HI
This has been happening just since this morning. When i add a link -
parent/child/referred etc the link appears fine. but when i
click-through, the url of the page is pointing to localhost e.g.
http://localhost/Ticket/Display.html?id=166
Anyone have any idea how i can fix this un?
Cheers,
Hi,
Is there a wat of having a logo image in a reply template?
TIA,
Filipe Clemente
Portugal
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I think you're missing the point though. If you don't allow
Stealticket then this wouldn't matter. The only question is if they
can Steal the ticket, why force them to take duplicate steps ?
I don't understand why you don't want more control for Bulk Update.
So any of your users can
On Thursday 08 January 2009 16:02:28 Jerrad Pierce wrote:
hmm. okay. I don't know how to do bulk updates, I guess I can learn.
So far we get two spams/day into the ticket system, so it hasn't been
that big a deal yet.
It's just a link at the top of any search results page.
I don't know
Hi,
I should state I have no knowledge of Perl beforehand. I have a scrip
that notifies the requestor when an approval ticket has been approved.
This is the template;
Subject: Ticket Approved: {$Ticket-Subject}
Greetings,
Your ticket has been approved by { eval { $Approval-OwnerObj-Name }
Hi Michael,
Yes, I have tried that too, but oddly, it didn't work. I re-ran the
rt-workflow to update the rule, and even restarted apache, but I could
not notice any difference in behavior.
Thanks.
fred
Michael Finn wrote:
I haven't tried the plugin yet, but based on the docs
Hi Ruslan,
yea, tried that too... :/
Ruslan Zakirov wrote:
Clkao may have comments.
However as far as I can see it should be:
Set($WorkflowBuilderRules,
{ 'CMR-approval' = [ [ 'IT Manager approval', 'IT Director approval'] ],
}
);
One stage with multiple approvers.
On Wed, Mar 4,
On Wed, 04 Mar 2009 22:43:52 -0500, Steve O'Brien steve.obr...@hdesd.org
wrote:
What Scrip is causing this to occur?
How can you tell?
Steve
Steve, can you list your scrips, both global and for the queue in question?
Are your adminccs seeing this behavior for every single new ticket or
Is the ticket owner supposed to be the approver?
In that case use {eva{$self-OwnerObj-Name}}
-Ashishl
From: rt-users-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] On Behalf Of Jim Tambling
[jim.tambl...@datatote.co.uk]
Sent:
Not i know of, was searching for it as well.
As I am a newbie to RT and AT, i am keen to learn more about AT too, so i
created a yahoo group. You can find it here:
at-user-subscr...@yahoogroups.de
Dont worry about the TLD; main conversation language is english :-)
Of course it is still
I've googled and either my google fu is not working or I'm not finding
the correct answer, and I barely know perl.
Using RT 3.8.1 on freebsd using mysql
Condition: On Resolve
Action: is where I need help.
I have a custom field named TicketStatus. I want to on resolve set the
custom field to
The list has been down for a while and I don't have time to maintain
it. The code is hosted by Google. I fully support anyone who wants to
run a list.
On Thu, Mar 5, 2009 at 10:59 AM, who else bogey...@yahoo.com wrote:
Not i know of, was searching for it as well.
As I am a newbie to RT and
Hi Chris,
Try this:
Condition : On resolve
Custom Action Preparation Code :
# set the CF Work-Completed Date
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
my $cf_obj = RT::CustomField-new($RT::SystemUser);
my $cf_name = TicketStatus;
my $cf_value = Closed [Orbit];
On Thu, 2009-03-05 at 06:08 -0800, Stephen Turner wrote:
Steve, can you list your scrips, both global and for the queue in question?
Are your adminccs seeing this behavior for every single new ticket or just
ones they generate themselves?
Every ticket and we are only doing global scrips.
Hi Todd,
thank you. Was wondering about the future of AT; i appreciate any help and
insights into AT. Am currently working on a localisation as well.
So thanks again.
Best
w_e
Todd Chapman wrote:
The list has been down for a while and I don't have time to maintain
it. The code is
On Thu, 2009-03-05 at 06:08 -0800, Stephen Turner wrote:
Steve, can you list your scrips, both global and for the queue in question?
Are your adminccs seeing this behavior for every single new ticket or just
ones they generate themselves?
Sorry about the last one I was trying to clean
On Thu, 05 Mar 2009 12:27:53 -0500, Steve OBrien steve.obr...@hdesd.org
wrote:
3
On Create
Autoreply To
Requestors
TransactionCreate
On Create
Autoreply To
Requestors
Autoreply - HDESD
On the face of it, Adminccs shouldn't be getting the autoreply - I wonder
if there's
The future of AT is up to it's users. It works pretty well for many
right now, and as a default is sort of the same blank slate that RT is
when first installed. I prefer not to do too much custom stuff in core
AT that some people won't need. AT extensions can be released for
that. Patches are
On Thu, 2009-03-05 at 09:42 -0800, Stephen Turner wrote:
On the face of it, Adminccs shouldn't be getting the autoreply - I wonder
if there's something in the Autoreply - HDESD template that is adding
adminccs to the recipient list?
Here is the Template for Autoreply -HDESD, it is really
On Thu 5.Mar'09 at 2:11:34 -0800, Jo Rhett wrote:
I think you're missing the point though. If you don't allow Stealticket
then this wouldn't matter. The only question is if they can Steal the
ticket, why force them to take duplicate steps ?
Because Steal isn't the same thing as Take.
On 4 Mar 2009, at 9:52 pm, Kenneth Crocker wrote:
To all Jesse,
I have wondered if it would be RT Query could be enhanced to allow
two
things:
1) The ability to search for Queues with the LIKE command.
Reason; I have several groups that have more than 15 queues (1
Hi,
Im using this code in RT 3.8.2:
my $attachments = $Transaction-Attachments;
$attachments-Limit( FIELD= 'Filename',
OPERATOR = =,
VALUE= ''
Jo Rhett,
I only grant ticket owners the ModifyTicket right, so noone CAN
bulkudate a ticket that isn't theirs.
Kenn
LBNL
On 3/5/2009 2:11 AM, Jo Rhett wrote:
I think you're missing the point though. If you don't allow Stealticket
then this wouldn't matter. The only question is
Chris,
Why in the world do you have a Custom Field named the same as a RT
Ticket field? To me, that would create a bit of confusion when someone
would discuss the values in the two fields. I wouldn't know which one
they are talking about, the Custom Field or the Ticket field. Also, if
Hi all,
I have not posted to this list in a long time. I was quite stumped for a
long time trying to get sendmail configured properly on Mac OS X (client)
and I finally did... So, I have a new install of RT 3.8.1 on FreeBSD (Mac
OS X). I'm having trouble with what seems to be random delays in
To all,
We have found that the RT Query tool doesn't allow certain type of
searches we would like to have. SO we created some de-normalized views
that allow us to use SQL Plus or SQL Navigator, etc. as a tool to access
our RT ticket data. We are on Oracle, so I'm not sure if the code
On Mar 5, 2009, at 10:16 AM, Jesse Vincent wrote:
On Thu 5.Mar'09 at 2:11:34 -0800, Jo Rhett wrote:
I think you're missing the point though. If you don't allow
Stealticket
then this wouldn't matter. The only question is if they can Steal
the
ticket, why force them to take duplicate
On Mar 5, 2009, at 2:32 PM, Kenneth Crocker wrote:
I only grant ticket owners the ModifyTicket right, so noone CAN
bulkudate a ticket that isn't theirs.
For your environment that may make sense, but not here. OTRS enforces
that kind of approach -- you can't turn it off without
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