Hi.
Has anyone heard about a plugin that allows RT to work hidden under
the cover?
I am trying to build a non-intrusive ticketing system that would be
totally invisible to the people I correspond with. See
http://tinyurl.com/383m88 for a longer explanation.
Sam
--
Samuel Tardieu -- [EMAIL
At Monday 4/9/2007 08:13 PM, Kenneth Crocker wrote:
To all,
I have a question that perhaps the longtime users of RT can
answer; I am planning a series of scrips that will evaluate certain
Custom Fields (which can only be modified by certain people) and
based on that result and the
Stephen Turner wrote:
Also, there's a potential trap you can get caught in when updating
ticket fields in scrips - if the update that fires the scrip is
triggered from a ticket update screen, the value that is shown on the
screen when the submit button is pressed can override your scrip
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Erm, about scrips:
What the transaction field means anyway?
I'm basing my scrips on
http://wiki.bestpractical.com/index.cgi?AutoCloseOnNagiosRecoveryMessages,
but I want to auto-deal with Nagios and Cron-Apt automatic emails. Can
I create two
Have you tried setting the scrip stage to TransactionBatch? The scrip
will then get triggered only once after all transactions have been
generated. You then have to iterate over all the transactions to look
for your condition. There is an example in the RT Essentials book.
Stephen Turner
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Running RT 3.6.3 on Mac OS X 10.4.8
Everything has been working fine since upgrading to v3.6.3 from v3.6.1. We
added the
RT::LdapUserLocalOverlay to our installation shortly after doing the upgrade.
Since then we have had
intermittent issue with
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I'm trying to upgrade a 3.4.5 database to 3.6.3. So, looking in
etc/upgrade for the upgrade scripts, I find the only version later than
3.4.5 is 3.5.1. HOWEVER, the only file in that directory is a 'content'
file. There are no schema or acl
I am trying to install rt3-3.6.3-1 build from Fedora Core 6 Extras
.src.rpm on a RHEL4 Update 4 box. The install fails with a long list of
perl dependencies. I found most of them in Fedora Extras... but they
all have more dependencies, and the dependencies have dependencies, and
the dependencies
Hi Torsten,
At 05:10 PM 4/6/2007, Ham MI-ID, Torsten Brumm wrote:
How do you extract the values into the cf's? Do you use the
extractcustomfieldsvalues from dirk pape? If so, check that youi have
enabled the record transaction inside the template, this gives you a hint.
Torsten
That was
Hi List,
I am facing problem in RT 3.6.3 to create tickets using
http://URL/REST/1.0/NoAuth/mail-gateway. It is returning error, not
ok - Could not load a valid user in browser and log having :
[error]: Could not record email: Could not load a valid user
Karen, Borut, Stephan,
Thank you all for your replies. My intent is that once a person has
already updated a CF, RT would recognise that a transaction has occurred
against the ticket and my user-defined condition would execute, which
would modify the ticket status field only. It's
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On Tue, 10 Apr 2007 at 11:49 (-0700), Tim Rosmus wrote:
On Tue, 10 Apr 2007, Mike Friedman wrote:
|# If there is a 'content' file, doesn't this mean that there is an upgrade to
|# be run? Yet, this can't be done without at least a 'schema.mysql'
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