>Your "__maps__" is missing one of its two leading underscores, but I
>presume that to be a copy-and-paste mistake. The actual problem is your
>quoting. You want:
>
__maps__ => {
'swdev -> default' => {
'Created' => 'new',
'InDevelopment' => 'open',
'Completed'
On Thu, 2011-07-21 at 19:20 -0600, Ian Roy wrote:
> I’ve attempted to configure the status mapping in RT_SiteConfig.pm,
> but I must be missing something. Could someone confirm that I’ve got
> the formatting proper? Also, do I need to place this in each
> corresponding lifecycle, or just once in t
Hi,
I'm trying to allow ticket transfers between two queues that have modified
lifecycles and I'm running into a snag: "There is no mapping for statuses
between these queues. Contact your system administrator."
I've attempted to configure the status mapping in RT_SiteConfig.pm, but I must
be m
On Thu, 2011-07-21 at 14:05 -0700, Randy Schwager wrote:
> My new installation of RT (4.0.1) causes mod_perl to throw fatal
> errors when trying to restart apache.
This points to an error in your RT configuration (not your Apache
configuration, which is what you provided). Please show us your
RT
Dear Users,
My new installation of RT (4.0.1) causes mod_perl to throw fatal errors when
trying to restart apache.
I use Apache 2.2.11 with mod_perl 2.0.4.
Perl is at version 5.10.10, MySQL at 5.0.83, and I'm running Fedora 10.
I compiled RT from source, downloaded from the bestpractical main
On Thu, Jul 21, 2011 at 08:06:53PM +, Raghavendra Lal Kalyankar wrote:
>
> Hi Nick/All
>
> I have uncommented both filters and d_filters. Now, the configuration looks
> like below:
>
> # The filter to use to match RT-Users
> 'filter'
Hi Nick/All
I have uncommented both filters and d_filters. Now, the configuration looks
like below:
# The filter to use to match RT-Users
'filter'
=> '(sAMAccountName=%u)',
On Thu, 21 Jul 2011 18:08 +, "Raghavendra Lal Kalyankar"
wrote:
> Team
>
> I am trying to get authentication happen between Microsoft Active
> Directory and RT using RT::Authen::ExternalAuth. I have successfully
> installed it and as per the README, I have configured the attached values
> in
Team
I am trying to get authentication happen between Microsoft Active Directory and
RT using RT::Authen::ExternalAuth. I have successfully installed it and as per
the README, I have configured the attached values in /etc/RT_SiteConfig.pm.
Now, I am getting the below error while authenticating
> Is it any link that logs you off, or in particular those two?
> I also note that you say that you're using SSL certs but falling back
> to internal auth. Are the SSL certs ever working? If not, it's
> entirely possible that RT is clearing your cooking on every page
I typically clean as I cook t
On Thu, Jul 21, 2011 at 08:56:09AM -0700, nanastasiou wrote:
>
> Actually even on port 8080 I get permission errors.
> At the moment I am running both rt+apache under the root account. Am I meant
> to create a seperate user account to run them on?
Apache by default starts as root but drops privil
Actually even on port 8080 I get permission errors.
At the moment I am running both rt+apache under the root account. Am I meant
to create a seperate user account to run them on?
Kevin Falcone-2 wrote:
>
> On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote:
>>
>> Ok, Just noticed t
On Thursday, July 21, 2011, Thomas Sibley wrote:
> On 07/21/2011 08:30 AM, Ryan Frantz wrote:
> > Alternatively, on the at-a-glance page, you could edit the '10 highest
> > priority tickets I own' section to include the 'UpdateStatus' column.
> > That will show a status of "New" when a new comment
On Thu, Jul 21, 2011 at 10:10:31AM +0200, Adrian Stel wrote:
> Hi Kevin,
>
> link after log in:
> https://rt.ige.psnc.pl/rt/
>
> link after log off depends on where I click:
> https://rt.ige.psnc.pl/rt/Search/Build.html
> https://rt.ige.psnc.pl/rt/Prefs/Other.html
Is it any link that logs you of
Gerrard Leach xx...@gmail.com
to r...@domain.com
dateThu, Jul 14, 2011 at 2:46 PM
subject Checking routing
mailed-by gmail.com
hide details Jul 14 (7 days ago)
This is a test ticket.
Just validating the routing of emails.
