On Mon, 2010-02-22 at 06:39 +, n.chrysandr...@albourne.com wrote:
Hi all,
I need some feedback on this before I push any changes out to our live system.
I need to fix this relatively soon as I have 10-12 tickets created from auto
replies every day.
I would appreciate any thoughts as
Greetings all,
Recently I've noticed a significant slowdown is the correspondence form when
clicking comments or reply.
The spot that takes a while is the bottom portion of the screen that shows who
RT is going to communicate with through scrips.
I don't recall any scrips being added lately,
Dear,
As I'm new to RT I'm trying to setup a system for our needs.
We want a queue for each customer. Tickets are created by email.
So I want to test this with my own gmail address:
I've created a queue called 'Gmail'.
In the General queue I've created a Scrip:
Condition: On Create
Action:
Hi!
Why you don't create gmail -queue email alias?
/etc/aliases
gmail: |/opt/rt3/bin/rt-mailgate --queue 'gmail' --action correspond --url
http://support.company.com/;
so when customer sends email to address gm...@company.com, it goes automaticly
to gmail -queue!
On Monday, 22.
We only want one helpdesk address to send to. Depending on the from
address tickets should go to the appropriate queue.
On Mon, Feb 22, 2010 at 3:40 PM, JJussi rt-us...@jjussi.com wrote:
Hi!
Why you don't create gmail -queue email alias?
/etc/aliases
gmail:
On Mon, Feb 22, 2010 at 03:25:33PM +0100, polloxx wrote:
if ($self-TicketObj-RequestorAddresses =~ /pollo...@gmail\.com/){
$self-TicketObj-SetQueue(Gmail);
return(1);
}
What happens when you check the return values of SetQueue?
You'll get two values, a $value and a $msg if $value is 0,
Hi Lem,
Thanks for the reply.
The headers of the auto reply emails that pass through to RT are as below
-
Received: XXX
Received: YYY
Received: ZZZ
MIME-Version: 1.0
Subject: Re: SOME TITLE
In-Reply-To: 78e4706e7c8637f1c0db00ad40035...@mydomain.com
Date: Wed, 17
Actually here:
http://www.groundtactics.com/wordpress/?page_id=3forumaction=showpostsforum=2thread=8start=0
edschuyler wrote:
Try here:
http://www.groundtactics.com/wordpress/?page_id=3forumaction=doeditpostforum=2thread=8start=0forumpost=16
--
View this message in context:
Hi all,
I want to write a custom condition that checks how many options were
selected in a Select multiple values custom field (this CF applies to
Tickets). Is this possible? Does anyone know how to do this?
Thanks!
Jonathan
--
View this message in context:
As I'm new to RT I'm trying to setup a system for our needs.
We want a queue for each customer. Tickets are created by email.
You may want to rethink this, as it seems like a really bad idea.
It could potentially make the system extremely unwieldy due to the
number of queues, and potential
Hi,
after upgrading from 3.8.4 to 3.8.7 rt3 won't show up,
get this error in the lighttpd error log:
2010-02-23 01:13:43: (mod_fastcgi.c.2618) FastCGI-stderr: Can't call
method interp on an undefined value at
/usr/share/rt3/mason_lighttpd_handler.fcgi line 83.
Can't call method interp on an
I am not near a pc at the moment to check on this again, but I recall when I
had looked at this same issue, I found that where CheckForAutoGenerated was
called from was not always reacting how you'd expect. We ended up
pre-filtering auto gen email in postfix... just had to be careful not to
On 02/17/2010 08:14 AM, Todd Herr wrote:
On 02/17/2010 04:17 AM, Simon Dray wrote:
Todd
You may find that you need to add modify ticket either at user or group level
Thanks, Simon.
I'll give that a whirl and do some more digging to see if I can determine a
pattern to the behavior, which
On Mon, Feb 22, 2010 at 16:30, Jerrad Pierce
jpie...@cambridgeenergyalliance.org wrote:
As I'm new to RT I'm trying to setup a system for our needs.
We want a queue for each customer. Tickets are created by email.
However, if you really want to do this, and assuming you
have a relatively fixed
14 matches
Mail list logo
