Re: [rt-users] Where is HTML code for Create.html?

On Thu, 12 Aug 2010 15:41:33 -0500 Max McGrath mmcgr...@carthage.edu wrote: Hi all - Looking to try something on my system -- let me explain. We have a knowledge base (purchased from Interspire) that have tons and tons of articles in to help our users answer their own questions. This

Re: [rt-users] Where is HTML code for Create.html?

Hi Max The html is held in several areas You will need to copy /opt/rt3/share/html/Elements/header to /opt/rt3/local/html/Elements/ for the header section and /opt/rt3/share/html/Ticket/Create.html to /opt/rt3/local/html/Ticket for the body. Hi Max Just to add, the Header file is used

[rt-users] Using the Timeline Extension to help in scheduling tickets

Hi If anyone is interested I have added a page to the RT wiki which describes how I to use the timeline module to display the Start and Due date of tickets in constructing the ticket timeline. This makes it a useful tool in helping to schedule your workload in rt a somewhat similar view to what a

Re: [rt-users] Using the Timeline Extension to help in scheduling tickets

Looks nice, but why not using the perfect RT-Extension-JSGantt ? from github 2010/8/13 john habermann john.haber...@gmail.com Hi If anyone is interested I have added a page to the RT wiki which describes how I to use the timeline module to display the Start and Due date of tickets in

Re: [rt-users] Using the Timeline Extension to help in scheduling tickets

Because I didn't know about it :) Thanks very much for letting us know about this Torsten when I had been searching for Gantt charts and RT the only mention I had found had been to do with the timeline extension. On Fri, Aug 13, 2010 at 6:38 PM, Torsten Brumm torsten.br...@googlemail.com wrote:

Re: [rt-users] Where is HTML code for Create.html?

Thanks Garry - I was able to find everything I asked for! New question: How/where would I fit: textarea name=Message id=Message class=Field300 rows=8 onkeyup=ARS(this.id);/textarea div id=SearchResults/div into the actual RT code: tr td colspan=6 |/lDescribe the issue below/:br / %

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

Hi all Does anybody know how to turn off the automatic redirection that takes you to the mobile skin? I'd rather users just bookmarked the /m directory on their phones. regards Garry RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of

Re: [rt-users] Where is HTML code for Create.html?

Something like this would be great for V4. Search RTFM and send responses. Or at least a plugin? From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Max McGrath Sent: Friday, August 13, 2010 8:40 AM To: G.Booth Cc:

[rt-users] Public and Private fields on a ticket

Hello, I have a question, it's possible to hidde a part of a ticket, and anoter part stay public. Example: have this tikets on myQueue, and have 2 groups, the Public and the Admin, this Queue allow public to give a feed-back, or submit an ideea. All members in Public and Admin can make a

[rt-users] Outbound mail striped

Hi, Suddenly in the last few days we seem to be unable to send mail out of our RT as far as we know nothing has changed. If you look within RT than it says it has sent mail and lists al the addresses correctly however, if you watch the system log it then strips all the mail addresses and instead

Re: [rt-users] Where is HTML code for Create.html?

Hi Max you'll have to bear with me, as Im not familiar with the ARS program so Im trying to visualize what you're trying to do in my head :-[ I assume you just want the textarea to appear on the Create.html page below the message box. Two ways spring to ming from the code snippet you sent

[rt-users] Custom Field Privileges question

To list, Is there a way to add Roles to the list of groups that can have privileges to see/modify a Custom Field? I have a Custom Field I want to be seen and modified ONLY by the ticket Owner. Any ideas? Is that a possible future enhancement? Kenn LBNL RT Training in Washington DC, USA on Oct

[rt-users] HTML Cut/Paste Comments within RT

I emailed th elist a few weeks ago about this from an email issue and we made the suggested adjustments (Thank You!!) We still have an issue when customers cut and paste from a web page into the comment area of RT. It goes in fine but when you go to review it later it is too large to display

Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9

Works like a champ for our blackberries. Thanks for this. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse Vincent Sent: Thursday, August 05, 2010 5:09 PM To: rt-annou...@lists.bestpractical.com

[rt-users] Linked fields

Is there a way to linkcustom fields? So, I trying to link custom field data, so that custom fields like Account #, Customer Equip, Phone #, that exist in a service ticket and in the user information, will populate each other, ie in creating a service ticket for a /new custome/r, the linked