On Mon, Jan 07, 2013 at 04:40:39PM +0000, Nick Fennell wrote: > I had considered that although, we're sometimes required to move tickets from > Queue: Support to queue: RMA and vice-versa. > Having 'On queue change' would result in auto-replies being sent whenever > tickets are moved into the Support queue. > Is there a Custom Condition I can apply so that the scrip is only effective > when source queue = Triage?
You need to make a User Defined condition that includes the 1 line of code from QueueChange.pm along with a simple check that OldValue was the old Queue's id. -kevin
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