Re: [rt-users] RT Attachment issue from 3.6.3 to 3.8.1

On Wed, Oct 15, 2008 at 01:34:28PM +1100, Chamara Peris wrote: Hi All, ) ENGINE=InnoDB AUTO_INCREMENT=31223 DEFAULT CHARSET=latin1 | Is this the statement after upgrade or on your fresh 3.8.1 install? RT = 3.8.1 uses UTF-8, you seems to have the wrong charset. If it's the stetement after

Re: [rt-users] themes?

On Wed, Oct 15, 2008 at 12:12:31PM +0800, cc wrote: Hi I upgraded my RT installation to 3.8.1 and have now completely lost all of the themes. Can someone point out where I might be able to change the setting( or configuration) to allow the use of themes? In the preferences, I have set

Re: [rt-users] themes?

Emmanuel Lacour wrote: This seems to be an apache/mod-perl/fastcgi configuration issue as you doesn't seems to be able to get static files (images, css). Can you show us the relevant apache configuration? Here's the configuration part of my apache VirtualHost *:80 ServerName

[rt-users] Random ticket numbers

Hi, Is there any way RT can issue random ticket numbers? I've seen this asked before in http://lists.bestpractical.com/pipermail/rt-users/2003-October/017898.html For the same reasons with that message, we think it's better to conceal number of tickets handled. Although changing the

Re: [rt-users] cannot attach files to tickets via web interface

andys writes: But now strangely the attachements arent sent to the ticket requester :S although you can see the attachement (and download it) via the web interface by looking at the call history. Is this the expected functionality? :S Ok I fixed this also now :P One of my collegues

Re: [rt-users] themes?

Emmanuel Lacour wrote: No need for ExecCGI theoritically. I'll remove it. :) Try adding: Location /NoAuth/images SetHandler default /Location Ok. Also, are-you sure that you have Set($WebPath, ); in you're RT_SiteConfig.pm (and not Set($WebPath, /rt);)? In my

[rt-users] IE StyleSheet Issue 3.8.1

The default theme and stylesheet in RT 3.8.1 works well for my needs and looks great in Firefox. It works fairly well in IE but there are a couple issues. The first two transactions in the history, for example, have the same background color (IE 6 and 7). Does anyone have any tips for

Re: [rt-users] Problem with Asset Tracker button appearance on RT 3.8.1

Sean, Philip Kime has been working on AT updates for 3.8. Philip, what was your solution to this? -Todd On Wed, Oct 15, 2008 at 9:35 AM, Sean McCreadie [EMAIL PROTECTED] wrote: Hello, I recently installed Asset Tracker 1.2.3 on a fresh 3.8.1 build and noticed that the new asset of type

Re: [rt-users] Problem with Asset Tracker button appearance on RT 3.8.1

Ok great, thanks for the heads up, ill keep my eye out for any updates you have on this. -Original Message- From: Philip Kime [mailto:[EMAIL PROTECTED] Sent: Wednesday, October 15, 2008 7:52 AM To: Todd Chapman Cc: Sean McCreadie; rt-users@lists.bestpractical.com Subject: Re: [rt-users]

[rt-users] Create templates for auto response

Hi All, I am looking for a way to implement a stack of response templates. I have a public site which users can open tickets on, I want to prepare some response templates which I can reply to the requestors. The templates are common response which I do not want to write or use copy/paste to

Re: [rt-users] themes?

On Wed, Oct 15, 2008 at 04:02:10PM +0800, cc wrote: Emmanuel Lacour wrote: This seems to be an apache/mod-perl/fastcgi configuration issue as you doesn't seems to be able to get static files (images, css). Can you show us the relevant apache configuration? Here's the configuration

Re: [rt-users] rt-crontool changes ticket modification time

i got it fixed to my needs. Here's what I changed in EscalatePriority.pm sub Commit { my $self = shift; # my ($val, $msg) = $self-TicketObj-SetPriority($self-{'prio'}); my ($val, $msg) = $self-TicketObj-__Set(Field = 'Priority', Value = $self-{'prio'}, RecordTransaction = 0);

Re: [rt-users] Create templates for auto response

I am looking for a way to implement a stack of response templates. [...] Sure, what you're looking for is RTFM I think: http://www.bestpractical.com/rtfm Or the light weight, but very effective http://wiki.bestpractical.com/view/CannedReplies LEGAL NOTICE Unless expressly stated

