Re: [rt-users] how to show descriptions of custom fields?

Taking a ride on this thread, I think that it would be interesting to have the option of using tooltips on the CF's descriptions and other fields of RT interface. Maybe this would make it easier for users to enjoy RT's features and to every user to recall how to use the less frequent used ones.

Re: [rt-users] Oracle and special German characters

Peer Michael wrote: Hello! We are testing RT with oracle database. Everything works fine, but I have problems with special German characters. RT doesn't show this characters in the right mode. He substitute this characters with other characters. Does someone of you has any experience with RT

[rt-users] How could I do this scrip

Hello, I'm working to show RT to upper management, because I want we to move from old legacy issue tracking app to RT. Now I'm receiving issues created at the legacy application from a generic mail account [EMAIL PROTECTED] I'm writing a scrip to be applied on create at the main queue of RT: it

RE: [rt-users] Oracle and special German characters

Thanks for the quick reply. I tested your suggestion, but nothing changed. Michael -Original Message- From: Joop [mailto:[EMAIL PROTECTED] Sent: Tuesday, 25 September, 2007 09:24 To: Peer Michael Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Oracle and special German

Re: [rt-users] Oracle and special German characters

Peer Michael wrote: Thanks for the quick reply. I tested your suggestion, but nothing changed. I presume that you restarted apache and that your database charset is indeed capable of supporting german characters and things like éí etc. Because I just checked my only rt-3.4.5 environment and

Re: [rt-users] Scrip condition met but not acted on - Solved

Found the solution to my last problem at http://www.gossamer-threads.com/lists/rt/users/58549#58549 Keep up with me and what I'm up to: http://theillien.blogspot.com Mathew Snyder wrote: Stephen Turner wrote: At Monday 9/24/2007 03:04 PM, you wrote: I've figured out the problem. The Custom

[rt-users] Migrate database from PostgreSQL to Oracle

Hello all, I want to migrate our rt-3.4.6-database from postgresql to Oracle. Has someone else done this before? Any help is welcome Michael ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] Migrate database from PostgreSQL to Oracle

Peer Michael wrote: Hello all, I want to migrate our rt-3.4.6-database from postgresql to Oracle. Has someone else done this before? Some people have gone from MySQL to Oracle in the last couple of months, search the archives for it, else let me know and I might be able to help. Joop

[rt-users] Change queue after N time.

Hi! I would like to change an open ticket from one queue to another after one day (or some other configurable period) if nobody has taken the ticket yet, but I'm a little confused. First I was trying to create a scrip on the On priority change, but I'm not sure when it happens. (if somebody

[rt-users] RT 3.6.5rc2 not compatible with MIME::Parser version 5.421 (but 5.420 ok)

Hello, just a warning for all not to upgrade MIME::Parser to version 5.421, this will render rt-mailgate unfunctional as we observed here. This is because RT::EmailParser calls the sub MIME::Parser-tmp_recycling which happens to be deleted in 5.421 Regards, Dirk.

[rt-users] Can't assign ticket / Owner drop-down only shows Nobody - WinRT 3.4.5

Hi, I recently installed the Windows version of RT (3.4.5) put out by Netvigilance (http://www.netvigilance.com/winrt http://www.netvigilance.com/winrt ). I am running into a problem with Modifying tickets. Whenever there is a drop-down box for Owner, only Nobody is displayed. I have read the