Hi Thiery;
You can try the following settings in RT_SiteConfig.pm:
#An array that contains languages supported by RT's internationalization
#interface. Defaults to all *.po lexicons; setting it to Cqw(en ja)
will make
#RT bilingual instead of multilingual, but will save some memory.
Hello List,
I want to implement a feature that allows you on resolving a ticket to choose
if you want to send a resolved-email.
I was looking around and found in the WIKI a howto to use Transaction Custom
Fields, but it has drawbacks:
* you see the fields on every transaction
* for it to work
Newbie here.
I have not changed anything in the RT_Config.pm and RT_SiteConfig.pm
does not remap $MailCommand to anything else.
Suddenly today I see the following message in the syslog:
Mar 25 08:38:28 helpdesk RT: Can't exec sendmailpipe: No such file or
directory at
On Wed, Mar 24, 2010 at 03:36:08PM -0700, Kenneth Crocker wrote:
I've been testing 3.8.7 for about amonth and it seems to work OK for us.
All our 3.6.4 scrips
and templates moved over and work fine. I noticed some new conditions like
OnReject and
Reopen, but I can't see NotifyGroup
On Wed, Mar 24, 2010 at 04:10:50PM -0700, Kenneth Crocker wrote:
Kevin,
As to the date ending up as November 1999, I looked at the TRANSACTION
Table and this is what
I saw:
Without seeing the other transactions, this is just a guess, but that
change is by 1 (RT::System) so I would
Link changed again it seems - Current link:
http://www.groundtactics.com/2010/03/24/rt-3-8-7-vmware-appliance-with-rtfm/
Zach Boettner wrote:
Does anyone have an RT 3.8 WMware appliance I could use?
Thanks,
Zach Boettner
Information Technology
OXFORD Hotel Group
475 NE
Kevin,
Thanks. I'llget to it.
Kenn
LBNL
On Thu, Mar 25, 2010 at 7:18 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Wed, Mar 24, 2010 at 03:36:08PM -0700, Kenneth Crocker wrote:
I've been testing 3.8.7 for about amonth and it seems to work OK for
us. All our 3.6.4 scrips
and
Kevin,
GEZZ! I'm an idiot. I found a scrip that took the date from a CF and
modified it for Due date. Trouble was, I didn't check to see if the date or
CF existed for that transaction. DUH!!
Kenn
LBNL
On Thu, Mar 25, 2010 at 7:20 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Wed, Mar
I got it working by changing sendmailpipe to just sendmail and removing
the -t option on the commands, but I still want to understand why it
quit all of a sudden.
-Brian
From: rt-users-boun...@lists.bestpractical.com
I am currently reading RT Essentials, and am now working on our
company's RT administration. I'm trying to figure out why the owner
isn't getting notified on ticket changes. I have the following scrip:
Description: On Change Notify Owner
Condition: On Transaction The owners would like
Hello all,
from what I can tell, RT does not use the “Errors-To” header for the mail it
generates. Yesterday, a mail bounce problem for a queue watcher caused
thousands of tickets to be auto-created in our installation. There is a huge
dollop of blame for our not filtering out bounce messages
from what I can tell, RT does not use the “Errors-To” header for the mail it
generates. Yesterday, a mail bounce problem for a queue watcher caused
thousands of tickets to be auto-created in our installation. There is a huge
dollop of blame for our not filtering out bounce messages or using
On Thu, Mar 25, 2010 at 1:36 PM, [ ravi ] ravi-li...@g8o.net wrote:
Hello all,
from what I can tell, RT does not use the “Errors-To” header for the mail it
generates. Yesterday, a mail bounce problem for a queue watcher caused
thousands of tickets to be auto-created in our installation.
On Thu, Mar 25, 2010 at 11:55:14AM -0500, Brian Lawson wrote:
I got it working by changing sendmailpipe to just sendmail and removing
the -t option on the
commands, but I still want to understand why it quit all of a sudden.
You don't say what version you're running, but most likely
On Thu, Mar 25, 2010 at 11:58:26AM -0500, Brian Lawson wrote:
I am currently reading RT Essentials, and am now working on our company's
RT administration.
I'm trying to figure out why the owner isn't getting notified on ticket
changes. I have the
following scrip:
If you are the
Kevin,
Yep. That was it. Thanks.
Kenn
LBNL
On Thu, Mar 25, 2010 at 9:23 AM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Kevin,
GEZZ! I'm an idiot. I found a scrip that took the date from a CF and
modified it for Due date. Trouble was, I didn't check to see if the date or
CF existed for that
After upgrading to 3.8.2 we've started getting empty comments if a user
clicks 'comment' or 'reply' but does not actually update the ticket.
This question was asked and answered back in 2005, but the answer just links
to a faq which has obviously been updated since and doesn't contain any
We ran upgrade-mysql-schema.pl which ran cleanly without errors after a bit
of kajiggerring from one of our admins - we did the upgrade a while back, so
details are foggy but I think there were issues with the character encoding
on the Attachments table...
All of our tables are currently innodb
Thanks.
I tried the Set(@LexiconLanguages, qw(fr)); suggestion but this
only disables the current en.po file somehow. For example, 'Homepage'
is no longer translated to 'Home'. And the fr language is still not
used...
Thierry
On Thu, Mar 25, 2010 at 4:34 AM, Raed El-Hames r...@vialtus.com
Hi,
I have written a Perl script run by cron that sends out emails
based on ticket states, e.g.:
1. ticket is due in = 48h and I haven't notified the owner
2. ticket is new/open but has no activity in the past week
3. ticket is stalled and its Starts date has lapsed
Currently it uses
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