OK, so I added this to /Elements/MyRT:
my $TicketObj = LoadTicket($id);
my $CustomFields = $TicketObj-QueueObj-TicketCustomFields();
# Now let callbacks have a chance at editing %ARGS
$m-comp('/Elements/Callback', TicketObj = $TicketObj, CustomFields =
$CustomFields, ARGSRef = \%ARGS);
my
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of [EMAIL PROTECTED]
Sent: Monday, 4 August 2008 6:07 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Update fields when 'refreshing' home page
OK, so I added this to
OK,
So I discovered the /real/ RT home page code in /index.html and added that
code (below) in there instead,
Of course I should have thought to look there - which I did, but didn't pay
attention to what was in the commented-out sections :-}
If anyone can think of a reason that I shouldn't be
Morning all
I've dug through the archives and wiki pages looking for some guidance
to follow on escalations, and I'm not quite finding the information I
need - I'm probably looking for the wrong thing...
We're using a fairly ordinary set of escalations whereby a perl script
iterates over queues
Hi Graeme;
I have very much similar script to yours, for none 7 days queues I look
up the day of the week and if its Saturday or Sunday the script exists
without doing anything ..
use POSIX;
my $datestr = strftime(%A %D, localtime); ##I need day of week
$datestr =~ m/(.*) (\d+\/\d+\/\d+)/ ;
my
Hi all,
overall, the ping-pong detection of RT when it talks to another
email system with automated answers is very good.
But sometimes, neither side recognizes that automatic ping-pong is being
done and so you get _very_ long tickets. There are ways to manually
break this loop, but I was
I can create normal searches and they work - though, I don't know if
it is supposed to be normal that clicking on the And/Or button
changes all ANDs to OR and vice-versa.
I would have expected it to change only the selected line.
It changes only items at the same parenthesis depth.
A OR B
On Aug 4, 2008, at 8:13 AM, Richard Hartmann wrote:
Hi all,
overall, the ping-pong detection of RT when it talks to another
email system with automated answers is very good.
But sometimes, neither side recognizes that automatic ping-pong is
being
done and so you get _very_ long
On Mon, Aug 4, 2008 at 15:20, Jesse Vincent [EMAIL PROTECTED] wrote:
You can, by playing a bit in lib/RT/Interface/Email.pm
Will do.
What sorts of messages isn't RT detecting?
I can forward them to the dev list when I get new ones if there is
any interest?
This was more a always wanted to
On Aug 4, 2008, at 12:02 PM, Richard Hartmann wrote:
On Mon, Aug 4, 2008 at 15:20, Jesse Vincent
[EMAIL PROTECTED] wrote:
You can, by playing a bit in lib/RT/Interface/Email.pm
Will do.
What sorts of messages isn't RT detecting?
I can forward them to the dev list when I get new ones
Hello,
Any replies to an RT email creates a new ticket instead of putting a
comment or reply into the same ticket. I've tried a number of
different ways of formatting the subject line, including leading
re:, no prefixing, etc.
Anyone seen this, and/or have a solution or suggestions?
James,
First of all, make sure they are clicking Reply and NOT
ReplyAll. If they click ReplyAll, then they need to make sure that
the RT Queue email address is Bcc. Second, kake sure the reference
(XXX.XXX #ticket number] is in the subject line. That should do it. Hope
this helps.
On Aug 4, 2008, at 12:15 PM, James Downs wrote:
Hello,
Any replies to an RT email creates a new ticket instead of putting a
comment or reply into the same ticket. I've tried a number of
different ways of formatting the subject line, including leading
re:, no prefixing, etc.
Anyone seen
Hi List,
Was wondering if the system can be configured to accept a different
symbol (i.e. other than '#' prefix) in the ticket reference used in the
subject line?
[XXX.XXX #ticket number]
Thanks in advance.
Regards,
phillip.
___
On Mon, Aug 04, 2008 at 10:02:15AM -0700, James Downs wrote:
On Aug 4, 2008, at 9:36 AM, Jesse Vincent wrote:
Most often, that's the result of something going screwy with your
$rtname or your $EmailSubjectTagRegex.
