On Mon, Aug 25, 2008 at 8:56 AM, Aaron Hathaway
[EMAIL PROTECTED] wrote:
Message: 2
Date: Sun, 24 Aug 2008 16:54:30 +1000
From: [EMAIL PROTECTED] (Trent W. Buck)
Subject: Re: [rt-users] Graphviz anti-aliased output?
To: [EMAIL PROTECTED]
Message-ID: [EMAIL PROTECTED]
Content-Type:
Most of RT's table MUST use InnoDB engine to work correctly. I'm not
sure what's going on but I have feeling that you've disabled innodb
and mysql went wild after that.
On Mon, Aug 25, 2008 at 6:40 AM, Peter Nikolaidis
[EMAIL PROTECTED] wrote:
Additional info:
After a short while, I observed
Hi all,
I managed to track down a problem with merged tickets being slow to
display. I have enabled the slow queries log on Mysql (5.0.51a) and get
the following in the log files. I searched over the RT list archives and
I found note of setting low_priority_updates to 1 on mysql for this.
This
scratch that... got that monday morning feeling ;)
use rtdb;
From: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Date: Mon, 25 Aug 2008 08:04:29 +
CC: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.8.1 issues, not displaying page
Hi,
When i use this command it says error
Hi,
So I installed a fresh copy of 3.8.1.. copied the db over from 3.6.4 and
upgraded,
Now the attachements are corrupted.. any fix for this?
Thanks,
Andy
_
Make a mini you on Windows Live Messenger!
HiI'm having a few problems with the web interface of rt-3.8.1 on a new install
of fedora 9 including all the latest updatesIn firefox on the localhost RT
will run as follows http://localhost or http://localhost/rt both take me to RT
login pageOn a remote PC if I try to connect to RT
I had the same problem when I did a direct upgrade from 3.6.x to 3.8.1
...
It worked for me this way:
- upgrade to 3.8.0
- applying the mysql-4.0-41 update
- upgrade from 3.8.0 to 3.8.1 ...
Regards,
Tom
From: [EMAIL PROTECTED]
[mailto:[EMAIL
Andrew,
If you are upgrading, even if you are not using Mysql 4.0, you should
follow the UPGRADING.mysql procedure.
This procedure produce an sql file that includes David suggestion.
Regards
Sebastien
On Fri, Aug 22, 2008 at 5:31 PM, David Svejda
[EMAIL PROTECTED] wrote:
andrew fay wrote:
Hi,
Ruslan Zakirov wrote:
Most of RT's table MUST use InnoDB engine to work correctly. I'm not
sure what's going on but I have feeling that you've disabled innodb
and mysql went wild after that.
Hi Ruslan,
To my knowledge, we've never used InnoDB on this system. We upgraded to
3.6.6 months ago,
On 25 Aug 2008, at 7:37 am, Peter Nikolaidis wrote:
Ruslan Zakirov wrote:
Most of RT's table MUST use InnoDB engine to work correctly. I'm not
sure what's going on but I have feeling that you've disabled innodb
and mysql went wild after that.
Hi Ruslan,
To my knowledge, we've never used
You want to look at RT::Action::AutoOpen.
Particularly, you're looking for a line like this:
return undef if ($msg-GetHeader('RT-Control') || '') =~ /
\bno-autoopen\b/i;
On Aug 25, 2008, at 4:35 AM, Richard Hartmann wrote:
Hi all,
is there any header line I could add that would
Problem solved.
I wrote a loop to go through and convert all of my tables to InnoDB. It
choked on the Tickets table, so I ran a myisamchk -r Tickets on it,
which repaired 7 indexes. I was then able to successfully convert it to
InnoDB along with the rest of the tables.
Oh Happy Day! It's
On Aug 22, 2008, at 9:16 PM, scott smith wrote:
scott smith wrote:
I'm having trouble saving a search ordered by custom field. I have to
manually change the URL to fix the order, since the GET param is
not set
FWIW, I saved the html, put it in docroot/Search/Build2.html and
modified the
Hi all!
I want to create a script to notificate the owner after adding a new
comment, but I don't know why it does work. The log file says all the
time
No recipients found. Not sending.
Can someone help me please?
Thanks.
