rmp dmd wrote:
I create a new ticket run scan vulnerability on server X.
After running, I will close this
ticket. On next month, this ticket automatically will be re-opend (or a
new one generated).
I'm thinking of using RT Reminders. I've checked it but the scrips that
I saw, use
Why so complicated?
If you like to use a new ticket every time, why not create directly from
cron? mail to the queue with the content and done. If you like to recycle
your ticket, just create a ticket, close when done and then use rt-crontool
as example to reopen it.
Hoep this helps
2009/7/13
You need condition as well. Also adding space as value is not a good
option, use DeleteCustomFieldValue method.
On Tue, Jul 14, 2009 at 5:59 AM, Carlos A.
Alvarezcarlos.alva...@commxinc.com wrote:
I will like to create a scrip where the status of a ticket is automatically
changed from open to
You need simple condition:
return 0 unless $self-TransactionObj-Type eq 'Create';
return 0 unless $self-TicketObj-Subject eq 'syslog firewall';
return 1;
And action:
my ($status, $msg) = $self-TicketObj-MergeInto( 2565 );
$RT::Logger-error(Couldn't merge ticket #. $self-TicketObj-id .
into
Mon 13 Jul 2009 21:59:58 GMT
Peter Boguszewski wrote:
Hello all,
I am trying to implement pubcookie authentication with mysql
authorization. I could use some help. I am wondering if there is more
information out there than the wiki and the example file in
I've noticed that using the query builder with the Content field is
case sensitive. I've tried other queries based on fields such as
Subject and Requestor etc and they are all case INsensitive.
Looking at the mysql upgrade script, I think that Content has been
changed to longblob in RT 3.8.3 and
Hello,
It's side effect of conversion to blob instead of text. Content can
not be of text type cuz it can contain binary data. May be we can come
up with some patch that workaround this for full text searches, but
I'm afraid that will make searches even slower.
On Tue, Jul 14, 2009 at 4:02 PM,
On Fri, Jul 10, 2009 at 12:37:03PM -0700, Jennifer Scales wrote:
Hey all,
I'm having a problem with the ordering of custom fields on the Create a
new ticket page, and
I'm hoping someone can point me in the right direction.
The order in which the custom fields display
On Fri, Jul 10, 2009 at 02:46:15PM -0700, Kevin Gagel wrote:
I am using LDAPSMB1.2_RT3.
When I add email address for the AdminCC of someone that has not logged
into RT yet I get the
following error:
Undefined subroutine RT::EmailParser::ParseAddressFromHeader called at
On Mon, Jul 13, 2009 at 08:28:24AM +0200, Erwan HAMON wrote:
I guess I will publish the scrip on best-practical's wiki, but how should I
proceed to have patches and rewrite published or merged with existing
extensions?
If you have patches to published extensions, the right thing to do is
to
On Mon, Jul 13, 2009 at 03:31:33PM -0700, Kevin Gagel wrote:
Thanks Paul.
For the list owner...
Here are the headers from a single message I sent. From the headers it is
clear that your MTA
had submitted this message twice to your mailman installation. You may
need to check
Thanks Ruslan,
You mean instead of using the default condition On Correspond? Can you point
me to a source for TicketObj options and TransactionObj options, so I can
create a custom condition. I look everywhere I even bought the RT Essentials
book and tried perdocs, and I cant find a list of
Tried the following?
http://wiki.bestpractical.com/view/CustomConditionSnippets
On Tue, Jul 14, 2009 at 6:18 PM, Carlos A.
Alvarezcarlos.alva...@commxinc.com wrote:
Thanks Ruslan,
You mean instead of using the default condition On Correspond? Can you
point me to a source for TicketObj
Thanks, that is what I ended up doing anyway.
