Hi All,
On RT 3.6.8 I had a scrip which notified requestors upon ticket move to a
particular queue.
We run a few queues here, initially all tickets land in Triage and they're then
moved into queue Support once reviewed.
The autoreply seems to have stopped working on RT4.0.8 when tickets are
Hi,
You will need to have the webserver rewrite requests for http to https.
Best Regards
Martin Wheldon
On 2013-01-07 07:06, CB wrote:
RT 4.0.8
We have set up RT to be accessible over https:
RT_SiteConfig.pm
Set($WebPort, 443);
However when a ticket is resolved or updated, after the
Hi Nick,
Hi All,
On RT 3.6.8 I had a scrip which notified requestors upon ticket move
to a particular queue.
We run a few queues here, initially all tickets land in Triage and
they're then moved into queue Support once reviewed.
The autoreply seems to have stopped working on RT4.0.8
I currently have user rt catching all mail for the domain and procmail running
on all incoming mail.
I recently had to change the domain name, and I can see from the logs that
procmail is functioning as expected, and calculating the correct queues, but it
looks like the task is being
Got it working.
It was due to an incorrect host file, so it couldn't fine the RT_URL.
Kind regards,
Nicôle
-Original Message-
From: Nicôle Layne-Balram
Sent: Monday, January 07, 2013 11:03 AM
To: 'rt-users@lists.bestpractical.com'
Subject: Procmail working, but not putting tickets in
There is a prepackaged version for Ubuntu on the repository, but it's a pain to
upgrade.
You're an Ubuntu novice? Any other preferred *nix os? (If you're running it
under a Windows VM, I'd suggest CentOS instead.)
There are some instructions for doing a fresh install under Ubuntu (and others)
Hi Björn.
I had considered that although, we're sometimes required to move tickets from
Queue: Support to queue: RMA and vice-versa.
Having 'On queue change' would result in auto-replies being sent whenever
tickets are moved into the Support queue.
Is there a Custom Condition I can apply so
On Mon, Jan 07, 2013 at 08:06:47PM +1300, CB wrote:
RT 4.0.8
We have set up RT to be accessible over https:
RT_SiteConfig.pm
Set($WebPort, 443);
However when a ticket is resolved or updated, after the Update button is
clicked the website goes to the http site. What configuration option
On 01/06/2013 09:31 AM, Christian Loos wrote:
Am 04.01.2013 23:42, schrieb Thomas Sibley:
jQuery and related libraries will get updated with the next major
release, RT 4.2.
It would be great if you also can add the translations for date and time
picker.
The JS translations? That's a good
Good day,
I have been trying to figure this one out for the last couple hours.
User creates a ticket in queue A. I then have a scrip set up to
automatically create a child ticket in a queue B if certain custom
field values are set. The child ticket ends up being created by The
RT System Itself,
On Mon, Jan 07, 2013 at 05:24:20PM -0500, Matt Brennan wrote:
I tried added this to the beginning of my On Create Autoreply To
Requestors scrip (condition was set to user defined):
Since you've made this User Defined, you'll need to handle the check
if it was a Create manually in your code
On Mon, Jan 07, 2013 at 04:40:39PM +, Nick Fennell wrote:
I had considered that although, we're sometimes required to move tickets from
Queue: Support to queue: RMA and vice-versa.
Having 'On queue change' would result in auto-replies being sent whenever
tickets are moved into the
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