Hi Ken,
Same here too, it would be greate if I could have a copy too.
Torben Nehmer
---
Torben Nehmer
Diplom Informatiker (FH)
Business System Developer
CANCOM Deutschland GmbH
Messerschmittstr. 20
89343 Scheppach
Germany
Tel.: +49 8225 - 996-1118
Fax: +49 8225 - 996-41118
Perhaps a link via a file hosting site - that way we all can grab a copy?
--
Sent using BlackBerry
From: Nehmer Torben [mailto:torben.neh...@cancom.de]
Sent: Tuesday, April 19, 2011 11:53 PM
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Subject:
Hello Kenn,
i'm also intersted in having a copy of both documents.
As i've started a similar document as a baseline for instruction to new
technicians, i'm considering translating the baseline paragraphs to
french.
It may be usefull for other french RT user's.
Raphaël
Kenneth Crocker
Hi,
Read about HTML templates in docs/. Don't attach image, but put link
to the image. Recently this topic was discussed on the list.
On Tue, Apr 19, 2011 at 12:50 AM, Brahim Sakka brahim.sa...@gmail.com wrote:
Hello everyone,
Is it possible to add an image in RT's email templates (Autoreply,
Rana Tanveer , on 2011-04-20 00:48 +0500, wrote :
Hi Ruslan Zakirov.
I did check today,
there were text as well as attachments, and mail received to RT previlleged
users as it is(text with attachments), but to non previleged users, text is
stripped and only attachments are sent by RT (This
Hi Ken,
I would appreciate if you can send one to me too.
Thanks
Naweed
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Rocel M.
Lacida
Sent: Tuesday, April 19, 2011 10:28 PM
To: Kenneth
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RT-Users mailing list
RT-Users@lists.bestpractical.com
http
The Set(@Plugins line was the problem... I had a spelling mistake.
Now I'm seeing a different error
[Wed Apr 20 08:20:25 2011] [error] Can't call method require without a
package or object reference at /opt/rt3/bin/../lib/RT.pm line
670.\nCompilation failed in require at (eval 2) line 1.\n
[Wed
Ok, this is bizarre.
Our IT group uses RT for problem tracking. There are only 4 accounts
(kept in RT), one for each of the 3 real people and one called root
(for admin functions of RT itself). We've been using RT 3.8.8 since
November - the problem I will describe just began happening this
On 04/20/2011 10:20 AM, Chris Barnes wrote:
Ok, this is bizarre.
[snip]
Problem:
User2 locks his computer and goes to lunch. When he gets back from
lunch, his RT session is somehow magically logged in as ME.
Huh? How could that happen?
It gets even more bizarre - if he logs out of RT on
Me to :-)
On 20.4.2011 . 17:56 ., Benjamin Proudman wrote:
Kenn,
It'd be awesome if I could get a copy as well. Thanks!
Benjamin
--
On Wed, Apr 20, 2011 at 10:42:31AM -0400, Adam Allred wrote:
Is there documentation somewhere that says this? I couldn't find any
on the RT website or the wikia entry for the extension pointing out
this change.
I updated the README that accompanies the extension
Since upgrading to 3.8.10 from 3.8.9, rt-shredder returns:
Couldn't find plugin 'Tickets'
Plugins list:
Objects
Users
Attachments
Summary
Tickets
SQLDump
Also, it appears that some local hacks we've installed under
rt-root/local (User_Overlay and
On Wed, Apr 20, 2011 at 08:45:44AM -0400, Mike Johnson wrote:
The Set(@Plugins line was the problem... I had a spelling mistake.
Now I'm seeing a different error
[Wed Apr 20 08:20:25 2011] [error] Can't call method require without a
package or object reference at /opt/rt3/bin/../lib/RT.pm
On Mon, Apr 18, 2011 at 02:13:59PM +0100, Houcem HACHICHA wrote:
Hello all,
I'm trying to display a ticket creation time on an RT email template. I
used the following:
{$Transaction-CreatedAsString}
And I got the following in the email: Mon Apr 18 13:06:23 2011 ; which is
On Tue, Apr 19, 2011 at 12:19:28PM +0100, Giuseppe Sollazzo wrote:
thanks for the advise - I'll try this one although I'm wondering if
it's stable enough?
I'm not sure why it would be unstable?
Thomas, oops, something must have gone wrong in the copypaste.
Thanks,
Giuseppe
On 15/04/11
On 20/04/11 16:56, Kevin Falcone wrote:
On Tue, Apr 19, 2011 at 12:19:28PM +0100, Giuseppe Sollazzo wrote:
thanks for the advise - I'll try this one although I'm wondering if
it's stable enough?
I'm not sure why it would be unstable?
Release number 0.05 is generally not a hint of extreme
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Joe Vermeulen
Lakehead University Desktop Support
Technology Services Centre
Phone: 807-346-7778
Site
On Wed, Apr 20, 2011 at 10:30:35AM -0500, Karl Boyken wrote:
Since upgrading to 3.8.10 from 3.8.9, rt-shredder returns:
what command are you running to generate that?
Couldn't find plugin 'Tickets'
Plugins list:
Objects
Users
Attachments
Summary
Tickets
On Wed, Apr 20, 2011 at 05:01:16PM +0100, Giuseppe Sollazzo wrote:
On 20/04/11 16:56, Kevin Falcone wrote:
On Tue, Apr 19, 2011 at 12:19:28PM +0100, Giuseppe Sollazzo wrote:
thanks for the advise - I'll try this one although I'm wondering if
it's stable enough?
