Does anyone know of a way, wherein the Signatures get added to
Correspondence but not Comments?
We tend to use comments for internal updates and our signature is
massive, thus the need to cut down on line noise.
RT Training Sessions (http://bestpractical.com/services/training.html)
On Wed, 9 Nov 2011 11:40:14 -, Matthew Hattersley wrote:
Does anyone know of a way, wherein the Signatures get added to
Correspondence but not Comments?
We tend to use comments for internal updates and our signature is
massive, thus the need to cut down on line noise.
What
On Wed, Nov 09, 2011 at 11:40:14AM -, Matthew Hattersley wrote:
Does anyone know of a way, wherein the Signatures get added to
Correspondence but not
Comments?
We tend to use comments for internal updates and our signature is massive,
thus the need to
cut down on line
On 11/08/2011 07:03 PM, Yan Seiner wrote:
As near as I can figure, when we merged the two databases the user table
got smashed together.
How did you merge the databases?
There is no existing tool to do a merge properly and doing it manually
is not trivial even with a good understanding of the
Al 08/11/11 17:39, En/na Kevin Falcone ha escrit:
On Tue, Nov 08, 2011 at 05:34:35PM +0100, Francesc Guasch wrote:
Al 08/11/11 17:26, En/na Kevin Falcone ha escrit:
On Tue, Nov 08, 2011 at 01:13:41PM +0100, Francesc Guasch wrote:
I'm stuck upgrading the database. I am trying to upgrade from
Thanks
-kevin
Kind regards,
Matthew Hattersley
Technical Director
Vaioni - Extraordinary Convergence
14 Leslie Hough Way
Manchester
Lancashire
M6 6AJ
Tel: 0870-160-0650 Ext 201
Mobile: 07852987991
Fax: 0870-160-0651
Email: mailto:matthew.hatters...@vaioni.com
Web:
On Wed, November 9, 2011 6:07 am, Thomas Sibley wrote:
On 11/08/2011 07:03 PM, Yan Seiner wrote:
As near as I can figure, when we merged the two databases the user table
got smashed together.
How did you merge the databases?
There is no existing tool to do a merge properly and doing it
This is exactly the scenario here. Except, the old MySQL accounts, I can login
with either the MySQL credentials or the LDAP credentials (note the username is
the same for both by convention for us). If you want to use MySQL login, did
you add that as a secondary path of authentication in
On Wed, November 9, 2011 7:34 am, Izz Abdullah wrote:
This is exactly the scenario here. Except, the old MySQL accounts, I can
login with either the MySQL credentials or the LDAP credentials (note the
username is the same for both by convention for us). If you want to use
MySQL login, did
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Hash: SHA1
Hi,
I've noticed that if I login on RT from a mobile (in this case,
android), it goes into mobile mode as expected, but only after logging in.
It would be nice to have a mobile login page, too.
Is this something missing or do I need to activate it
Just to follow up - I looked at the rendered pages html source and tried
using the ID for the field as the querystring parameter I wanted to set. It
works, but as Kevin said the ID is interesting.
For custom fields you will be looking for something like
this:
On Wed, Nov 09, 2011 at 04:22:11PM +, Giuseppe Sollazzo wrote:
I've noticed that if I login on RT from a mobile (in this case,
android), it goes into mobile mode as expected, but only after logging in.
It would be nice to have a mobile login page, too.
Is this something missing or do I
On Wed, Nov 09, 2011 at 09:34:41AM -0600, Izz Abdullah wrote:
If you want to use MySQL login, did you add that as a secondary path
of authentication in your SiteConfig file? I didn't want this option,
but seems like when using ExternalAuth, if you wanted to allow local
login / MySQL, you have
On Wed, November 9, 2011 8:49 am, Kevin Falcone wrote:
If you're having trouble managing RT internal users while logged in as
an LDAP user, please see Ruslan's response about possible bugs. Try
logging in as root and seeing if that helps.
Is the bug report public? If so, where?
Thanks!
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Hash: SHA1
Hi Kevin,
thanks for your reply.
Do you think that moving to 4.0.2 will sort it?
Thanks,
Giuseppe
On 09/11/11 16:47, Kevin Falcone wrote:
On Wed, Nov 09, 2011 at 04:22:11PM +, Giuseppe Sollazzo wrote:
I've noticed that if I login on RT from
On Wed, Nov 09, 2011 at 09:01:01AM -0800, Yan Seiner wrote:
On Wed, November 9, 2011 8:49 am, Kevin Falcone wrote:
If you're having trouble managing RT internal users while logged in as
an LDAP user, please see Ruslan's response about possible bugs. Try
logging in as root and seeing if
On Wed, Nov 09, 2011 at 05:04:34PM +, Giuseppe Sollazzo wrote:
Hi Kevin,
thanks for your reply.
Do you think that moving to 4.0.2 will sort it?
