Hello Sirs!
I've got some trouble with sending Emails out of my rt4 installation.
It's installed on the latest ubuntu version, everything works quite well,
except of sending emails.
I collect my emails with fetchmail.
Emails sending is done with postfix and mailx, if i type mailx -s asdf
Hello,
I'm using RT 4.0.1.
I get the following error messages in my Apache error_log while trying to start
RT via Browser :
[error] [client 192.20.8.83] Error while loading /opt/rt3/sbin/rt-server:
Attempt to reload RT/CurrentUser.pm aborted.\nCompilation failed in require at
Have you installed rt4 on top of rt3?
Regards, Ruslan. From phone.
08.08.2011 15:18 пользователь Ich Wersonst vibeinject...@yahoo.com
написал:
Hello,
I'm using RT 4.0.1.
I get the following error messages in my Apache error_log while trying to
start RT via Browser :
[error] [client
No, it's a complete new installation.
I just accidentally used rt3 as folder name during installation in the
configure file.
--- Ruslan Zakirov r...@bestpractical.com schrieb am Mo, 8.8.2011:
Von: Ruslan Zakirov r...@bestpractical.com
Betreff: Re: [rt-users] Error message
An: Ich Wersonst
By default RT4 installs into /opt/rt4/, in errors you have /opt/rt3. You
probably misconfigured server.
On Mon, Aug 8, 2011 at 4:40 PM, Ich Wersonst vibeinject...@yahoo.comwrote:
No, it's a complete new installation.
I just accidentally used rt3 as folder name during installation in the
Please keep messages on the list so people can find resolutions later.
On 08/07/2011 05:55 AM, Charlie Garrison wrote:
Thanks for looking at the problem. I've continued my troubleshooting,
and today I found the culprit. There was a scrip which was spinning
(while loop). I disabled that and
On Fri, Aug 05, 2011 at 03:18:54PM -0700, Kenneth Crocker wrote:
To all,
I have a Custom Field with the type=Upload multiple images. I want to put
in an attachment
(gif or jpeg) from an email.
The scrip I have written uses this to get the pic:
my $trans =
I am not sure but you might be looking for ColumnMap
Gerard
On 2011-08-05 17:43, Scott Benson wrote:
No update on this?
--
Scott Benson
A1 Networks
(707)570-2021 x203
On 8/2/11 2:13 PM, Scott Benson wrote:
Is it possible to get custom information inside the Query Builder?
We are trying to
Kevin,
I don't understand the term limitdown, but I'll try to create a loop. Am I
correct with the code
Attachments-First-ContentType(Value = 'image/gif') and should that be
the main condition in the loop (got an example)?
Thanks.
Kenn
LBNL
On Mon, Aug 8, 2011 at 7:43 AM, Kevin Falcone
On Mon, Aug 08, 2011 at 09:23:03AM -0700, Kenneth Crocker wrote:
I don't understand the term limitdown, but I'll try to create a loop. Am
I correct with the
code
Attachments-First-ContentType(Value = 'image/gif') and should that be
the main condition
in the loop (got an
Kevin,
Thanks. Sorry for the ignorant questions. I'm not a perl programmer. I just
try to cobble examples together and test them out.
I'll look thru that. Hopefully there's an example of limit code for
images.
Thanks again.
Kenn
LBNL
On Mon, Aug 8, 2011 at 9:38 AM, Kevin Falcone
Hi,
This is embarrassing. I noticed this morning that my N newest unowned tickets
search on my RT at a glance page was only listing tickets from one queue. I
went and edited the predefined search itself: Search - Unowned Tickets, and
it's defined like this:
Owner = 'Nobody'
AND (
After deleting condition you should update saved search.
Regards, Ruslan. From phone.
08.08.2011 21:11 пользователь Patrick Fish pof...@ucdavis.edu написал:
Hi,
This is embarrassing. I noticed this morning that my N newest unowned
tickets search on my RT at a glance page was only listing
I ended up with a few saved searches and ended up deleting them and recreating
the Unowned Tickets search manually and saved it under System Searches. Back
to normal…thanks.
