On Tue, Oct 5, 2010 at 8:48 AM, Bruce Ferrell bferr...@baywinds.org wrote:
This is too weird.
At first I thought it was a bad upgrade from 3.6.3 but I installed again on
a blank system and Apache didn't seem to start so I tried httpd2-prefork -X
to see what Apache was doing. nothing is
Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnar...@seniorbridge.com
SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com
SeniorBridge Statement of
Running 3.8.6
By default for all users, I need to include tickets with a status of stalled
(as well as open and new) so they show up under 10 highest priority
tickets
I own and Tools/My Day sections. Will someone let me know what files to
create/modify to make this possible?
Thanks.
On Tue, Oct 05, 2010 at 06:35:27AM -0700, Shannon Adams wrote:
I want my users to be able to assign tickets to themselves (or take
tickets).
However, I do not want to allow users to change the status of a ticket unless
it
is assigned to them. Is there a way/scrip to do this?
Only
On Tue, Oct 05, 2010 at 06:32:47AM -0700, Shannon Adams wrote:
Running 3.8.6
By default for all users, I need to include tickets with a status of
stalled
(as well as open and new) so they show up under 10 highest priority
tickets
I own and Tools/My Day sections. Will someone let me
On Tue, Oct 05, 2010 at 08:42:22AM -0400, Chris Hall wrote:
Ok, in a nutshell.. I'd like to add some extra options to the main menu,
where Home and
Tickets and Tools, etc.. exist.. maybe at the bottom. But I'd like to make
them only appear
based off of permissions. Ex: if you're in
We want to show (in view *and* edit modes) some custom fields only
if SomeCustomField is set to Yes
Any tips where to start digging?
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
We receive most of our RT tickets via email. Is there a way to enforce
mandatory subjects on tickets opened via email?
thanks much, vm
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
I downloaded the extension from
http://search.cpan.org/dist/RT-Extension-MandatorySubject/ and followed
http://cpansearch.perl.org/src/ELACOUR/RT-Extension-MandatorySubject-0.03/README
step
by step;
This RT Extension should enforce users to fill the subject when creating a
ticket via the web
On Tue, 5 Oct 2010 12:59:10 -0400
testwreq wreq testw...@gmail.com wrote:
We receive most of our RT tickets via email. Is there a way to
enforce mandatory subjects on tickets opened via email?
Check this thread [1] as at some point it moves to discussing this very
problem.
1.
Depends what you mean by mandatory.
If you mean a default, if the inbound email doesn't have a subject, should be
possible to have a create scrip that sets the ticket's title, if it doesn't
have one.
Something like a scrip with the on create condition, then something like the
following in the
I meant don't create a ticket, if there's no subject. I'd like bounce the
request back to sender asking to create it again with some subject.
On Tue, Oct 5, 2010 at 1:11 PM, Steve Anderson
steve.ander...@bipsolutions.com wrote:
Depends what you mean by mandatory.
If you mean a default, if
As with the thread mentioned by Konstantin, a lot of it will depend on how you
bring the email into RT.
If I were doing it, with the way I have RT set up, I'd just adjust the Exim
filter I'm using to check for a blank subject, and send a bounce email on that.
But I'm doing a bundle of
We are using mail alias with sendmail.
On Tue, Oct 5, 2010 at 1:21 PM, Steve Anderson
steve.ander...@bipsolutions.com wrote:
As with the thread mentioned by Konstantin, a lot of it will depend on how
you bring the email into RT.
If I were doing it, with the way I have RT set up, I'd just
If you're using RT 3.8.8, open up lib/RT/Interface/Email.pm
(/opt/rt3/lib/RT/Interface/Email.pm on my machine)
At around line 1347, you'll find:
my $Subject = $head-get('Subject') || '';
chomp $Subject;
if you add:
if ($Subject eq '')
{
MailError(
Subject = RT Bounce:
Or saving the changed file in local/lib/RT/Interface/Email.pm instead. That
way you don't lose the changes at the next upgrade.
--
Mathieu Longtin
1-514-803-8977
On Tue, Oct 5, 2010 at 1:21 PM, Steve Anderson
steve.ander...@bipsolutions.com wrote:
As with the thread mentioned by Konstantin,
I am unsure where to look to change the connect string from my current database
to the new oracle database. Any suggestions?
-Jeff
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Lee, Jeffrey
Sent: Monday, October 04, 2010 4:53 PM
YOU ALL ARE THE BEST!!!
I have RT 3.8.4; But hacking as suggested by Steve worked. I will be trying
replacing the changes to local/lib/RT/Interface/Email.pm
Thanks a million,
vm
On Tue, Oct 5, 2010 at 2:57 PM, Mathieu Longtin math...@closetwork.orgwrote:
Or saving the changed file in
I am unsure where to look to change the connect string from my current database
to the new oracle database. Any suggestions? I am using RT3.8.8
-Jeff
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
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