BR
Andreas
___
On Fri, 22 Aug 2008 01:36:02 -0400, Graham Ballantyne [EMAIL PROTECTED]
wrote:
I'm working on a script to create users in RT based on a list of
usernames. I need to add these users to an RT group upon creation. I
can do it by doing an INSERT into the GroupMembers table, but I'm
wondering if
Hello List,
after upgrading rt 3.6.7 to 3.8.1, all links
( Depends on / Parents / Refers to / etc.)
seem to be lost : /
Suggestions?
Anyone who knows a solution for this?
Regards,
Tom
___
On Mon, Aug 25, 2008 at 14:18, Jesse Vincent [EMAIL PROTECTED] wrote:
return undef if ($msg-GetHeader('RT-Control') || '') =~
/\bno-autoopen\b/i;
Perfect, thanks.
Richard
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
I do really like the built-in capability to create a related ticket, but
Dirk's patchset adds a couple of things to it that have been really
valuable to us:
(1) The newly created ticket is preloaded with the contents of a
particular transaction, and
(2) You get to choose which queue the new
Hi all,
I was wondering if there is a way to forward a complete ticket,
with or without comments.
Thanks,
Richard
___
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Community help: http://wiki.bestpractical.com
Commercial support:
Hi all,
yet another RFC which I might turn into wishlist items.
1) Should it be possible to order messages by read/unread messages
within said ticket?
2) Should it be possible to bolden/color/whatever the values of certain
fields and/or whole lines depending on user-defined rules?
3) Who else
I think that component was refactored in 3.8. Anyone have time to
submit a patch for AT that fixes this?
On Mon, Aug 25, 2008 at 10:04 AM, JOHN ROMAN [EMAIL PROTECTED] wrote:
going from 3.5.4 to 3.8.1 ive lost the area in tickets pertaining to AT
links. any ideas?
Hi everyone,
I'm sure I've seen this somewhere, but can't find it in the Wiki,
google, etc. Does anyone know of a script or something to move
attachments out of the DB and onto local disk?
Thanks,
js.
--
Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED]
Alas, no. When I last I asked I was told it was a design feature. But it
does seem mighty useful,
as it would allow for OCR and indexing of attachments. I'd planned on
attempting this once I got the more important parts of our setup functional.
P.S. Grr reply-to one
P.P.S s/disk/fs/
--
Hi
I tried the config below
It still starts at http://localhost and http://localhost/rtbut now only
in text mode
Im not a programmer so finding this config hard going
Any ideas please
Cheers Nick
From: andrew fay [mailto:[EMAIL PROTECTED]
Sent: Monday, August 25,
Is there a way, and what would the syntax be to build a query that will
output how many times a particular ticket was updated, commented, and or
resolved? In a sense to find out how many comments were added to a
particular ticket.
Here is a sample query I was running in order to gather the
Have you looked at creating a list of Reminders in the ticket? We use
them as a way of creating a checklist to track multi-task processes (for
example, all the things that need to be done to activate a new employee
- various system accounts, long distance calling PIN, etc.) within a
single
Ok I had been given a task to update the Request Tracker, the problem is
the older version is 3.0.11 and the person who managed it left without
any information so I had to analyze as much as possible.
Here is the information:
Old RT system;
Debian (no clue what version)
Apache 1.3
I've seen that error, try reinstalling scalar utils.
Sent via BlackBerry from T-Mobile
-Original Message-
From: Dawid Trojanowski [EMAIL PROTECTED]
Date: Mon, 25 Aug 2008 10:37:00
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Upgrade from 3.0.11 to 3.4.6
On Aug 25, 2008, at 10:37 AM, Dawid Trojanowski wrote:
Ok I had been given a task to update the Request Tracker, the
problem is the older version is 3.0.11 and the person who managed it
left without any information so I had to analyze as much as possible.
Here is the information:
Old RT
On Mon, Aug 25, 2008 at 10:59, Roedel, Mark [EMAIL PROTECTED] wrote:
Have you looked at creating a list of Reminders in the ticket? We use
them as a way of creating a checklist to track multi-task processes (for
example, all the things that need to be done to activate a new employee –
Why do users seem to only have even ids?