Patrick
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Monday,
Thanks for the reply Gerard. Not sure what ColumnMap is, but basically
what we're looking to do is only list tickets in a custom search that
have had time worked, within a certain time frame. Also showing the
Sum(Transactions.TimeWorked) as a field.
This can be accomplished via Mysql
If everything works as expected then ticket's time worked field should hold
correct sum. This value you can display in search results without custom
code.
Regards, Ruslan. From phone.
08.08.2011 22:39 пользователь Scott Benson sben...@a-1networks.com
написал:
Thanks for the reply Gerard. Not
i don't want the entirety of the time worked...only time worked based on
the month. IE Time worked this month 30mins, time worked last month 255
minutes. Hence the Transactions.Created between
DATE_FORMAT(NOW(),%Y-%m-01) - interval 0 month and
DATE_FORMAT(NOW(),%Y-%m-01) - interval -1 month
Hi,
Then for sure you need ColumnMap definition. Search for ColumnMap
files in share/html/Elements, open any and examine. It's pretty
straightforward how to modify these files, however code you need at
the end can be complex. Start from a basic experiments of adding new
column and using it in
To list,
May I assume that Shredder deletes all history and attachments related to
the tickets I shred?
Kenn
LBNL
2011 Training: http://bestpractical.com/services/training.html
To list,
Also, is there a way to raise the limit on how many tickets I can shred on
one pass?
Kenn
2011 Training: http://bestpractical.com/services/training.html
To list,
Never mind. DUH! I found it.
Kenn
LBNL
2011 Training: http://bestpractical.com/services/training.html
On Tue, Aug 9, 2011 at 1:26 AM, Kenneth Crocker kfcroc...@lbl.gov wrote:
To list,
May I assume that Shredder deletes all history and attachments related to
the tickets I shred?
Yes. Deletes transactions, attachments, watchers groups, custom field
values, links and ...
Kenn
LBNL
--
Best
We have a custom field set up as a file upload. On status change, the
attachment gets deleted:
# Mon Aug 08 12:07:43 2011 Amy Widmer - #11030-Approved Estimate.pdf added
# Mon Aug 08 12:08:38 2011 Amy Widmer - Status changed from 'new' to 'open'
# Mon Aug 08 12:08:38 2011 Amy Widmer -
John,
Maybe I missed something, but why don't you simply put in the criteria
'Create 30 days ago' and then set the query up in dashboards to run on the
first of every month?
Kenn
LBNL
On Thu, Aug 4, 2011 at 6:25 PM, Thomas Sibley t...@bestpractical.com wrote:
On 08/04/2011 05:28 PM, John
My apologies for a silly post but I'm getting confused...
I am migrating from 3.8.4 to 4.01. I have a new server with 4.01 installed
and mostly set up how I want. I have pulled my database dumps into the new
instance, performed the steps in UPGRADING.mysql and run the script
Hi,
I need to add the attachments to the replies and comments of our tickets
I saw that you can add the header RT-Attach-Message, to the template,
but I guess its not working with just that
Is there anything else that I need to do to use that functionality?
Does that work in RT4?
Thanks
Joy
Hi all,
Thanks for raising this Joy as I am also grappling with this issue in RT4. The
attachments add to the Reply but seem to not be making it to the external
recipients. I have the following set in my template:
Subject: AutoReply: {$Ticket-Subject}
Content-Type: text/html
Content:
On Mon, Aug 08, 2011 at 03:05:53PM -0700, Paul O'Rorke wrote:
I am migrating from 3.8.4 to 4.01. I have a new server with 4.01 installed
and mostly set up
how I want. I have pulled my database dumps into the new instance,
performed the steps in
UPGRADING.mysql and run the script
On 08/08/2011 06:25 PM, Joanne Keown wrote:
Subject: AutoReply: {$Ticket-Subject}
Content-Type: text/html
Content:
RT-Attach-Message: yes
Where'd that blank Content: header come from? Your template should be:
Subject: AutoReply: {$Ticket-Subject}
Content-Type: text/html
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