Hmm...
I was just about to start an upgrade till RT 3.8.0 when I noticed these
messages regarding these issues. Is there a complete list of what needs
to be fixed to get it to work, or should one just wait for RT 3.8.1 to
pop up?
- Peter
Mathieu Longtin wrote:
So your patch for utf8 worked,
Hey List
Lately (both before and after upgrade to 3.8.0) i'v been having problems
with performance of the query builder.
Overall RT runs quite fast, viewing of queues and tickets is fully
acceptable and ticket updates is also fine.
However, if i want to do a custom search and therefore opens a
Iv solved the problem my self.
Faulty rights on a specific queue caused the owner list to be quite
long, which RT didn't like.
(By mistake someone had given the own ticket right on the queue to all
unprivileged users)
Ask Holme wrote:
Hey List
Lately (both before and after upgrade to 3.8.0)
You can help test upgrade by using copy of your DB and RT from our
repository. That would be really helpful.
On Tue, Jul 29, 2008 at 12:59 PM, Peter Eriksson [EMAIL PROTECTED] wrote:
Hmm...
I was just about to start an upgrade till RT 3.8.0 when I noticed these
messages regarding these
Hi List,
I have a question about how Enter one value with autocompletion type CFs
work.
I have created a Ticket CF with this type and also added some values for
this
but nothing happens if I start to type in the CF's input box.
The apache log said:
10.8.0.10 - - [29/Jul/2008:11:16:35 +0200] POST
Try RT::Extension::MergeUsers (unless that has been merged into 3.8?)
from CPAN.
John Arends wrote:
The fact that you have two accounts is the problem. An account can have
a username and an email address so they can log in as 'bob' but have an
email address of [EMAIL PROTECTED]
I'm not
I'm having trouble with UTF8 text in 3.8.0 too.
Ruslans patched fixed the special chars in queue names and ticket subjects.
However when viewing tickets, UTF8 text in the email text is still wrong.
But if i click reply/comment on the post, text is shown correctly in the
editor (i'm using the
On Jul 29, 2008, at 7:51 AM, BALINT Bekeny wrote:
Hi List,
I have a question about how Enter one value with autocompletion
type CFs work.
I have created a Ticket CF with this type and also added some values
for this
but nothing happens if I start to type in the CF's input box.
The
Is there any way to get etc/upgrade/shrink_cgm_table.pl to do it's thing
in pieces? I believe we have many rows in the cgm table and it's causing
perl to take up to 2gb of memory eventually causing oom to invoke
killing mysql or simply just crashing before it can.
Thanks for your time,
Curtis
I'm trying to get an RT 3.8 machine up and running.
./configure --with-mysql --with-modperl2 does not appear to be doing
anything, because when I run make install it does a dep check with
--with-mysql --with-fastcgi, and then fails.
___
Is there a way to force email address entered to be [EMAIL PROTECTED]
rather than accept just user?
Also, in 3.8 (as opposed to 3.6), if you enter just user, the email is
not sent, but no error message is given about it.
Thanks
-Mathieu
___
On Jul 29, 2008, at 10:22 AM, John Arends wrote:
I'm trying to get an RT 3.8 machine up and running.
./configure --with-mysql --with-modperl2 does not appear to be doing
anything, because when I run make install it does a dep check with
--with-mysql --with-fastcgi, and then fails.
John
Greetings!
RT 3.6.5 / FC8
I have a queue that only contains a couple people for confidential
reasons (HR). I added the director of HR to be a watcher, and everything
was fine; I had tested it, including logging in as her user. This was
the second production queue I added to the system. Since
Has anyone used a form for creating a ticket in a particular queue? I
have a group that wants to use our RT system (RT 3.6.3), but wants a
form when a user selects create ticket...
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Found the difference. RT3.6 use Mail::Address, RT3.8 uses
Email::Address. The later just ignores strings without a @ in there. See
example below.
Regardless, I'd like to be able to just block any email address that
have no domain.
$ perl -MMail::Address -e 'print join(\n, map { $_-address
I am currently using RT 3.6.5 and ECFV 1.2.b3
I cannot get the extract to work if the MatchString is not in the first
attachment.
I have been using ECFV for a while on basic standard type email tickets, but
now I have the requirement
to extract the MatchString from an attachment.
It does not
The problem is with the FindMatch function. It only checks the first
attachment. I overhauled this perl module quite a bit. Here's my version
attached. Diff this one to yours to see the differences. :-)
js.
On Tue, Jul 29, 2008 at 01:01:49PM -0400, Roy Sowa wrote:
I am currently using RT 3.6.5
JS,
There was/is a big diff between the two , so I copied your version over to
test...
Cleared the mason stop/started the web and repeated my tests...
Works
I will now go through the diffs and try an understand it all ;-)
Many thanks for your quick help ( this list
JS, I spoke too soon...
The issue now is that I extract fine from the attachment, but now if the
matchstring is in the first attachment it is not found...
So I have put back the original file, and am back to not being able to extract
from attachments ..
So between the two files is the
On Tue, Jul 29, 2008 at 03:22:15PM -0400, Roy Sowa wrote:
JS, I spoke too soon...
The issue now is that I extract fine from the attachment, but now if the
matchstring is in the first attachment it is not found...
What's the MIME Type of your first attachment?
Line #100 might be skipping the
Try attached patch.
On Tue, Jul 29, 2008 at 5:50 PM, Curtis Bruneau [EMAIL PROTECTED] wrote:
Is there any way to get etc/upgrade/shrink_cgm_table.pl to do it's thing
in pieces? I believe we have many rows in the cgm table and it's causing
perl to take up to 2gb of memory eventually causing oom
It's know issue of mysql, here is reference to a description on
request-tracker.ru site http://request-tracker.ru/node/65 (in russian)
On Thu, May 29, 2008 at 1:14 AM, Boris Lytochkin
[EMAIL PROTECTED] wrote:
After adding this key:
ALTER TABLE CachedGroupMembers Add KEY `SHREDDER_CGM1`
Use rt-crontool utility. Look for help about its actions in archives
and on the wiki.
On Mon, May 26, 2008 at 9:09 PM, Dominic Lepiane
[EMAIL PROTECTED] wrote:
We don't want to remove the data from old tickets, so I don't think
RTx::Shredder will work in our case.
We could try moving old
Known issue with mysql's optimizer. Either drop index or upgrade mysql
to 5.0.45 and newer. Mysql 5.1.x have some optmiser issues as well.
On Thu, May 22, 2008 at 10:08 AM, David Hobley
[EMAIL PROTECTED] wrote:
All,
I ran an explain on the query in MySQL and noticed that it was using one of
I'm having a similar issue. I get the same exact error, after upgrading to
3.8.0 from 3.6.2. But, in my situation it comes up when I click the
Statistics link. I don't see anything of use in rt.log, or Apache2's
error_log.
Anyone have ideas here? I searched the archives as well as the wiki and
I guess I didn't search hard enough (well, specifically I did not search
rt-devel). Here's the solution to the problem:
http://lists.bestpractical.com/pipermail/rt-devel/2008-July/009967.html
Changed header_out to headers_out-add in /opt/rt3/share/html/dhandler
and that problem went away.
Greg
Dear Jesse,
The setup only uses a single script and template. The setup works out of the
box as described in RT Essentials. In the v3.6.3, the email to the
director won't fire off until the manager approves his ticket. This was
achieved using the Depends-On directive in the director's
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