Re: [rt-users] Problem with Asset Tracker button appearance on RT 3.8.1

Heres a screenshot of the issue, forgot to attach in first email. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sean McCreadie Sent: Wednesday, October 15, 2008 6:35 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Problem with Asset Tracker button appearance on RT

[rt-users] create ticket from email

According to the documents I looked in, it is only possible to create new ticket is from WEB and CLI, I could not find how to create ticket from email. is it possible? is it requires any customizations? ___

Re: [rt-users] RT Attachment issue from 3.6.3 to 3.8.1

Can we clarify this? The UPGRADING.mysql seems to allude to the fact that latin1 should be used instead of utf8. The schema says utf8, but the docs appear to say something else. I too am having issues with attachments. UPGRADING.mysql reads: * don't use utf8 as default mysql's character set,

[rt-users] Problem with Asset Tracker button appearance on RT 3.8.1

Hello, I recently installed Asset Tracker 1.2.3 on a fresh 3.8.1 build and noticed that the new asset of type button and dropdown menu are both pushed under the search button and field up at the top of the page. I have used AT with earlier RT versions with no issues, is this something anyone

[rt-users] Create templates for auto response

Hi All, I am looking for a way to implement a stack of response templates. I have a public site which users can open tickets on, I want to prepare some response templates which I can reply to the requestors. The templates are common response which I do not want to write or use copy/paste to

Re: [rt-users] RT Attachment issue from 3.6.3 to 3.8.1

Hi Guys, Yes the output is from a upgrade from 3.6.3. I've managed to get it going by running the script schema.mysql-4.0-4.1.pl. Maybe the script named incorrectly?. Was bit confusing All good. Thanks heaps On Wed, Oct 15, 2008 at 6:17 PM, Emmanuel Lacour [EMAIL PROTECTED]wrote: On Wed, Oct

[rt-users] RT::Authen::ExternalAuth debugging

I'm going down the route of integrating a new RT 3.8.1 install in to a Windows 2003 Active Directory environment, and after going through the wiki web of information, I found that the proper method is now RT::Authen::ExternalAuth. That was, unfortunately, after I tried several other methods. :(

Re: [rt-users] RT::Authen::ExternalAuth debugging

I too was going down this path. What ended up working for me is creating local accounts on rt first, then ldap authentication worked. The other problem I ran into is the give permissions for everyone to create ticket error when this plugin was activated. Double checked all permissions, and

[rt-users] not corruption - Re: RT 3.8: Text file attachments problem

I can confirm the behavior described by the original poster with my install of 3.8.1 (on Debian Etch w/ perl 5.8.8 and PostgreSQL). All of the requisite modules are the latest versions installed via cpan. This is not an attachment corruption problem. The attachments work fine. The problem is

[rt-users] 3.8.1 My RT page error

Hi All, I am having another few problems. When I try to access the Admin/Global configuration and RT at a glance page I get following error. Can't call method Content on an undefined value at /opt/rt3/share/html/Admin/Global/MyRT.html line 97, line 1332. I can't seem to get this going at all.

Re: [rt-users] RT::Authen::ExternalAuth debugging

Andrew, if you'd like to get ExternalAuth working there are scores of people who have set it up successfully.. so don't give up. I have 3.8.1 with AuthenExternalAuth LDAP working just fine. It also autocreates users in the RT db as needed. Rich, here is the link for the logging debug setup:

Re: [rt-users] RT::Authen::ExternalAuth debugging

Thanks for the debug link and the quick help! I wasn't sure what value to put in there, but, alas, the Wiki to the rescue. :) Those links were the ones that I followed. It just doesn't seem to even attempt an AD auth ("testuser" exists in AD): [Wed Oct 15 22:42:06 2008] [error]: FAILED LOGIN

Re: [rt-users] RT::Authen::ExternalAuth debugging

Rich, (1) You should see something similar in your RT log if it is indeed trying to authenticate against your AD. [Thu Oct 16 00:25:12 2008] [info]: RT::User::IsExternalPassword External Auth OK ( MY_LDAP ): alan (/usr/local/rt381/bin/../local/lib/RT/User_Vendor.pm:281)