On Mon, Jul 06, 2009 at 04:08:11PM -0500, Chris Collison wrote:
>
> System:
> RHEL 5
> RT 3.8.1
> Apache 2.2.3
>
>
> After some struggle with using SSL for delivery of messages we decided to
> fore-go it. The web-interface remains accessible by SSL, but for email
> delivery we decided it w
On Tue, Jul 7, 2009 at 2:25 AM, William
Graboyes wrote:
> Hi Ruslan,
>
>> Do I understand it right that you want to set resolve deadline
>> manually and keep reply deadline from the config? The only thing that
>> I have in mind and want to implement some day is "manual resolve
>> deadline". When a
Hi Ruslan,
> Do I understand it right that you want to set resolve deadline
> manually and keep reply deadline from the config? The only thing that
> I have in mind and want to implement some day is "manual resolve
> deadline". When a person sets due date on a ticket manually then this
> date use
Hi Kevin,
I am not sure if this is related to my problem, but when a privileged
user does a mouse over on an article the url reads:
https://mydomain.ca/RTFM/Article/Display.html?id=## but when an
un-privileged user does the mouse over on the same article s/he sees a
different directory
https:/
Sorry. At global level my group rights for Unprivileged, Privileged, and
Everyone is:
SeeClass, SeeCustomField, and ShowArticle
Hossein
Kevin Falcone wrote:
> On Jul 3, 2009, at 1:33 PM, Hossein Rafighi wrote:
>
>
>> I have rt-3.8.4 and rtfm-2.4.2 installed on a linux system. When an
>> unpri
System:
RHEL 5
RT 3.8.1
Apache 2.2.3
After some struggle with using SSL for delivery of messages we decided to
fore-go it. The web-interface remains accessible by SSL, but for email
delivery we decided it wasn't necessary. Apache has been configured to reflect
this change. Messages are now
Yes, thank you, that did it!
-Mike
--
From: "Kevin Falcone"
Sent: Monday, July 06, 2009 3:45 PM
To: "RT Users"
Subject: Re: [rt-users] RT 3.8.4 and RTFM 2.4.2 No errors, but no RTFMlinks,
have added "Set(@Plugins,qw(RT::FM)); " to RT_Siteconfig.p
On Jul 3, 2009, at 1:33 PM, Hossein Rafighi wrote:
> I have rt-3.8.4 and rtfm-2.4.2 installed on a linux system. When an
> unprivileged users does a search for an article s/he sees them, but
> when
> these articles are clicked on, they don't see the link for the content
> of any article. My pri
On Mon, Jul 6, 2009 at 10:30 PM, William
Graboyes wrote:
> Hi Ruslan,
>
>> What are you trying to achive?
>
> We have some SLA Categories that the due dates are "as mutually agreed upon"
> Thus they are sending a due date along with the ticket.
>
>> How is extension is configured?Set( %ServiceBusin
Does anyone on this list know the answer? Why the contents of articles
are not hyper linked for non-privileged users, but they are for
privileged ones?
There is a 100K Karma point for whoever has the answer.
Hossein
Hossein Rafighi wrote:
> Hi All,
>
> I have rt-3.8.4 and rtfm-2.4.2 insta
On Jul 6, 2009, at 4:33 PM, Michael Ellis wrote:
> Set(@Plugins,qw(RT::FM));
> Set( @Plugins, qw(RT::Authen::ExternalAuth));
The second line here tells RT to ignore the first one, so you
only actually have RT::Authen::ExternalAuth active
(which is visible from System Configuration)
You need to
Hi Kevin,
Nope, "All dependences have been found."
Thanks,
Mike
From: Kevin Gagel
Sent: Monday, July 06, 2009 3:36 PM
To: RT Users
Subject: Re: [rt-users] RT 3.8.4 and RTFM 2.4.2 No errors, but no
RTFMlinks,have added "Set(@Plugins,qw(RT::FM)); " to RT_Siteconfig.pm
--- Original message -
--- Original message ---
>Subject: [rt-users] RT 3.8.4 and RTFM 2.4.2 No errors, but no RTFM links,have
>added "Set(@Plugins,qw(RT::FM)); " to RT_Siteconfig.pm
>From: Michael Ellis
>To: RT-USERS
>Date: 06/07/2009 1:33 PM
>
>Ok, I've been beating my head on this one. I had RTFM up and working o
Ok, I've been beating my head on this one. I had RTFM up and working on a test
RT 3.8.2 server and then it just disappeared from the menu. I tried to figure
out why, but after spending an afternoon trying to figure it out I decided that
I wouldn't worry about it as I was going to be reinstalling
Follow-up: Browser issue.
Camino does not work with Bookmarking. There is no option to turn on or
off, it just flat does not work. Safari 4 works sporadically, but I can
not consistently reproduce the issue to try and troubleshoot more.
Firefox 3.0.11 and 3.5 work fine on OS X and Win32.
Not
Hi Ruslan,
> What are you trying to achive?
We have some SLA Categories that the due dates are "as mutually agreed upon"
Thus they are sending a due date along with the ticket.