That was enough to help me find the problem. The ESTR worked in the
Hi everyone,
We lost a sysadmin recently that took off with the 'root' password of a
DEV RT install (using MySQL back-end). Is these a way to reset the
'root' password from the command line? I have 'root' at the OS level,
but not the RT 'root'...
Thanks,
js.
--
Jean-Sebastien Morisset, Sr. UNIX
Jean-Sebastien Morisset wrote:
Hi everyone,
We lost a sysadmin recently that took off with the 'root' password of a
DEV RT install (using MySQL back-end). Is these a way to reset the
'root' password from the command line? I have 'root' at the OS level,
but not the RT 'root'...
Thanks,
js.
Hello all, first post here , so be gentle.. :)
I was wondering if there si a way or add on to have RT track o rhave a
way to enter billable hours? Meaning a client creates a ticket say at
noon on Monday, we see it at 3pm and start working and over the course
of 3 days we work on and off for
On Aug 4, 2008, at 1:34 PM, Chaim Rieger wrote:
Jean-Sebastien Morisset wrote:
Hi everyone,
We lost a sysadmin recently that took off with the 'root' password
of a
DEV RT install (using MySQL back-end). Is these a way to reset the
'root' password from the command line? I have 'root' at
On Aug 4, 2008, at 10:08 AM, Jesse Vincent wrote:
What had you set it to? Is there a way we could bullet-proof it for
users?
It had been: Set($EmailSubjectTagRegex, qr/\Q$rtname\E/i );
I inherited the configuration, and was only finding configuration
problems after the upgrade.
-j
The RT internal user passwords are stored in rt3.Users as MD5 encrypted
strings.
You can reset the root password by any MySQL tool (phpMyAdmin or
command-line, for example).
The mysql command might be:
update rt3.Users set password = md5('newpass') where Name = 'root';
Hope that helps...
On Mon, Aug 04, 2008 at 01:48:53PM -0400, Jesse Vincent wrote:
On Aug 4, 2008, at 1:34 PM, Chaim Rieger wrote:
Jean-Sebastien Morisset wrote:
Hi everyone,
We lost a sysadmin recently that took off with the 'root' password
of a
DEV RT install (using MySQL back-end). Is these a way to
Does anyone know of a tool (ideally Linux command line, and ideally
ideally with source or PowerPC binary package(s) available) that grab
a partial snapshot of a MySQL database? Trying to setup a development
server that obviously can't hit the 'live' database, but don't want
to, even
On 4 Aug 2008, at 7:05 pm, [EMAIL PROTECTED] wrote:
Does anyone know of a tool (ideally Linux command line, and ideally
ideally with source or PowerPC binary package(s) available) that grab
a partial snapshot of a MySQL database? Trying to setup a development
server that obviously can't hit
Rob Morin wrote:
Hello all, first post here , so be gentle.. :)
I was wondering if there si a way or add on to have RT track o rhave a
way to enter billable hours? Meaning a client creates a ticket say at
noon on Monday, we see it at 3pm and start working and over the course
of 3 days we
On 05/08/2008, at 2:17 AM, Phillip Tan wrote:
Was wondering if the system can be configured to accept a different
symbol (i.e. other than '#' prefix) in the ticket reference used in
the
subject line?
Hi Phillip,
Only if you override RT/Interface/Email.pm's ParseTicketId() method, I
On Tue, Aug 5, 2008 at 1:03 AM, Tom Lanyon [EMAIL PROTECTED] wrote:
On 05/08/2008, at 2:17 AM, Phillip Tan wrote:
Was wondering if the system can be configured to accept a different
symbol (i.e. other than '#' prefix) in the ticket reference used in
the
subject line?
Hi Phillip,
Only if
As a few others have noted, there's fairly little documentation available about
ToolsOffline edits, mostly just some hearsay on these lists. Although tucked
away in the nether regions of RT, I think it caches peoples eyes as a
potentially
useful means of injecting ticket-like data gathered
Hello all,
I have a problem that's more of an MTA configuration issue than an RT issue,
but it does pertain to getting RT setup and I thought maybe someone else might
have tried a similar setup. I've been unable to resolve the issue by
searching the
postfix archives FAQ, nor the RT wiki and list
Mydestinations
Post the output of
Postconf please
Sent via BlackBerry from T-Mobile
-Original Message-
From: Jerrad Pierce [EMAIL PROTECTED]
Date: Mon, 4 Aug 2008 18:49:38
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT + relay
Hello all,
I have a problem that's more
Am 04.08.2008 um 15:19 schrieb Jesse Vincent:
I can create normal searches and they work - though, I don't know
if
it is supposed to be normal that clicking on the And/Or button
changes all ANDs to OR and vice-versa.
