On Thu, Dec 04, 2008 at 03:24:50PM -0800, Aleksey Tsalolikhin wrote:
Hi. So I've just installed RT 3.8.1. I've never used RT before
though I did install RT 2 a couple of years ago for somebody.
My boss asked me how can we make it so that each ticket includes some
custom information
Don't allow unprivileged the ModifySelf right then? When combined with
the password script from the wiki or external auth, that right may be
unnecessary.
[EMAIL PROTECTED] wrote:
On second thought, although this would be quite easy to implement, it
leaves open the serious possibility of
Do you have all of the other external auth config options set?
Robert Munsch wrote:
Many, many times. Not just restart: stopped it completely, wiped out
the plugin, reinstalled it, started apache.
Nothing.
Rob Munsch
IT Administrator
Give Unprivileged SeeQueue rights perhaps?
Tomáš Sára wrote:
Hello everybody,
first I have to say that I am new to RT system. After installing RT on
our server I started to use it. It looks like a great system but it does
have a lot of adjustments. At the begining I was a little bit
I just got our company to migrate over to Request Tracker from an
inferior product, and after a couple of days of good functionality, we
received the following error:
RT could not load a valid user, and RT's configuration does not
allow for the creation of a new user for this email ([EMAIL
On Fri, 05 Dec 2008 10:45:50 -0500, Rich West [EMAIL PROTECTED] wrote:
I just got our company to migrate over to Request Tracker from an
inferior product, and after a couple of days of good functionality, we
received the following error:
RT could not load a valid user, and RT's
I am using RT3.6.5
Users can login and search. When they click on a ticket number they
have to login again before they can edit the ticket.
Is there a configuration change I can make to stop this from happening?
___
On Fri, Dec 05, 2008 at 10:45:50AM -0500, Rich West wrote:
I just got our company to migrate over to Request Tracker from an
inferior product, and after a couple of days of good functionality, we
received the following error:
RT could not load a valid user, and RT's configuration does
But what if you have a case where there are 2 legitimate 'dshaw' users? Ie
[EMAIL PROTECTED] and [EMAIL PROTECTED] that are indeed different people.
Troy
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Stephen
Turner
Sent: Friday, December 05, 2008
On Fri, Dec 05, 2008 at 10:25:28AM -0600, Troy Brown wrote:
But what if you have a case where there are 2 legitimate 'dshaw' users? Ie
[EMAIL PROTECTED] and [EMAIL PROTECTED] that are indeed different people.
RT doesn't care if two users have the same first part of their email
address.
Hi Folks!
Need some help on the final step of an RT 3.6.7 installation on a
CentOS box and fetchmail.
Here's what we did:
1. Created a file called .fetchmailrc on /root/ with:
-
#!/bin/sh
set logfile /opt/rt3/fetchmail.log
# 30 sec:
set daemon 30
poll 192.168.100.1 proto pop3:
username
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Friday, December 05, 2008 9:39 AM
To: Robert Munsch
Cc: Keith A McDermott; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Plugin not being used?
Do you have all of the other external auth config options set?
I had thought so.
I just upgraded my RT to 3.8.1 (was 3.7.1) and it was working along
fine. I noticed the graph views, and thought that sounded
interesting, so I clicked on that, and suddenly my screen went blank.
Looking at the logs I see a segmentation fault. I dug around for
quite a while trying to
You have a space between the double dashes and url.
--
Joe Hartley | Sr. Linux SysAdmin
Retail Solutions, Inc. (formerly VeriSign RDS)
[EMAIL PROTECTED]
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Friday, December 05, 2008
Jesse Vincent wrote:
On Fri, Dec 05, 2008 at 10:45:50AM -0500, Rich West wrote:
I just got our company to migrate over to Request Tracker from an
inferior product, and after a couple of days of good functionality, we
received the following error:
RT could not load a valid user, and
Hi Folks,
Let me try to give all of you a scenario.
In advance sorry for my English.
I'm new to RT and Perl, but with some good skills with Linux.
Have installed successfully RT, logging on with no errors with local
users end logging on successful with AD credentials except for one
error
When users click Reply and then start to type their response in the
text box, the text gets forced to the bottom of the box.
Is there a setting I missed to permit typing to go at the top of the
box if that's where the cursor is?
It also jumps to a wide line spacing but we can live with that.
Thank you, Emmanuel for the RTFM pointer, my new tickets now include a
Custom Field with values fetched from an external source. Woo-hoo!
:)
Next question - and this is what my boss really wants - is to have
multiple text boxes where the user provides input, and then they click
search and
Did you upgrade DBD::mysql if MySQL is the backend?
4.006 is the newest version that I got to work
http://rt.cpan.org/Public/Bug/Display.html?id=37027
Jon Baker wrote:
I just upgraded my RT to 3.8.1 (was 3.7.1) and it was working along
fine. I noticed the graph views, and thought that
hi,
I have a clean test installation of rt 3.8.1 and it looks great.
Thanks for all the hard work!
This is a kvm virtual machine with debian testing. Most of the perl
modules are from cpan, not from debian repos. I use the make fixdeps
option.
When I click on a ticket on the grap link, I get
Something horrible just happened. I had a functional,
accepting-tickets-from-emails RT going, and went to add a virtual host
for another department's intranet site.
I wasn't doing anything with RT. I was busy mucking up the apache
config, when I noticed during a restart
Warning:
Was opt/rt a link perhaps to usr/local/www/rt ?
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-Original Message-
From: Robert Munsch [EMAIL PROTECTED]
Date: Fri, 5 Dec 2008 17:51:28
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT blown away somehow configging apache2?
Find / -name rt3 -type dir -print
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-Original Message-
From: Robert Munsch [EMAIL PROTECTED]
Date: Fri, 5 Dec 2008 17:51:28
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT blown away somehow configging apache2?
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Friday, December 05, 2008 5:54 PM
To: Robert Munsch; [EMAIL PROTECTED]; rt-
[EMAIL PROTECTED]
Subject: Re: [rt-users] RT blown away somehow configging apache2?
Was opt/rt a link perhaps to usr/local/www/rt ?
I wish :).
Sent
Locatedb only works for stuff that in your PATH.
Do find -type d not dir.
Did you run yum or apt ?
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-Original Message-
From: Robert Munsch [EMAIL PROTECTED]
Date: Fri, 5 Dec 2008 18:07:18
To: [EMAIL PROTECTED]; rt-users@lists.bestpractical.com
[EMAIL PROTECTED]:/opt/rt3# find / -name rt3 -type dir -print
find: invalid argument `dir' to `-type'
In any event, updatedb and 'locate rt3' doesn't find the droids I'm
looking for. These weren't symlinks, these were the real files; and
they have really Gone Away. I just need to identify how
Nope, didn't run any packagers: but this was an install from source.
The source files remain where I unpacked them, which may have been a
mistake: maybe I triggered a reinstall without realizing it? But then,
why did it only create the two directories, instead of all of them?
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