Hi All, On RT 3.6.8 I had a scrip which notified requestors upon ticket move to a particular queue.
We run a few queues here, initially all tickets land in Triage and they're then moved into queue Support once reviewed. The autoreply seems to have stopped working on RT4.0.8 when tickets are moved from Triage to Support. If I manually create a ticket within the queue directly, all works as it should. From reading 'rt.log', I fail to see see the scrip being called. Scrip setup: Description: On create auto reply Condition: On create Action: Autoreply to requestors Template: Autoreply-custom Stage: TransactionCreate Would anyone be able to suggest potential reasons for the issue? Many Thanks, Nick -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Business Innovation Centre Harry Weston Road Coventry CV3 2TX t: +44 (0) 870 7707 789 s: nick-fennell www.appliansys.com Our sales team sells by referral: Less time looking for customers, more time looking after them Subscribe: http://eepurl.com/ibKtY
