Pierre:
my $queues = new RT::Queues(RT::SystemUser);
is fine but you need to limit
Just add
$queues-UnLimit;
my $queues = new RT::Queues(RT::SystemUser);
$queues-UnLimit;
foreach my $queue ($queues-Next) {
}
By the way , a comment on your next bit, I am just curious why you build a hash
,
Hello everyone,
I would like to ask you how I can create two tickets from one mail.
The reason is that we often receive copyright infringment notices and
then follow this workflow:
- autoreply to complainant that we have taken care of it
- contact the administrator that is responsible for the
One option is to use a scrip tied to the creation of a ticket.
We've got a workflow on our advert management queue, which creates a child
ticket to remove an advert. It checks for Set-Removal: followed by a unix
timestamp, and if it exist, a child ticket is created. There's a snippet of the
Dne 20.1.2011 16:00, Steve Anderson napsal(a):
One option is to use a scrip tied to the creation of a ticket.
We've got a workflow on our advert management queue, which creates a child
ticket to remove an advert. It checks for Set-Removal: followed by a unix
timestamp, and if it exist, a
First, thanks to RT, and thanks to the contributor to the JSGantt extension. It
has impressed management and it is going to give them more than they expected,
in terms of seeing what is going on, what has been going on, and estimating
what is going to be happening, and how soon.
I need to
Thank you Sir, I will give it a try. I was under the impression that this
is for users with the need to access RT, since this external just needs to
be able to send an email to RT and get a ticket create.
I will give a shot and see if it does the trick. I will let you know how it
tuns out.
We usually setup our RT mail server to accept emails only from domain/user that
are allowed to.
In exim, we have an acl looking like this :
drop
!senders = ·*@mydomain.com:my_allowed_u...@hisdomain.com
On Thu, 20 Jan 2011 08:49:50 -0800
Alberto Vazquez wrote:
Thank you Sir, I will
Cool, quick question. Which file do I need to modify?
Thanks,
Alberto
On Thu, Jan 20, 2011 at 8:54 AM, Nicolas GUIOT nicolas.gu...@risc-group.com
wrote:
We usually setup our RT mail server to accept emails only from domain/user
that are allowed to.
In exim, we have an acl looking like this
On Thu, Jan 20, 2011 at 08:49:50AM -0800, Alberto Vazquez wrote:
Thank you Sir, I will give it a try. I was under the impression that this
is for users with
the need to access RT, since this external just needs to be able to send
an email to RT and
get a ticket create.
Anyone who
Hi
Does anyone have thoughts on this warning message in the httpd logs
Kind regards
Naresh
--
-Original Message-
From: Naresh Maharaj nar...@hewittandmay.com
Sender: rt-users-boun...@lists.bestpractical.com
Date: Wed, 19 Jan 2011 22:59:16
To:
I'd still be interested in using this if there was an easy way to deal with
this. I ended up creating a custom scrip and template in the __Approvals
queue. I've added the line below to the template and it now allows people to
just click on the link to send a pre-formatted email.
Did you try just {$Ticket-id}? Works for me.
tr
tdspan style=COLOR: #607480strongRequest {$Ticket-id}
was been created on {$Transaction-CreatedAsString}/strong/td/tr
tr
--- On Thu, 1/20/11, Jennifer Koermer jkoer...@prg.com wrote:
From: Jennifer Koermer jkoer...@prg.com
Hardware:
CPU: Intel(R) Pentium(R) 4 CPU 2.80GHz (2806.37-MHz 686-class CPU)
real memory = 2146631680 (2047 MB)
Load:
CPU: 2.2% user, 0.0% nice, 1.1% system, 0.0% interrupt, 96.6% idle
Mem: 162M Active, 1461M Inact, 178M Wired, 96M Cache, 112M Buf, 99M Free
Did you perhaps mean to send this to the RRDtool mailinglist?
On Thu, Jan 20, 2011 at 02:20:46PM -0500, elsif wrote:
Hardware:
CPU: Intel(R) Pentium(R) 4 CPU 2.80GHz (2806.37-MHz 686-class CPU)
real memory = 2146631680 (2047 MB)
Load:
CPU: 2.2% user, 0.0% nice, 1.1%
I just tried that, still didn't work. I was able to include it into the
AdminCCTransaction template and it works. But it just doesn't seem to work for
me when I tried it as part of a template to create a child ticket. I've gotten
around it by modifying the template that is used in the scrip
On Thu, Jan 20, 2011 at 07:50:05PM +, Jennifer Koermer wrote:
I just tried that, still didn't work. I was able to include it into the
AdminCCTransaction
template and it works. But it just doesn't seem to work for me when I
tried it as part of a
template to create a child
Hi and thanks in advance.
I just installed request-tracker3.6 in a debian lenny server.
It works perfect but today suddenly stopped to send email to users when a new
ticket is created. Even, when we make a reply to requestor, the email is not
sent.
In the history of the ticket when its
Hi folks, I've hit another snag. Any help would be appreciated.
RT 3.8.7.
PROBLEM
===
After submission of Modify.html (editing Basics) where I changed
2 things
FROM
Status: stalled
Classification: Non-Compliance
TO
Status: resolved
This worked, but I had to check the Allow access to RT option, otherwise
it would not work.
Thanks,
Alberto
On Thu, Jan 20, 2011 at 9:00 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Thu, Jan 20, 2011 at 08:49:50AM -0800, Alberto Vazquez wrote:
Thank you Sir, I will give it a try.
On Thu, Jan 20, 2011 at 04:48:15PM -0800, Alberto Vazquez wrote:
This worked, but I had to check the Allow access to RT option, otherwise
it would not work.
Yes, otherwise you would disable the user, but they cannot log in without a
password.
-kevin
On Thu, Jan 20, 2011 at 9:00 AM,
Hi,
You start debugging with logs. However, you better start with
upgrading your RT instance to 3.8.8 at least.
On Fri, Jan 21, 2011 at 2:09 AM, Jose Diaz xt4...@yahoo.com wrote:
Hi and thanks in advance.
I just installed request-tracker3.6 in a debian lenny server.
It works perfect but
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