I'm not sure why it would be
That's good to know.
Thanks,
Giuseppe
On 20/04/11 17:11, Kevin Falcone wrote:
There are plenty of RT extensions that are stable with lower version
numbers than .05
-kevin
--
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information
Hi Ruslan
Thanks for the explanation but I don't think I know where to take from here.
First I am confused by the fact that you talking of destroyed tickets
but it seemed to me that my problem was disappearing transactions.
Anyway I don't destroy anything knowingly, tickets or transactions inmy
I have searched for some threads on this question, but most date back
quite a while:
http://lists.fsck.com/pipermail/rt-users/2003-September/017079.html
http://lists.fsck.com/pipermail/rt-users/2003-June/014639.html
http://www.gossamer-threads.com/lists/rt/users/94253
There's no need for elaborate schemes. Timezone, along with language, is
on the user About Me page.
Thomas
Original Message
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas
Sibley Sent: Wednesday, April 20, 2011 10:44 AM To:
rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone
user preference available?
Hi Kenn,
Can I have a copy too?
Thanks.
--
Luciano Silva
luci...@cpd.ufrgs.br
-Original Message-
From: Kenneth Crocker kfcroc...@lbl.gov
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Users Handbook
Date: Tue, 19 Apr 2011 14:09:56 -0700
Jason, Miachael, Yan, Kevin,
Ok bare with the long email!
Yes, I have a literal ... It's quite amazing how far you can get with an RT
setup based on wiki pages and rt-users listserv history without actually
knowing ANY Perl what so ever :D I have ExternalAuth and RT-FM setup as
other plugins... and all I did with those was
On Wed, Apr 20, 2011 at 02:50:41PM -0400, Mike Johnson wrote:
Now with that knowledge, I understand my config line should read
Set(@Plugins,qw(
RT::Authen::ExternalAuth
RT:Extension::ExtractCustomFieldValues
));
That looks correct
What I don't understand now is how
Original Message
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Eli
Guzman Sent: Wednesday, April 20, 2011 10:48 AM To: Thomas Sibley;
rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone
user preference
Kenn
Make me a me three for the Handbook as well. Thanks !
Susie
Original Message
From: Kenneth Crocker kfcroc...@lbl.gov
mailto:kenneth%20crocker%20%3ckfcroc...@lbl.gov%3e To:
rt-users@lists.bestpractical.com Subject: Re: [rt-users] Users Handbook
Date: Tue, 19 Apr 2011 14:09:56 -0700
Jason, Miachael, Yan, Kevin, Raed, Tyler Drew,
I will
Ah... that opens my eyes a bit more...
How do I tell get /opt/rt3/local/plugins/ExtractCustomFieldValues in
@INC?
how did it end up there, that isn't the directory structure for RT
plugins.
I put it there trying to mimic how ExternalAuth worked. I've backed it out
now and used the
On Wed, Apr 20, 2011 at 01:25:41PM -0600, Eli Guzman wrote:
There's no need for elaborate schemes. Timezone, along with
language, is on the user About Me page.
Thomas
Hey Thomas,
Thanks a bunch, somehow I missed that ;).
Eli
Not sure how common this issue is, but I have
On Wed, Apr 20, 2011 at 03:51:57PM -0400, Mike Johnson wrote:
Ah... that opens my eyes a bit more...
How do I tell get /opt/rt3/local/plugins/ExtractCustomFieldValues in
@INC?
how did it end up there, that isn't the directory structure for RT
plugins.
I put it
Original Message
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone Sent: Wednesday, April 20, 2011 2:01 PM To:
rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone
user preference available?
On
We are running RT 3.8.10. ExternalAuth is installed as you mentioned below.
The version I got was from
http://requesttracker.wikia.com/wiki/ExtractCustomFieldValues
The link behind newest version always here
It extracted to version 1.06 :( no wonder I'm having issues.
I have downloaded and
On Wed, Apr 20, 2011 at 02:14:29PM -0600, Eli Guzman wrote:
http://min.us/mDnN4uxnfqIBg#1
You've neglected to say:
What you set it to in About Me.
What time you expect to see.
I see something roughly 2 hours behind the current time, so assume it
is showing in Mountain time
Original Message
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone Sent: Wednesday, April 20, 2011 2:44 PM To:
rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone
user preference available?
On
I noticed that SeeCustomField and ModifyCustomField show up when
editing group rights for a specific queue, and also when editing
global RTFM class group rights.
My understanding is that the ability to see a custom field is a
combination of having SeeCustomField on the custom field itself, and
Hello,
Do you use mod_perl? Try SetHandler modperl instead of SetHandler
perl-script in apache's config. Don't forget to stop/start the
server.
On Thu, Apr 21, 2011 at 12:14 AM, Eli Guzman eguz...@cvimellesgriot.com wrote:
Original Message
From: rt-users-boun...@lists.bestpractical.com
Original Message
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On
Behalf Of Ruslan Zakirov Sent: Wednesday, April 20, 2011 7:43 PM
To: Eli Guzman
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Is a time zone user preference available?
Hello,
Do you use
Kenneth Crocker wrote:
You can do it by looking at the DataBase. Try some SQL that looks something
like this:
select *
from ATTRIBUTES
where Name = 'SavedSearch'
and ObjectType = 'RT::Group';
Then find the one that matches your saved search and the ObjectId will be
the same as the
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