> How is extension is configured?Set( %ServiceBusinessHours, (
'Default' => {
0 => {
Name => 'S
Thanks all. Got it.
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subject: Re: [rt-users] rt-mailgate error
From: Kevin Falcone
To: RT Users
Date: 06/07/2009 10:02 AM
On
Hi Natxo,
Asset Tracker is a good solution for shops that use RT already and
have light/moderate asset tracking needs.
If you want to improve Asset Tracker, patches are welcome and a commit
bit isn't too difficult to get. Most of AT's features are derived from
RT.
On Sat, Jul 4, 2009 at 7:51 AM,
It's hardcoded in mail aliases. You have to reconfigure them and run
newaliases program, however exact steps may depend on the MDA that is
in use.
On Mon, Jul 6, 2009 at 8:53 PM, Kevin Gagel wrote:
> I'm getting the following error.
> ---Paste---
> Command output: RT server error.
> The RT server
Nope, cuz SLA extension is used to automate due date management. What
are you trying to achive? How is extension is configured? I want to
know more about use case to understand if it's possible to improve
this extension.
On Mon, Jul 6, 2009 at 9:12 PM, William
Graboyes wrote:
> Hi all,
>
> I am ha
Hi all,
I am having a problem with the SLA module.
Any time we change a due date, The SLA module changes it back to the
prescribed due date in the config file.
Is there any way to change this behavior?
RT Version: 3.8.4
--
Bill Graboyes
On Assignment At:
Toyota Motor Sales, USA, Inc.
Consumer
Venkateswaran, Subbaraman wrote, On 7/6/09 10:05 AM:
>
>
> Hello everyone,
>
> Would like to understand what's the best strategy to stop spam emails
> creating tickets in RT ? Thanks for your time.
That's a bit like asking "what's the best vehicle?" without mentioning what
sort of transportation
On Jul 6, 2009, at 12:53 PM, Kevin Gagel wrote:
> I'm getting the following error.
> ---Paste---
> Command output: RT server error.
> The RT server which handled your email did not behave as expected.
> It said:
> temporary failure - RT couldn't find the queue: general
> ---End Paste---
>
> I h
I'm getting the following error.
---Paste---
Command output: RT server error.
The RT server which handled your email did not behave as expected. It said:
temporary failure - RT couldn't find the queue: general
---End Paste---
I have renamed the General queue to 01-General so that it always appears
Somebody... Anybody...
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subject: [rt-users] Error: Loaded object has different id
at/opt/rt3/bin/../lib/RT/Shredder.pm line 362,
On Jul 5, 2009, at 10:05 AM, Andrea Perotti wrote:
> Hi
> I'm having some problem after changing the WebPath variable.
>
> I installed an instance of RT 3.6.6 using
>
> Set($WebPath, "/boris");
>
> in RT_SiteConfig of the test env, to try it.
>
> Everything worked as expected and we moved t
On Jul 6, 2009, at 10:47 AM, Mike Harris wrote:
I'm unsure what version of FCKEditor is included with RT 3.8.4. Is
the version of FCKEditor less than 2.6.4.1?
There is a potential advisory out for FCKEditor 2.6.4.1 and less:
http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2009-2265
We ship
I've got a queue set up for equipment booking requests. I'd like for
unprivileged users to be able to use the duedate field to specify the day they
want the laptop/projector setup. I know I could add a custom field, but can I
present the baked-in duedate to the unprivileged users at the self ser
I'm unsure what version of FCKEditor is included with RT 3.8.4. Is
the version of FCKEditor less than 2.6.4.1?
There is a potential advisory out for FCKEditor 2.6.4.1 and less:
http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2009-2265
Thanks
--
Mike
___
On Mon, Jul 6, 2009 at 5:05 PM, Venkateswaran, Subbaraman <
subbaraman.venkateswa...@blackrock.com> wrote:
> Hello everyone,
>
> Would like to understand what's the best strategy to stop spam emails
> creating tickets in RT ? Thanks for your time.
>
Once you are "sure" of how effective your gener
Hello everyone,
Would like to understand what's the best strategy to stop spam emails
creating tickets in RT ? Thanks for your time.
Thanks
Subba Venkateswaran
A&T - App Eng - SEG
609 282 7015
THE INFORMATION CONTAINED IN THIS MESSAGE AND ANY ATTACHMENT MAY BE PRIVILEGED,
CONFIDENTIAL, PROPRI
Hello All
I have RT application deployed solely on HTTPS so it is creating much
overhead on whole site. So I have now decided to keep only login page on
HTTPS and then rest of site on HTTP. I have googled it and found out that
apache url rewriting is way to achieve this but I have not got a con
Fri 03 Jul 2009 21:12:35 GMT
Gary Greene wrote:
> On 7/3/09 1:06 PM, "Kevin Gagel" wrote:
To be clear.. users are imported by ExternalAuth when they log in. The
import scripts are to have them all added at once.
--
Kind Regards,
__
Mike Peachey,
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