Hey Aaron,
You got it right, just a typo in your 'if' condition : Its ObjectId not
ObjectID.
You can substitue this if condition with others as well like :
$self-TicketObj-Id == $txn-ObjectId
But I feel yours should work once you correct your typo.
Cheers!
-Ashish
Very odd. I just tried with a couple of other users and it seems to affect
everyone, including root.
Anyone else out there able to test this to see if it's wide spread or just
isolated to three of us please?
-Original Message-
From: Michael Finn [mailto:mf...@nbutexas.com]
Sent: 27
Hi all,
i have the option of including a RTFM (RT 3.8.2 RTFM 2.4.2) article into
the ticket, and three options to choose the article in question. Third
option is to scroll down a list of all articles.
Since this list contains not only the subject but also the summary, this
will break the
Have a look at RTx-EmailCompletion. If you start typing a user's name or
email address it will bring up a list of emails, much like any other
mail client. It gets the info from the RT database or from LDAP.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
Hi Kevin,
got the following error with 1.2.4b1 (RT 3.8.2, RTFM 2.4.2):
Can't locate object method new via package RTx::AssetTracker::Types
(perhaps you forgot to load RTx::AssetTracker::Types?) at
/opt/rt3/share/html/AssetTracker/Admin/Types/index.html line 70.
Haven't found anything with
Hi Everyone,
I have a question regarding the Ticket History, At the present time when
viewing the ticket history it shows the content matching text/plain by
default. What ideally I would like to do is have it display the text/html
version if it exists. i.e emailed from outlook with s table,
Hi Dave,
MySQL has to convert each one of those attachments to the new datatype.
Sadly this just takes time. Our DB is only miniscule compared to yours and
from memory it takes around an 1hour just to get through all of our
attachments.
I think it is highly likely that this could be normal due
Stefan Maier schrieb:
On RT 3.6.4 I have a scrip to do
$self-TicketObj-AddWatcher( Type = Cc, Email = 'e...@idowa.example');
on certain tickets.
I want to define a search for all tickets that have this email-address
as a CC and tried doing:
CC.EmailAddress = 'e...@idowa.exmaple' but this
Update:
Strange things happen: By reloading the browser the Assets-Option in the
Menu might be there or dissappear. AT also creates new error messages like
this:
Creation of new Asset Type (i was able to create 5 or 6 of them before being
presented with this)
Can't locate object method new via
I'm using RT 3.8.1. There are three sections on the initial front page
with hyperlinks called 10 highest priority tickets I own, 10 newest
unowned tickets, and Bookmarked Tickets. When I click on any of these
the link takes me to http://localhost/rest of url. So of course my
browser tries to look
- Josh Greenberg j...@pha.jhu.edu wrote:
I'm using RT 3.8.1. There are three sections on the initial front
page with hyperlinks called 10 highest priority tickets I own, 10
newest unowned tickets, and Bookmarked Tickets. When I click on any of
these the link takes me to
On Mon, Mar 02, 2009 at 10:08:13AM -0500, Josh Greenberg wrote:
I'm using RT 3.8.1. There are three sections on the initial front page
with hyperlinks called 10 highest priority tickets I own, 10 newest
unowned tickets, and Bookmarked Tickets. When I click on any of these
the link takes me to
Hi,
RTAddressRegexp doesn't work as expected on my RT 3.6.5 system.
I have setup the following in
/etc/rt3/RT_SiteConfig.pm :
Set($RTAddressRegexp , '^(.*sladko...@yahoo-inc\.com)$');
However I am still able to create tickets with that mail address. I
there anything I missed ?
regards,
--
That was it! Thanks for all the quick responses. I actually hadn't moved
the $WebDomain variable over to the RT_SiteConfig file at all and the
default value in the RT_Config file is localhost. I never even thought
about the RT config files. Thanks.
Josh
On Mon, 2 Mar 2009, Emmanuel Lacour wrote:
On Fri 27.Feb'09 at 15:31:58 -0800, Tom Lahti wrote:
Can we please get some example code for this up somewhere so those of us
that have automated employee fulfillment workflows can integrate this
fairly easily? At the moment, I've a JSP utility that is used to create
new users, and I'd
Well, I can tell you off the top of my head that what you POST is XML, but
the contents of that XML are not what you would think.
