On Thu, Jan 31, 2008 at 04:31:16PM -0800, Roger Mastrude wrote:
It's true that the Wiki article has a solution to just this problem, but does
that solution work?
Emmanuel, have you seen this work? I have tried both giving a group
rights to the Approvals queue and giving the grouups rights
Hi Thierry,
Did you got any response to this problem? I stepped into the same today
Torsten
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark
Reinhardt (Stellv.), Jens Wollesen, Rainer
LookupSenderInExternalDatabase
Can someone please clarify just exactly what this undocumented config
option provides?
I'm currently in the process of modifying Jim Meyer's LDAP
authentication overlay for User.pm so that I can authenticate out of
different MySQL table/database, but I want to
On Jan 31, 2008, at 5:53 PM, Steve Switzer wrote:
Hello!
I recently upgraded RT from 3.6.4 to 3.6.6, and now when
creating a ticket or viewing a ticket, ONLY Nobody shows in the
dropdown for owner. I've played and tried many things. I'm a
superuser, and in Global, Groups, Owner, I
There is no compiling necessary. The blastwave installer will download
and install a copy of perl with all the appropriate modules. Everything
gets installed at /opt/csw. I typically set up RT in a local zone so
it's easy to play around with and start over if I mess something up. In
fact, by
Have you looked at your mail logs yet? Does the outgoing email entry in
the RT ticket correctly display the email addresses, headers, etc?
James Moseley
Jeffrey Lee
Duh... Timezones are different here (on FreeBSD 6.x) from GNU Libc, so I
had to add:
Set($Timezone, 'America/New_York');
Problem solved... thanks to #rt! :)
A.
On Thu, Jan 31, 2008 at 09:28:41PM -0500, The Anarcat wrote:
Hi,
I just upgraded from 3.6.3 to 3.6.5 and now all times are
So When I create and assign tickets in RT the ticket shows the outgoing
e-mail correctly. however No e-mail reaches the requestor or the person I
assigned it to. However if I update the ticket and add in e-mails in the CC
field I get and e-mail. The recieved e-mail has not TO: header. What is
Jeffrey,
What kind of notification scrips are set up at the Global/queue level?
Kenn
LBNL
On 2/1/2008 7:19 AM, Jeffrey Lee wrote:
So When I create and assign tickets in RT the ticket shows the outgoing
e-mail correctly. however No e-mail reaches the requestor or the person
I
Hi Thierry, RT Users,
today i played around a lot with the CF Type Select One Value set to
mandatory. The Result lokos as follows:
1. Ticket created via web ui, you have to select a value if you have the
rights to modify the CF - Thats OK
2. Ticket is created via mail. OK, you can reply, you can
Hi Kenneth, Thierry, RT Users,
its fine for me, that a ticket created via mail has the mandatory fields not
set, thats correct, what i mean (sorry for my bad english) is, after the
ticket is created, if you reply to it from the web ui, or you resolve the
ticket via the web ui, you can close the
Torsten,
Like I said before, I don't think that Mandatory CF's can be enforced
when creating a ticket via email. You may have to create a ticket
transaction CF for that. Have you looked inth that?
Kenn
LBNL
On 2/1/2008 11:19 AM, Torsten Brumm wrote:
Hi Thierry, RT Users,
today i
I figured it out. My Postfix had an issue. All fixed now.
-Jeff
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Friday, February 01, 2008 12:32 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] E-mailing issues
Jeffrey,
Torsten,
I believe that the enforcement should happen during a Modify episode.
I do not think that reply/correspondence is a modify episode, it
merely adds attachments to the ticket on the DataBase, not modify the
ticket record content. However, resolve probably should check to be
Hi Kenneth,
thats true, i forgot i added someting from the wiki, the ability to change
the cf's during each reply, comment. Without this, a user wouldn't touch the
cf during this, thats correct.
OK, so last open issue should be the resolve part, here rt must check if the
field is set or not.
Hello,
I was looking into child tickets and came across this webpage:
http://wiki.bestpractical.com/view/CreateChildTicket
It seemed unclear on the wiki if this was the correct way to do this or not
and if I needed to implement the first solution or the second or both.
Additionally at
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