Is there a more convenient way of listing or finding an unprivileged user,
other than incrementing id in
https://rt.cambenergy.org/Admin/Users/Modify.html?id=36 ?
Last I read in the archives, the answer was unfortunately no. by design
Why does the user id
I upgraded to 3.8.1 this weekend and we still cannot see a complete ticket
history when a ticket is closed using the template below. Is there updated
code I can use in this template that will list the complete ticket history -
all comments and replies?
Thanks,
Shannon
- Original
I am using RT 3.4.5
On Mon, Aug 25, 2008 at 11:59 AM, Asif Iqbal [EMAIL PROTECTED] wrote:
Hi
I won't have access to our ticket system through web for next about a month.
I am looking for a way to receive all the replies that a new ticket
generates for the requestor
short of continuosly
Hi,
I found we have a vendor that also uses RT.
We had a ticket open with them, which got opened when they mailed a
password to one of our RT-maintained email-addresses and created an
autoreply which triggered an autoreply from their RT.
Now, whenever I close the ticket, I get it re-opened
Hi Jerrad,
I used a custom field to emulate custom states for a process that required
a ticket to change queues several times. A certain request comes in to the
security office and they create a ticket in their queue. A scrip
immediately moves the ticket into the network queue where it
In RT_Config.pm
=item C$ExtractSubjectTagMatch, C$ExtractSubjectTagNoMatch
The default extract remote tracking tags scrip settings; these
detect when your RT is talking to another RT, and adjusts the
subject accordingly.
=cut
Set($ExtractSubjectTagMatch, qr/\[.+? #\d+\]/);
Jerrad,
Like Gene, we use a CF for this, but also created some new Ticket
Status values to work in conjunction as well. Our process goes something
like this:
1) New ticket created; automatically set CF Work-Status value to
Requested.
2) New ticket is reviewed; we
Actually adding another CF might not be much of an issue, as I realized that
many of our
CFs are actually for information tied to the user and not the job per se.
Plus, these fields
(like phone and address) already exist for user objects. Alas, this also
means my web
client has to have ModifyUsers
Hey all,
CentOS 4.5
RequestTracker 3.8.1
Apache 1.3.37
I upgraded our installation from 3.6.3 to 3.8.1 over the weekend after
the users had tested it for about a week. The upgrade went without a
hitch, but now the users are coming to me with a major problem:
If a user clicks on a queue,
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Ruslan Zakirov
Sent: Sunday, August 24, 2008 11:25 PM
To: Aaron Hathaway
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Graphviz anti-aliased output?
On Mon, Aug 25, 2008 at 8:56 AM,
I turned on debugging and I keep getting the follow error in the log:
[Mon Aug 25 18:06:21 2008] [error]: Scrip 226 IsApplicable failed: Global
symbol $correspond requires explicit package name at (eval 477) line 8.
(/opt/rt3/bin/../lib/RT/Condition/UserDefined.pm:64)
Can translate this for me
I would like to make an addition to this
I looked in the rt-error_log file and found a lot of OOM errors. The
server has at least 400MB of swap left. I guess Ill try increasing the
memory within VMWare. Maybe Apache is running out of available memory
Out of memory!
Callback called
It's not a limitation of the module. Try print $graph-as_text and
you'll see that it's has nothing specific that turn of anti-aliasing.
Tested with sample from the module using:
t.pl res.png
t_with_as_text.pl | dot -Tpng res_via_dot.png
Both images are anti-aliased.
On Mon, Aug 25, 2008 at
I'm thinking that my gpg errors are all stemming from the fact that RT
is may be reading my configs wrong. I'm not 100% yet but that's what
my first thought is after staring at this for 2 days now.
I'm getting this in my apache error logs
[Mon Aug 25 20:50:28 2008] [info]:
The basic idea is, whenever a ticket is created in queue x the ticket
is automatically assigned to xAdmin.
Has anyone found this is possible? If so, do you have any details to
share?
Regards,
Russ
___
Roedel, Mark wrote:
I do really like the built-in capability to create a related ticket, but
Dirk's patchset adds a couple of things to it that have been really
valuable to us:
(1) The newly created ticket is preloaded with the contents of a
particular transaction, and
This is really
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