Hello,
I wish to add a link for all authenticated users (privileged and unprivileged)
in the Quickbar or PersonalQuickBar.
What is the best way of making this (RT 4.0.6) ?
Thanks for your help,
Horst
Note Importante: Le contenu de ce courriel est uniquemen
On 09/25/2012 02:28 AM, Bart wrote:
> By default, when you have a ticket and linked a few requestors and cc's
> to that ticket RT will send an e-mail to everyone when someone sends an
> e-mail to RT with the ticket ID in the subject.
> We\re looking for the ability to disable this feature for a few
On 09/26/2012 05:28 PM, Tim Dunphy wrote:
Hi Glenn,
Thanks for your input. However no progress has been made tho I
followed your advice to the letter.
Silly question..
Can you go to the mmtech *user* and click "Memberships"?
What's the output of that?
Best,
--Glenn
--
Glenn E. Sieb
Sys
On 09/26/2012 12:24 PM, Shane Archer wrote:
> Amazon SES will reject any messages sent by RT due to the RT-Ticket and
> Managed-by headers, and possibly others, although those are the ones I
> have seen so far.
>
> One option is to edit the code to set those headers to, for example,
> X-RT-Ticket
Le 26/09/2012 ? 11:53:22-0700, Thomas Sibley a écrit
> On 09/26/2012 06:53 AM, Albert Shih wrote:
> >> The problem with this approach is that the ticket already exists by
> >> the time any Scrips are considered, so it's happening too late.
> >
> > Well the first scrip is the «creation», so if I d
Hi,
I am attempting to get Request Tracker 4.0.5 to work with Amazon SES and
have not been able to find much documentation on it.
Amazon SES will reject any messages sent by RT due to the RT-Ticket and
Managed-by headers, and possibly others, although those are the ones I have
seen so far.
One o
On 09/26/2012 06:53 AM, Albert Shih wrote:
>> The problem with this approach is that the ticket already exists by
>> the time any Scrips are considered, so it's happening too late.
>
> Well the first scrip is the «creation», so if I delete this scrip (ok
> that's suck because I need to create the
On 09/26/2012 02:32 PM, Tim Dunphy wrote:
Hello,
I am having a problem in getting and rt group to see it's queue and
ticket and ONLY it's queue and tickets. I believe i have everything
setup correctly in the interface, which leads me to believe I may be
having a technical problem with my RT i
On Wed, Sep 26, 2012 at 1:49 PM, Ben Brown wrote:
> A second problem - in Chrome for Windows, widget icons (the arrows next to
> menus Home, Tickets, Tools, etc) as well as the menu rollup icons, are
> missing. It works in Firefox and IE. It also works on Chrome for Mac. I can
> see in the Apache
Earlier this week, I upgraded to RT 4.0.7 from 4.0.2. Ever since that upgrade,
we have noticed that tickets created from HTML email do not show the body
content of the email when clicked on. Plain text emails display just fine.
Of course, if I click on the Reply link, the body content of the tic
Le 21/09/2012 ? 15:21:54+1000, Tom Robinson a écrit
> Hi,
>
> I've been using RT since 3.8.8 for our internal IT requests. It works well
> but I've never really
> done much with Queues. I created one extra one to segregate some specific
> issues but that's it.
> Also, I'm the only one who's had
Thank you! Those were the answers I was looking for! I thought that a
"Text body" might be stock with Articles, but it turns out that is not
the case. Can wait to start using it!
Stephen Cena
MIS/IT Dept - Quality Vision International
850 Hudson Ave
Rochester,NY. 14621
Ph: 585-544-0450 x300
"Thank
Hello,
We are looking into implementing RT for our organization. For this
to work we need to have SLA support. I found an extension for this
and as I understand it an SLA is assigned based on a queue. This
behavior is slightly confusing to me and I don't see how this
On 26 Sep 2012, at 14:53, Albert Shih wrote:
>>> Is there any other solution can avoid this intervention ?
>>
>>
>> You could possibly make the Template for the email dependent on the
>> time. The ticket will be created anyway, but you can send appropriate
>> messages back if it's out of hou
Le 26/09/2012 ? 14:42:25+0100, Tim Cutts a écrit
>
>
> > Hi all.
> >
> > Some service ask me something about RT and I don't known how to do
> > that.
> >
> > The purpose is to have a Ticket system but the system need to be
> > close half the time (in fact more then half).
> >
> > When it's op
>>We have different queues over here in RT4.
>>Every department used to have one or more queues.
>>If a ticket did need some action/response from a colleague from another
>> department, the ticket
>>was transferred to that queue.
>>
>>But now we have some 'hybrid' queues with
On 26 Sep 2012, at 14:31, Albert Shih wrote:
> Hi all.
>
> Some service ask me something about RT and I don't known how to do that.
>
> The purpose is to have a Ticket system but the system need to be close half
> the time (in fact more then half).
>
> When it's open everything go normal.
>
Hi all.
Some service ask me something about RT and I don't known how to do that.
The purpose is to have a Ticket system but the system need to be close half
the time (in fact more then half).
When it's open everything go normal.
When it's close we need to send a message back to say «It's clos
Hi,
First off, what version of RT are you using? The option I'm mentioning here
are for RT 4, I'm nut sure if they will work with older versions.
It should be possible to change the actions directly shown at the top of a
ticket, but I'm not sure how to nicely change that menu (without breaking
it
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