Hi Nick,
> Hi All, > > On RT 3.6.8 I had a scrip which notified requestors upon ticket move > to a particular queue. > > We run a few queues here, initially all tickets land in Triage and > they're then moved into queue Support once reviewed. > > The autoreply seems to have stopped working on RT4.0.8 when tickets > are moved from Triage to Support. If I manually create a ticket > within the queue directly, all works as it should. > > From reading 'rt.log', I fail to see see the scrip being called. > > Scrip setup: > > Description: On create auto reply > Condition: On create > Action: Autoreply to requestors > Template: Autoreply-custom > Stage: TransactionCreate > > Would anyone be able to suggest potential reasons for the issue? > > Many Thanks, > > Nick is "Condition: On Queue change" right for you. Cheers, Björn
