Dnia 2012-06-12, wto o godzinie 18:24 +0400, Ruslan Zakirov pisze:
Sorry. Didn't notice that.
I'm not sure why you need additional data storage.
Additional storage in form of CF's in my solution is merely a product of
the lack of time. I needed it to work and the simplest way was then for
Hello,
I'd like to add a Delete link (to delete a ticket) next to the Take link.
How would you do that ?
Here i solved with procmail.
We have N mailgroups, each one represent one customer/queue and they point to
our rt mail account
So if the customer send to one mailgroup, procmail will forward to designed
queue.
:0 w
* ^(Cc|To).*custom...@myorg.com
|/usr/bin/rt-mailgate --queue customer1
I am using a 3rd party BI tool for some auditing tools here, and am trying to
understand the table layout.
As part of the project I would like to list for a ticket the
Ticket number, creator, creator phone number, created date, the queue, the
business unit, and other data.
I have figured
Hi,
If it's a single value selected in the custom field, we generally use something
like:
SELECT
...
PA.Content,
...
FROM
Tickets T
JOIN Users U ON T.Owner = U.id
JOIN Queues Q ON T.Queue = Q.id
LEFT OUTER JOIN (SELECT ObjectId, Content FROM ObjectCustomFieldValues
Hi,
Is it possible for me as an admin on RT4 to have to emails for my
account? For example, I may reply to a ticket from my phone which
doesn't have the the current email address that is set on RT so my
replies get sent to my main address.
If I create a new user then I'll get double emails. What