I would have expected it to change only the selected line.
It changes
Mydestinations
mydestination = localhost.$mydomain, localhost
If I remove localohost.$mydomain, instead of the message getting stuck
in deferral,
I get the following bounce:
[EMAIL PROTECTED] (expanded from [EMAIL PROTECTED]): Host or
domain name not found. Name service error for
add cambenergy.org to mydestinations
that will keep the emails going to [EMAIL PROTECTED] local
But all @cambenergy.org (except explicitly configured for local delivery)
are supposed to be relayed, hence the lack of domain in mydestinations...
Regardless, the messages are still deferred even
Jerrad Pierce wrote:
add cambenergy.org to mydestinations
that will keep the emails going to [EMAIL PROTECTED] local
But all @cambenergy.org (except explicitly configured for local delivery)
are supposed to be relayed, hence the lack of domain in mydestinations...
Regardless, the messages
On 05/08/2008, at 8:44 AM, Chaim Rieger wrote:
Jerrad Pierce wrote:
add cambenergy.org to mydestinations
that will keep the emails going to [EMAIL PROTECTED] local
But all @cambenergy.org (except explicitly configured for local
delivery)
are supposed to be relayed, hence the lack of
Hello everyone,
Hoping someone else has experienced what I am, so I can get some help.
Whenever I comment or reply to a ticket in the web gui and hit
submit, I get logged out.
When I log back in, I am brought right back to the ticket I was
commenting or replying to.
Any ideas?
thanks in
Are you using https? Is RT configured to use https? We have this
problem when someone tries to access RT with https, but our server is
not det up to handle it properly.
Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com
Shane Ronan wrote:
Hello everyone,
Nope, just http, not https
On Aug 4, 2008, at 4:52 PM, Micah Gersten wrote:
Are you using https? Is RT configured to use https? We have this
problem when someone tries to access RT with https, but our server is
not det up to handle it properly.
Thank you,
Micah Gersten
onShore Networks
here is how i would do it
set the dns rt.cambenergy.org to point to your server
done
now configure postfix for that domain to keep it local,
mydestination = localhost.$mydomain, localhost, rt.cambenergy.org?
and alias [EMAIL PROTECTED] to [EMAIL PROTECTED]
no joy.
Tom, would it be possible
Hiya folks,
I saw this mentioned on the list a couple months back, but under Gentoo,
and while the issue was related to the MySQL language configuration,
there was a note from [EMAIL PROTECTED] stating that this was an issue related
the
default charset setting for MySQL (under Gentoo, though)
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi, i'm new in RT. In my work I need to add some functionality to RT, so
it's very uncomfortable restart Apache on each change I want to make.
So, exist a simple way to view the changes (almost) immediately?
Thanks in advance.
- --
A\C Mario A. del
On Aug 4, 2008, at 9:30 PM, Mario A. del Riego wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi, i'm new in RT. In my work I need to add some functionality to
RT, so
it's very uncomfortable restart Apache on each change I want to make.
So, exist a simple way to view the changes
Thishttp://www.cjbuckley.net/blog/2007/08/19/rt-postfix/ seems to be
what Tom
Chaim are suggestion. Alas, it has not worked thus far.
I also tried explicitly forcing a local transport for the username
http://episteme.arstechnica.com/eve/forums/a/tpc/f/96509133/m/512000799831
but the same
Will post my
Alias
Postconf
Files tomorrow
Don't create users
--Original Message--
From: Jerrad Pierce
Sender:
To: Tom Lanyon
Cc: Chaim Rieger
Cc: RT Users
Sent: Aug 4, 2008 21:26
Subject: Re: [rt-users] RT + relay
Thishttp://www.cjbuckley.net/blog/2007/08/19/rt-postfix/ seems to be
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