem? Normally the Owner list is less than 100 users so I could check if someone did something. It seems back to normal now though ... I

Re: [rt-users] Really slow Search page startup suddenly

On Apr 6, 2007, at 10:14 AM, Philip Kime wrote: Hmm - not that I know of - we don't have that many users, even if they could all own tickets, it would be about 1300 users. Is that large enough to be a problem? Normally the Owner list is less than 100 users so I could check if someone did