Hey,
i want to write a CustomCondition who activate a action if the queue is
changed from x to y
this is my code:
return 0 unless $self-TransactionObj-Type eq Set;
return 0 unless $self-TransactionObj-Field eq Queue;
return 0 unless $self-TransactionObj-NewValue == y;
return 0 unless
Wed 03 Jun 2009 19:24:45 GMT
Matt Millard wrote:
I'm gonna keep this brief:
1. Remove ldap:// from the server URI, I don't know off the top of my
head if it would work or not, but it certainly works without it.
2. As per the README, the ExternalAuth settings need to be pasted into
your normal
Hi
Does anybody know if its possible to hide ticket comments in the self
service interface?
regards
garry
--
Dr Garry Booth
IT Services
Loughborough University
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Community help:
On Thu, Jun 04, 2009 at 09:29:13AM +0100, G.Booth wrote:
Hi
Does anybody know if its possible to hide ticket comments in the self
service interface?
standard usage, is to not set ShowTicketComments right to people using
self service (unprivileged).
Sorry for posting this twice, but I'm trying to make it shorter.
Please, can anyone confirm me that a user who only has the global right
ShowConfigTab is able to modify the global RT at a glance?
I'm using RT 3.8.2 and I would like to know if either I'm doing
something wrong or this is the
Hi Guys,
How do i enable sending html documents from RT as correspondence?
Currently RT tells me the following if i do so:
message body not shown because it is too large or is not plain text
Thanks
Bashir
___
Just a few things I've found out so far:
- the new homepage refresh interval option in preferences doesn't work
- when I'm root and I click on
configuration-users-whichever_user_name-History, I have this error
message:
Can't locate object method Name via package No object mapping for field
Hi Community and RT Admins
I have upgrade from RT 3.8.1 to 3.8.2, but i am facing some problem
regarding RT bounce mails.
is there any change in RT 3.8.2 ? as from some unprivileged users it bounce
mails and for some it does not. ?
In Earlier version RT was bouncing every single mail sending by
On Thu, Jun 4, 2009 at 4:08 PM, Rana Tanveer ranatanv...@gmail.com wrote:
Hi Community and RT Admins
I have upgrade from RT 3.8.1 to 3.8.2, but i am facing some problem
regarding RT bounce mails.
is there any change in RT 3.8.2 ? as from some unprivileged users it bounce
mails and for some
Just my 2c
RT 3.8.3 Linux (Centos5) /64 Bit
On Do, 2009-06-04 at 14:44 +0200, Guadagnino Cristiano wrote:
- the new homepage refresh interval option in preferences doesn't
work
works for me
- when I'm root and I click on
configuration-users-whichever_user_name-History, I have
this error
2009/6/4 Odhiambo ワシントン odhia...@gmail.com
On Thu, Jun 4, 2009 at 4:08 PM, Rana Tanveer ranatanv...@gmail.comwrote:
Hi Community and RT Admins
I have upgrade from RT 3.8.1 to 3.8.2, but i am facing some problem
regarding RT bounce mails.
is there any change in RT 3.8.2 ? as from some
On Jun 4, 2009, at 8:44 AM, Guadagnino Cristiano wrote:
Just a few things I've found out so far:
- the new homepage refresh interval option in preferences
doesn't work
You'll need to tell us more, it works for me.
Please note that the page-level widget overrides the preference for
the
Can someone clarify what the difference is between Notify AdminCcs
and Notify AdminCcs as Comment?
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A reply to the second one will go in as a comment, not a reply.
Cheers,
Ken
On Thu, Jun 04, 2009 at 10:46:28AM -0400, GravyFace wrote:
Can someone clarify what the difference is between Notify AdminCcs
and Notify AdminCcs as Comment?
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Ok, so Notify AdminCcs would be correspondence that the requestor would see?
On Thu, Jun 4, 2009 at 10:48 AM, Kenneth Marshall k...@rice.edu wrote:
A reply to the second one will go in as a comment, not a reply.
Cheers,
Ken
On Thu, Jun 04, 2009 at 10:46:28AM -0400, GravyFace wrote:
Can
Yes.
Ken
On Thu, Jun 04, 2009 at 10:51:58AM -0400, GravyFace wrote:
Ok, so Notify AdminCcs would be correspondence that the requestor would see?
On Thu, Jun 4, 2009 at 10:48 AM, Kenneth Marshall k...@rice.edu wrote:
A reply to the second one will go in as a comment, not a reply.
I've installed RT 3.8.2 on Redhat 4.1.2 with Oracle and DBD::Oracle 1.2.2.
I'm getting the following errors in /var/log/messages as a result of
forwarding a ticket:
Jun 4 12:48:35 vbchwebt RT: DBD::Oracle::db prepare failed:
ORA-00932: inconsistent datatypes: expected - got CLOB (DBD ERROR:
see
http://bestpractical.typepad.com/files/dashboard-notifications-a-quick-introduction-3.pdf
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Thanks, Ken.
On Thu, Jun 4, 2009 at 10:59 AM, Kenneth Marshall k...@rice.edu wrote:
Yes.
Ken
On Thu, Jun 04, 2009 at 10:51:58AM -0400, GravyFace wrote:
Ok, so Notify AdminCcs would be correspondence that the requestor would
see?
