Hi Kevin,
Below is the result:
[root@rt-test rt-4.0.5]# cpan
cpan shell -- CPAN exploration and modules installation (v1.9800)
Enter 'h' for help.
cpan[1] look HTML::Mason
CPAN: Storable loaded ok (v2.21)
Reading '/root/.cpan/Metadata'
Database was generated on Tue, 21 Feb 2012 13:14:29 GMT
Hello,
When a ticket is replied, resquestors are notified by e-mail. Is it possible to
hide the name of the guy who replies in this e-mail ?
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Hi Ruslan,
Thanks for the input.
Further to the output that Kevin requested (posted below). Is there anything
else I can try, to resolve this issue?
Regards,
Walid
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On
Hello,
About the Quick Ticket Creatation, is it possible to have all users in the
dropdown list so that I can assign a ticket to a certain owner?
How can I do that?
Med Vänliga Hälsningar/Best Regards
Martin Petersson
*: Office +46 (0)522
Hi Payam,
thank You for response. This workaround is usable in case, if people
send message. But - if message send btw. web page, it doesn't work.
My situation
My simple web page for HR send mail to RT with requirments for creating
accounts for new people + send mail to new people superior
Hi,
when a reply is sent by email the ticket id in the subject looks like
[hos.name #213] - how can i replace the host name with Ticket
TIA
MH
--
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail:
I am getting transaction emails on RT is it possible to get the custom field
value on that ticket and modify the transaction email to include the custom
field value? Here is the example email:
Wed Feb 22 10:36:16 2012: Request 166 was acted upon.
Transaction: Status changed from 'open' to
I saved a search using Importable spreadsheet made a change and uploaded
the same file through Asset Import and it said :
* Asset import errors. No changes were made.
* Asset #1 not updated:
* Asset #2 not updated:
* Asset #4 not updated:
I've been searching all in vain for an answer but have
On 02/23/2012 07:58 AM, Matthias Henze wrote:
when a reply is sent by email the ticket id in the subject looks like
[hos.name #213] - how can i replace the host name with Ticket
You don't want to do this because it means your RT might interact poorly
with another RT. Please read the section
We currently have 2 RT installations. One is 4.0.4 and the other is
3.8.8 (which is on schedule to upgrade very soon). From time to time,
a ticket is submitted to one system that should have been sent to the
other and sometimes a task will get passed from one to another as the
task could have
Is there a way in advanced search to see all the tickets taken by a user
even if they are not the current owner?
Mark
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
I found the solution by myself ! Without any help from anybody !!
Okay, I confess trs gave me the solution on IRC actually...
In RT_Config.pm :
Set($UseFriendlyFromLine, 0);
From: arthur_ra...@hotmail.com
To: rt-users@lists.bestpractical.com
On Thu, Feb 23, 2012 at 08:23:51AM +0200, Bruce Blacklaws wrote:
I've tried both AdminCC and CC... nothing works.
There's no need to copy me on replies, I read the mailing list.
Are the users you're adding as AdminCcs users with email addresses and
are those users someone other than you?
On Thu, Feb 23, 2012 at 08:48:47AM +, Walid Haider wrote:
Hi Kevin,
Below is the result:
cpan[1] look HTML::Mason
Trying to open a subshell in the build directory...
Directory '/root/.cpan/build/HTML-Mason-1.48-ygKQns' has gone. Cannot
continue.
That sounds pretty broken.
What's in
On Thu, Feb 23, 2012 at 11:05:24AM +, Martin Petersson wrote:
About the Quick Ticket Creatation, is it possible to have all users in the
dropdown list so
that I can assign a ticket to a certain owner?
How can I do that?