Nope, it's a regular form-encoded post. There's no XML anywhere.
Ah, I was right the first time. It's been about 2 weeks since I was at the HTTP
level with my
Hello All,
I'm having a heck of a time getting a couple of plugins to work with RT
3.8.2. I've got RT up and running, but whenever I try to add the
Set(@Plugins,(qw(RT::Authen::ExternAuth))); I get the error:
Thu Feb 26 16:29:23 2009] [error] Can't locate RT/Authen/ExternAuth.pm in
@INC ...
On Mon, Mar 2, 2009 at 1:32 PM, Dhrakar basti...@acsalaska.net wrote:
Hello All,
I'm having a heck of a time getting a couple of plugins to work with RT
3.8.2. I've got RT up and running, but whenever I try to add the
Set(@Plugins,(qw(RT::Authen::ExternAuth))); I get the error:
I'm don't
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
Of Rob Munsch
Sent: Monday, March 02, 2009 10:42 AM
To: Dhrakar
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] *sigh* unable to get Plugins
Can we please get some example code for this up somewhere so those of us
that have automated employee fulfillment workflows can integrate this
fairly easily? At the moment, I've a JSP utility that is used to create
new users, and I'd like pre-instantiate the RT user for them (While we do
use
Hi I am trying to download RT-View-ConciseSpreadsheet. I haven't used
SVN before so this is becoming a trick. Can someone shed some light on
what I am doing wrong? I just want a local copy so I can install it.
svn checkout
Gary Greene-4 wrote:
Set(@Plugins,(qw(RT::Authen::ExternAuth))); I get the error:
I'm don't know enough about Perl to know if it'll matter, but
I noticed you have more parentheses than me. I have:
Set(@Plugins, qw(RT::Extension::ExtractCustomFieldValues
RT::Authen::ExternalAuth));
If that is the case, then RT is un-upgradeable. Which would be a problem
obviously. I can't take out our database for 6 days. Over a weekend, sure. But
no more than that. Does anyone have any suggestions as to how I can optimise
this at all?
Cheers,
David
- Original Message -
From:
On Tue, Mar 03, 2009 at 08:23:31AM +1000, David Hobley wrote:
If that is the case, then RT is un-upgradeable. Which would be a problem
obviously. I can't take out our database for 6 days. Over a weekend, sure.
But no more than that. Does anyone have any suggestions as to how I can
Jesse,
Thanks for the suggestion - this is running on a separate test machine with
nothing else running on it. Admittedly, it is running in a Xen VM, although
this is the only VM on the underlying server and has been allocated both CPUs
and all the RAM available. The file system is on the
Hi,
Presently we have several servers which send a notification email to our RT
instance. I just wondered does anyone no of a way that we can prevent
auto-replies and resolved emails going to these email addresses. The reason
being is it is just servern...@ourdomain.co.nz which is not setup as
Aaron Guise wrote:
Hi Everyone,
I have a question regarding the Ticket History, At the present time when
viewing the ticket history it shows the content matching text/plain by
default. What ideally I would like to do is have it display the text/html
version if it exists. i.e emailed
We have a similar situation. We just changed the from address to be
nore...@rt.domain.com. We then create an alias for noreply and send it to
/dev/null.
You could write scrips for this as well. Above is just an easy way without
having to write anything. We let RT do its magic, but then just
I've written a sql query to pull out the time worked for all tickets
resolved in the last week among other things. The problem with this is that
it doesn't give a complete picture of time worked for any given week since a
ticket could have had time worked put in as part of a transaction but the
Thanks Matt,
I never thought of that, I'll give that a go it appears for some of the
emails at least it will work. But alas some are hard coded and cannot be
changed,
On Tue, Mar 3, 2009 at 3:47 PM, Matt Hoover mhoo...@thectogroup.com wrote:
We have a similar situation. We just changed the
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