I'm not sure what version you have, and I also don't know what you
mean by sort it. You will not get a mobile login page in 4.0.2 or
4.0.3,
On Wed, November 9, 2011 9:10 am, Kevin Falcone wrote:
On Wed, Nov 09, 2011 at 09:01:01AM -0800, Yan Seiner wrote:
On Wed, November 9, 2011 8:49 am, Kevin Falcone wrote:
If you're having trouble managing RT internal users while logged in as
an LDAP user, please see Ruslan's response about
That is odd. The migrate database should have set it to varchar(256), at least
that is how our mysql database, imported 3.8.6 and upgraded to 4.0.2, is on the
password field as well. Did you have any errors on the migration sequence?
-Original Message-
From:
On Wed, Nov 09, 2011 at 09:45:20AM -0800, Yan Seiner wrote:
On Wed, November 9, 2011 9:10 am, Kevin Falcone wrote:
On Wed, Nov 09, 2011 at 09:01:01AM -0800, Yan Seiner wrote:
On Wed, November 9, 2011 8:49 am, Kevin Falcone wrote:
If you're having trouble managing RT internal users
On Wed, November 9, 2011 9:55 am, Kevin Falcone wrote:
On Wed, Nov 09, 2011 at 09:45:20AM -0800, Yan Seiner wrote:
I've been poking around in the databases...
In the virgin RT4 database (the one we created from scratch) the
password
field is varchar(256).
In the converted RT3-RT4 database
On Wed, Nov 09, 2011 at 10:07:16AM -0800, Yan Seiner wrote:
On Wed, November 9, 2011 9:55 am, Kevin Falcone wrote:
On Wed, Nov 09, 2011 at 09:45:20AM -0800, Yan Seiner wrote:
I've been poking around in the databases...
In the virgin RT4 database (the one we created from scratch) the
On Wed, Nov 9, 2011 at 9:10 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Wed, Nov 09, 2011 at 09:01:01AM -0800, Yan Seiner wrote:
On Wed, November 9, 2011 8:49 am, Kevin Falcone wrote:
If you're having trouble managing RT internal users while logged in as
an LDAP user, please see
On Wed, Nov 9, 2011 at 6:45 PM, Francesc Guasch fran...@telecos.upc.edu wrote:
Al 08/11/11 17:39, En/na Kevin Falcone ha escrit:
On Tue, Nov 08, 2011 at 05:34:35PM +0100, Francesc Guasch wrote:
Al 08/11/11 17:26, En/na Kevin Falcone ha escrit:
On Tue, Nov 08, 2011 at 01:13:41PM +0100,
On Wed, November 9, 2011 10:38 am, Kevin Falcone wrote:
Look at the output of the command and your database logs. Since your
schema isn't upgraded, something failed. You can look through
etc/upgrade/relevant-versions/* and see what else should have run.
OK, a cursory look says that
Hello,
I'd like to introduce an extra tab in the RT4 ticket display page that
links to an URL based on the ticket's Id number.
I understand I need to use the Elements/Tabs/Privileged callback, but
since no arguments are passed to it, I'm not sure how I could access the
required context
I believe you use the PageWidgets()-child call. I have something similar to
this:
PageWidgets()-child( brief_history = raw_html =
$m-scomp('/RT-Extension-MenubarUserTickets/List') );
I know this isn't quite the correct syntax, but maybe that can help you get
started.
-Original
Hi All,
I just updated my previously working 4.0.2 RT server to 4.0.3. RT is
running under mod_perl on this box. I followed all of the upgrade
instructions as usual (./configure;make testdeps;make upgrade;make
upgrade-database, and cleared the mason cache directory). The problem is
that when
On Wed, Nov 09, 2011 at 12:17:20PM -1000, Jeff Sampson wrote:
Hi All,
I just updated my previously working 4.0.2 RT server to 4.0.3. RT is
running under mod_perl on this box. I followed all of the upgrade
instructions as usual (./configure;make testdeps;make upgrade;make
upgrade-database,
On Wed, Nov 09, 2011 at 03:29:56PM -0500, Jérôme Charaoui wrote:
Hello,
I'd like to introduce an extra tab in the RT4 ticket display page
that links to an URL based on the ticket's Id number.
I understand I need to use the Elements/Tabs/Privileged callback,
but since no arguments are
Here are the RT related config sections..
VirtualHost *:80
Alias /rt /opt/rt4/share/html
AddDefaultCharset UTF-8
Location /rt
Order allow,deny
allow from all
SetHandler modperl
PerlResponseHandler Plack::Handler::Apache2
On Tue, 2011-11-08 at 10:20 -0600, k...@rice.edu wrote:
It still looks like the best option would be to patch the Time::ParseDate
code to do what you want it to do. Even if you could inject MySQL-isms
into the search, it makes the result only useful for MySQL backends. I
know that I have
On Wed, Nov 9, 2011 at 6:54 PM, Jeff Sampson ffe...@gmail.com wrote:
Here are the RT related config sections..
VirtualHost *:80
Alias /rt /opt/rt4/share/html
AddDefaultCharset UTF-8
Location /rt
Order allow,deny
allow from all
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