You'll need to cleanly override Elements/QuickCreate and
On Thu, Feb 23, 2012 at 05:27:27AM -0800, nickyflavier wrote:
I am getting transaction emails on RT is it possible to get the custom field
value on that ticket and modify the transaction email to include the custom
field value? Here is the example email:
Wed Feb 22 10:36:16 2012: Request
On Thu, Feb 23, 2012 at 05:41:57AM -0800, UnixMan wrote:
I saved a search using Importable spreadsheet made a change and uploaded
the same file through Asset Import and it said :
* Asset import errors. No changes were made.
* Asset #1 not updated:
* Asset #2 not updated:
* Asset #4 not
On Thu, Feb 23, 2012 at 10:03:29AM -0500, Mark Fuller wrote:
Is there a way in advanced search to see all the tickets taken by a user
even if they are not the current owner?
Unfortunately, no. That's a transaction history search and RT's
search concentrates on the current state of tickets.
Thanks Kevin, I haven't contacted the authors - thanks for the heads up. I'll
contact them asap and then post what I find in case anyone else might have
the same problem.
Kevin Falcone-2 wrote:
On Thu, Feb 23, 2012 at 05:41:57AM -0800, UnixMan wrote:
I saved a search using Importable
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi there,
I have a little issue with our FriendlyFromLineFormat on RT 4.
We have set it as follows:
*Set( $FriendlyFromLineFormat, \IT Helpdesk\ %s);*
which, looking around on the web, seems to be the correct way of doing
so - unless you see
Kevin,
We're setting up a new development RT server to try to pick apart
our issues (and also as a staging platform for RT upgrades). In that
spirit I thought I'd ask you to look over the RT_SiteConfig.pm I've set
up based on our existing instances (don't worry its short, and
attached).
On 02/23/2012 12:07 PM, Scott Pestana wrote:
#/usr/bin/perl
#RT_User_Update.pl - NSP 20120222
use RT;
use RT::Extension::LDAPImport;
Set($LDAPHost,'ldap://ldapserver.linguamatics.com');#CPAN leaves
out the $
Set($LDAPUSER,'');
On Thu, Feb 23, 2012 at 05:01:38PM +, Giuseppe Sollazzo wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi there,
I have a little issue with our FriendlyFromLineFormat on RT 4.
We have set it as follows:
*Set( $FriendlyFromLineFormat, \IT Helpdesk\ %s);*
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Thanks Kevin,
that was a silly overlook on my behalf!
Giuseppe
On 23/02/12 17:17, Kevin Falcone wrote:
On Thu, Feb 23, 2012 at 05:01:38PM +, Giuseppe Sollazzo wrote:
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1
Hi there, I have a little
Hi,
I've created a custom field with two possible values which could by set
using a drop down. No I want a default value to be set when a ticket is
created by a mail sent in.
I found this: http://requesttracker.wikia.com/wiki/DefaultCustomFieldValue
And tried to put it in a scrip. No I'm unable
Thomas,
I didn't know it existed. I can't find rtldapimport anywhere on
the CPAN page, and a google search for rtldapimport
site:bestpractical.com only finds hits in version control.
It looks as though the README (as hosted on metacpan) talks about
it. I can't install
On 02/23/2012 03:07 PM, Scott Pestana wrote:
It looks as though the README (as hosted on metacpan) talks about
it. I can't install RT::Extension::LDAPImport yet because I've not yet
set up RT's DB.
The README is also included in the release tarball. You can download
that and look through
Hey Guys,
How do give someone the ability to add another user as a CC, without giving
them the ability to Modify the who ticket?
Christopher Lasater
Technology Analyst I
Taleo
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Hi Guys,
I have an RT3.8.7 deployments (I know, we're still a little behind).
The system is pretty nippy, even with Tickets closing in on 3millions
in the MySQL DB.
An issue has recently cropped up where using Bulk Update on the web
interface takes extremely long to load, it's only this that is
I have a question regarding standard permissions for plugins. I'm on RT
3.8.4.
I installed the AT plugin and am not seeing the link on my Homepage. I'm
looking at a diff of was added when I installed AT and am seeing this:
drwxr-s--- root/staff0 2012-02-23 16:24
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