Gerrard
-Original Message-
From:
Are you quoting the literal body of your email there, or have you
quoted the subject and then the body.
It would be better to see something in standard internet email format
with headers and the body so I'm clear what you're feeding in.
-kevin
On Thu, Jul 21, 2011 at 10:25:22AM -0400, Gerrard Le
Content is
Subject: Check Routing
Body:
This is a test ticket
Just validating the routing of emails.
I will review the readme for this feature of RT to fully understand it.
Thanks again
Gerrard
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@
On Thu, Jul 21, 2011 at 11:16:41AM +0200, omaisz-takács dániel wrote:
>Update: I managed to find out that in my /local/html something got stuck
> in there.. after
>renameing i now have to no gui, but no menu at all...
Your next step is looking at the source for the css and js urls and
see
On Wed, Jul 20, 2011 at 11:02:59PM +, Jennings, Barbara wrote:
>We are not able to search for none text attachments in RT. Further, we
> indexed the RT database
>with google and the attachments do not open. Is there a config that we are
> missing or does RT
>not handle native form
On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote:
>
> Ok, Just noticed that if i use port 8080 none of those error messages come
> up. Is this the port I am meant to use with RT ?
RT runs on the port you configure it to use. As pointed out later in
the thread, your error comes because
Hello All
from my point of view
Actually we use rt 3.8 in prod environment and the new rt 4.0 in labor
environment
the 3.8 speeds up like an local installed program ...very fast
the 4.0.0 is not so fast as 3.8 but it is acceptable
Neverthless i would like to know why is it that so
On 07/21/2011 08:30 AM, Ryan Frantz wrote:
> Alternatively, on the at-a-glance page, you could edit the '10 highest
> priority tickets I own' section to include the 'UpdateStatus' column. That
> will show a status of "New" when a new comment/reply came in that isn't from
> you.
Yep, I always f
- Original Message -
> From: "Thomas Sibley"
> To: rt-users@lists.bestpractical.com
> Sent: Wednesday, July 20, 2011 9:28:54 PM
> Subject: Re: [rt-users] see new replies on home / dashboard
> On 07/20/2011 07:47 PM, Simon Walter wrote:
> > One thing I need is to be able to see clearly on
On 2011-07-21 13:02, nanastasiou wrote:
[...]
But when I go into certain areas like Settings->Options I get an error page:
Couldn't create object file
/opt/rt4/var/mason_data/obj/3452818388/standard/Prefs/Other.html.obj:
Permission denied
Check the permissions of /opt/rt4/var/mason_data
chmod i
Ok, Just noticed that if i use port 8080 none of those error messages come
up. Is this the port I am meant to use with RT ?
nanastasiou wrote:
>
> Thank you John. I deleted my RT_SiteConfig.pm and then used the
> web_installer which generated the config file again. The page is now
> displayed
Thank you John. I deleted my RT_SiteConfig.pm and then used the web_installer
which generated the config file again. The page is now displayed properly
and i am able to login.
But when I go into certain areas like Settings->Options I get an error page:
Couldn't create object file
/opt/rt4/var/m
Update: I managed to find out that in my /local/html something got stuck in
there.. after renameing i now have to no gui, but no menu at all...
picture:
http://tinypic.com/r/a4o3eq/7
All help is welcome...
Thanks,
Daniel
2011 Training: http://bestpractical.com/services/training.
Hi all!
Please help me:
i upgraded our test rig to 4.0.1 from 3.8.7, the GUI looks as on the
attached pic:
(menu is not working,etc).
Also my config looks like the old config (template config missing, old
rights setting system, etc.)
What had i missed?
Thank you all,
Regards,
Daniel.
Hi,
I forgot added configuration info:
RT_SiteConfig.pm
# tells RT to use the REMOTE_USER provided by the web server
Set($WebExternalAuth , 1);
# tells RT to display its normal login screen if REMOTE_USER fails
Set($WebFallbackToInternalAuth , 1);
# tells RT to create users automatically if
Hi Kevin,
link after log in:
https://rt.ige.psnc.pl/rt/
link after log off depends on where I click:
https://rt.ige.psnc.pl/rt/Search/Build.html
https://rt.ige.psnc.pl/rt/Prefs/Other.html
this is log:
[Thu Jul 21 08:06:28 2011] [info]: Successful login for adisan from
150.254.149.220
(/usr/share
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