On Thu, Jun 4, 2009 at 10:48 AM, Kenneth Marshall
Hi all,
I have a fresh installation of RT 3.8.3 and RTFM 2.4.1 on Red Hat 5
with Apache 2.2.3 . Followed
the install instructions in the README for RTFM, cleared the mason
cache and restarted apache,
but when I go to add a class or a Topic, or modify an ACL, I get the
following:
Can't
Carlos,
I may be mistaken, butI think the ShowConfigTab merely allows the
user to see that tab and the functions under it. The user still needs to
have other rights (like ShowTemplate and ModifyTemplate) in order to
see/modify templates and I'm sure the same situation exists for other
Cass,
You mentioned in your response that when you went to 3.8 you had
trouble with multiple users of the same email address. I have a similar
problem.
I am on 3.6.4 and have a bunch of users out there with the email
address as the User Name due to them being added automatically as
On Thu, Jun 4, 2009 at 3:27 AM, Mike Peachey mike.peac...@jennic.com
wrote:
Wed 03 Jun 2009 19:24:45 GMT
Matt Millard wrote:
I'm gonna keep this brief:
1. Remove ldap:// from the server URI, I don't know off the top of
my
head if it would work or not, but it certainly
I fixed this after upgrading to RT 3.8.3 by pulling the
current-at-the-time SVN trunk for RTFM. I believe the needed changes
are also included in the RTFM 2.4.2 RC that was announced earlier this
week.
--
Mark Roedel
Webmaster
LeTourneau University
From:
Can anyone tell me if there is a way to autologin to RT when we're using LDAP?
I have other web based utilities that I've managed to configure the browser to
auto login to that console. I'd like to extend that to RT. Any pointers on how
or any how to on that subject?
Kevin W. Gagel
Network
Hi,
This is what i am getting in logs:
un 4 16:52:18 RT: No permission to create tickets in the queue 'foo'
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:244)
Jun 4 16:52:18 RT: Could not record email: Ticket creation failed:
No permission to create tickets in the queue 'foo'
Kevin Gagel wrote:
Can anyone tell me if there is a way to autologin to RT when we're using
LDAP?
I have other web based utilities that I've managed to configure the
browser to auto login to that console. I'd like to extend that to RT.
Any pointers on how or any how to on that subject?
I was just looking at the Asset Tracker package and reading through the
threads in the archives.
Does anyone have any screenshots on what it looks like in 3.8.x?
Second question is what is the DB structure for the assets, specifically
what fields available?
Steve
On Jun 4, 2009, at 1:10 PM, Kevin Gagel wrote:
Can anyone tell me if there is a way to autologin to RT when we're
using LDAP?
I have other web based utilities that I've managed to configure the
browser to auto login to that console. I'd like to extend that to
RT. Any pointers on how
That looks like a viable option if I can't figure it out using the
RT_External_Auth module.
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subject: Re: [rt-users] Anyway to
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Gagel
Sent: Thursday, June 04, 2009 1:32 PM
To: RT Users
Subject: Re: [rt-users] Anyway to autologin to RT 3.8.2
NO. The only difference is the reply address of an email that is send
out of RT (notification). Reply using MUA to a comment email will end
up in RT as a comment otherwise it would be a reply.
On Thu, Jun 4, 2009 at 7:39 PM, GravyFace gravyf...@gmail.com wrote:
Thanks, Ken.
On Thu, Jun 4, 2009
I'm working on an upgrade from 2.0.11 to 3.6.5 (that's what the admins
gave me) and getting all the pieces in place.
Sometimes our users include urls in their replies, and our old 2.0.11 RT
automatically turns these into clickable hyperlinks. The new one is not
doing this. Is there a config
When we started talking about implementing RT it was to solve an issue
we have between our help desk and the help desk of our biggest customer.
The idea was to have their Altiris system send emails to our RT install
regarding issues we needed to deal with, and for RT to be able to keep
their
Medium Incident #11495 has been reassigned by Somebody
So of course our RT makes it:
[rt.local #104] Medium Incident #11495 has been reassigned by Somebody
Anytime the Altiris system updates their ticket we create a new one and
anytime RT updates our ticket they create a new one.
If
Right, that is what I meant but you stated it more accurately.
Cheers,
Ken
On Fri, Jun 05, 2009 at 12:46:12AM +0400, Ruslan Zakirov wrote:
NO. The only difference is the reply address of an email that is send
out of RT (notification). Reply using MUA to a comment email will end
up in RT as a
I have been working on getting all of my dependencies installed and now
when I include the VirtualHost for the RT site in apache, apache dies
with the following error:
[Thu Jun 04 03:22:48 2009] [error] Global $r object is
not available. Set:\n\tPerlOptions +GlobalRequest\nin
Hi
I have added Content-Type: text/html below to RT-Attach-Message: Yes
like:
RT-Attach-Message: Yes
Content-Type: text/html
Now RT is sending mails in html but behavior of ticket creation and
replies is changed.
is there any way to use Content-Type: text/html in templates so
default
On Thu, 2009-06-04 at 14:17 -0700, Tom Lahti wrote:
Medium Incident #11495 has been reassigned by Somebody
So of course our RT makes it:
[rt.local #104] Medium Incident #11495 has been reassigned by Somebody
Anytime the Altiris system updates their ticket we create a new one and
Ken, to cleanup the mess you can use MergeUsersHistory extesion. From
the beginning I want to note that it's been tested only on RT 3.8 and
it's recommended to check changes it makes very carefully. I suggest
you to do it as part of migration from 3.6 to 3.8 with careful testing
of everything.
If
On Jun 4, 2009, at 5:44 AM, Guadagnino Cristiano wrote:
- the new homepage refresh interval option in preferences
doesn't work
This works for me.
- when I'm root and I click on configuration-users-
whichever_user_name-History, I have this error message:
Can't locate object method Name
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