All,
I ran an explain on the query in MySQL and noticed that it was using one of the
RTx-Shredder indexes. After I deleted all those indexes things went back to
normal. Phew.
In case this is useful:
mysql explain select distinct main.* from Users main cross join ACL ACL_4 JOIN
Principals
On Thu, May 22, 2008 at 08:45:10AM +0300, Brian Gallew wrote:
Here's a minor suggestion for 3.8: versioned schemas.
It would be a lot easier to automate upgrade if you could simply query
the database to determine what schema version is installed. Yeah, I
know, nothing like coming late to
hello developers!
first the question: How can I get rid of the wyswyg editor
for my users. A lot of the my users only use the mail interface
and they use text-only mailclients like pine or mutt. so I
would like to set the default to the simple text field.
It would be no ggod idea to send
On Thu, May 22, 2008 at 10:33:07AM +0200, Sven Sternberger wrote:
hello developers!
Ehlo,
first the question: How can I get rid of the wyswyg editor
for my users. A lot of the my users only use the mail interface
and they use text-only mailclients like pine or mutt. so I
would like to set
first the question: How can I get rid of the wyswyg editor
for my users. A lot of the my users only use the mail interface
and they use text-only mailclients like pine or mutt. so I
would like to set the default to the simple text field.
It would be no ggod idea to send html-mails to my
This is the error I get:
May 22 17:21:06 diffgeek RT: RT thinks this message may be a bounce
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Email.pm:243)#012
May 22 17:21:08 diffgeek RT: Could not record email: Message Bounced
(/usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway:75)#012
On Thu,
Dear All,
Ticket creation failed through e-mail. I have allowed the following rights
to the group in that queue:
CommentOnTicket
CreateTicket
ReplyToTicket
SeeQueue
ShowTicket
ShowTicketComments
Is there anything I need to do more, or do have to enable the privileged
group to create ticket as
Hi all,
I'm having some issues getting RT installed under windows using exchange server
and fetchmail.
My fetchmail now bombs with errors:
MDA open failed
MDA error while fetching from servername (this server is the exchange 2007 mail
server on the same network)
Query Status=6 (IOERR)
I have
On Thu, 2008-05-22 at 17:33 +0545, IT GUY wrote:
This is the error I get:
May 22 17:21:06 diffgeek RT: RT thinks this message may be a bounce
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Email.pm:243)#012
May 22 17:21:08 diffgeek RT: Could not record email: Message Bounced
Why/How does RT think that this message is a bounce ? Any specific
reasons.
It was working well before. I could send email and create a ticket, that was
not a problem.
I send email through my regular mail, an account that RT knows and has it in
the database. TO say, this is a privileged user.
I
On Thu, 22 May 2008, David Hobley wrote:
Our RT has been running slowly for a while; having turned on mysql slow
query logging, it appears to only be a single query which is causing
grief. Anyone any suggestions as to what can be done to fix this?
# Time: 080522 15:32:21 # [EMAIL
Hi list,
I'm stuck. I tried for hours now to extend the tabs of a ticket. This
worked so far with copying /opt/rt3/share/html/Ticket/Modify.html to
local, rename it to RMB.html (my new site including some CFs wich should
be visible for the special user group Members RMB and project managers
I've recently discovered that for Attachments, the 'Next' method will
retrieve the SECOND attachment the first time it's called, as in the
following:
$self-TransactionObj-Attachments-Next
Maybe the same for your groups?
I was going to ask the list...
1) ...if there's a better way to cycle
We have a workflow where our customers log in to RT and can create a new
ticket in the Helpdesk Queue. Unfortunately they are currently able to
assign an Owner during the Create process.
I have not been able to find a permission that limits or allows
assigning an owner, it seems to be granted
Hello Ben,
--Am 22. Mai 2008 18:39:12 +0200 schrieb Benjamin Weser [EMAIL PROTECTED]:
$RT::Logger-info(User: , $session{'CurrentUser'}-Name);
my $groups = $session{'CurrentUser'}-UserObj-OwnGroups;
$RT::Logger-info(Count: , $groups-Count);
while (my $group = $groups-Next){
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