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subject: Re: [rt-users] Undefined
i cant seem to get RT using mod_perl to render properly in firefox.
the search button is missing and the asset tracker create new asset of
type button is truncated.
using centos 5.3 and apache 2.x
nimb...@sdf.lonestar.org
SDF Public Access UNIX System - http://sdf.lonestar.org
Using RT v3.6.5
When I update/reply/comment a ticket via Update.html, I am able to
check/uncheck default Adminccs (assuming the user has the right). I want
to be able to do the same for Create.html. Any help will be appreciated.
Cristian.
___
I'm trying to run the following code in my custom condition
#Don't bother running unless the transaction is a create.
return 0 unless $self-TransactionObj-Type eq Create;
#Don't bother running unless the custom field Urgency is URGENT.
my $CustomFields = $ticket-QueueObj-TicketCustomFields();
-Original Message-
From: Carlos A. Alvarez
Sent: Tuesday, July 14, 2009 12:02 PM
To: 'Ruslan Zakirov'
Subject: RE: Custom Scrip Help
I see that thanks!... But I still can't find a place where a list of Obj are
located. For example:
TicketObj
Owner
Status
Carlos,
Sounds like you are creating a situation where the ticket status is
constantly switched between open and stalled every time the
Requestor and ticket owner communicate to each other. Seems a bit busy
but hey, if that's what you want. Try something like this:
*Scrip 1 - Owner reply:*
Hi,
I just did a fresh install of RT 3.8.4 on a clean FreeBSD 7.2 box with Apache
2.0.63 and mod_perl2-2.0.4_2,3. I imported the database from an older
installation, and then did the database migration scripts, which all completed
without a problem. I had to convert the tables to InnoDB
Several of my users really like the quick ticket creation but need to
assign it to someone besides themselves or Nobody.
A search using Google (4 pages deep) didn't turn anything useful up. Is
there a relatively easy way to make that drop-down show more/all users?
Everything I found, that
broken attributes table?
On Tue, Jul 14, 2009 at 8:37 PM, Tim Gustafsont...@soe.ucsc.edu wrote:
Hi,
I just did a fresh install of RT 3.8.4 on a clean FreeBSD 7.2 box with Apache
2.0.63 and mod_perl2-2.0.4_2,3. I imported the database from an older
installation, and then did the database
broken attributes table?
The table itself is fine, and it has lots of data in it - 363 rows in all. How
can I tell if there's something wrong with the table data?
Tim Gustafson
Baskin School of Engineering
UC Santa Cruz
t...@soe.ucsc.edu
831-459-5354
Yes, either edit Elements/QuickCreate, or make a
customized version in local to override. Optionally,
give your variant another name to give users the option
of which to use.
--
Cambridge Energy Alliance: Save money. Save the planet.
___
Hi,
Has anyone tried the example MakeClicky Callback in the docs
(extending_clickable_links.pod)?
I've added the following as a callback as it says :
%ARGS
$types = []
$actions = {}
/%ARGS
%INIT
my $web_path = RT-Config-Get('WebPath');
# action that takes ticket ID as
Also tried the following:
$actions-{'bold_text'} = sub {
my %args = @_;
my $id = $args{'all_matches'}[1];
return qq{b$idb};
};
push @$types, {
# name, that should be used in config to activate action
name = 'bold_text',
# regular expression that
Yes that is correct. The reason is that we monitor the status of the ticket
for responses. Some of the tickets that we take are time based, ie LNP orders,
so if the requestor doesn't meet the required time to response we auto resolve
the ticket. The problem is leaving the status change to the
Jerrad Pierce wrote:
Yes, either edit Elements/QuickCreate, or make a
customized version in local to override. Optionally,
give your variant another name to give users the option
of which to use.
Thanks.
I'll have to do some more research since it looks like two different
markup/Mason
On Tue, Jul 14, 2009 at 11:49:10AM -0700, Roderick A. Anderson wrote:
Jerrad Pierce wrote:
Yes, either edit Elements/QuickCreate, or make a
customized version in local to override. Optionally,
give your variant another name to give users the option
of which to use.
I'll have to do some
Sorry about the lack of information. Here is the story. I have
pubcookie installed and working with apache. I have Ubuntu 8.10.3
installed and RT 3.8.4 installed - both work. I installed
RT::Authen::ExternalAuth via cpan successfully (shows up under the
plugins dir). I then add
On Tue, Jul 14, 2009 at 06:12:16PM +0100, Justin Hayes wrote:
Hi,
Has anyone tried the example MakeClicky Callback in the docs
(extending_clickable_links.pod)?
I've added the following as a callback as it says :
I just tried with your code and with the code copied from pod and it
Thanks Kevin.
RT version is 3.8.4 as given in the subject of my mail. Perl is 5.10.0
I believe.
I'll try adding that debug and see what I get.
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 14 Jul 2009, at 21:14,
Is it possible to change the color of the reminders section
or highlight it in the 'RT at a glance' screen? I'm afraid
this might fall under a stylesheet/template category, but I
thought I'd ask anyway.
Thanks a ton!
--
Christopher M. Hobbs [cho...@siloamsprings.com]
Network Administrator, City
Here's the output from that debug you suggested adding:
Jul 14 21:50:42 cetus RT: $VAR1 = {
'all_matches' = [
'Ticket #1',
undef,
undef,
undef,
Try attached patch. Don't forget to flush mason cache and send us feedback.
On Wed, Jul 15, 2009 at 12:53 AM, Justin Hayesjustin.ha...@orbisuk.com wrote:
Here's the output from that debug you suggested adding:
Jul 14 21:50:42 cetus RT: $VAR1 = {
'all_matches' = [
On Tue, Jul 14, 2009 at 09:53:30PM +0100, Justin Hayes wrote:
Here's the output from that debug you suggested adding:
My colleage suspects you're running into a bug where the other
two MakeClicky extensions are clobbering captures.
You didn't mention having them enabled, so I was testing without
Hello,
I have had some problem getting LDAP to work on my version of RT. I am running
RT version 3.8.2 and the version of RT::Authen::ExternalAuth I installed via
CPAN is 0.08. RT is installed on a CentOS 5.1 OS. I tried using some examples
from a Google search to try and modify
Eric,
I'll work off line with you. I have just finished setting mine up and we are
using the same version of RT (3.8.2).
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
On 7/14/09 2:41 PM, Eric Chatham echat...@broadvox.com wrote:
Hello,
I have had some problem getting LDAP to work on my version of RT. I am
running RT version 3.8.2 and the version of RT::Authen::ExternalAuth I
installed via CPAN is 0.08. RT is installed on a CentOS 5.1 OS. I tried
I've had complaints that RT is slow first thing in the morning. What
appears to be happening is that logrotate reloads apache early in the
morning, and this also causes our RT FastCGI instances to reload. For
some reason, the first request each FastCGI process serves takes a long
time (loading
Has anyone got any other suggestions or clues about my broken RT at a Glance
page?
Tim Gustafson
Baskin School of Engineering
UC Santa Cruz
t...@soe.ucsc.edu
831-459-5354
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community
On Tue, Jul 14, 2009 at 09:46:53AM -0700, Tim Gustafson wrote:
broken attributes table?
The table itself is fine, and it has lots of data in it - 363 rows in all.
How can I tell if there's something wrong with the table data?
Look for an Attribute named HomepageSettings and find out why
Look for an Attribute named HomepageSettings and find
out why it isn't loading
Thanks, I think that's what I'm missing.
I don't have that row in my attributes table. I looked in the initial load
script and it seems that the data gets somehow bae64-encoded in that database.
Can anyone
On Tue, Jul 14, 2009 at 05:09:11PM -0700, Tim Gustafson wrote:
Look for an Attribute named HomepageSettings and find out why it
isn't loading
Thanks, I think that's what I'm missing.
I don't have that row in my attributes table. I looked in the
initial load script and it seems that the
It sounds like you didn't run all the database upgrade
scripts, so I'd start there and figure out what else was
missed.
You know...
When I did the test upgrade from my production box to a dev box, I did all
the schema upgrades, and I even included them in my upgrade notes file.
And I
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