[rt-users] Weird right problem

2013-01-30 Thread Manuel Subredu
Hi, we have a RT (4.0.8) RT::IR (latest) instance that's functional and running. Our staff can create, reply, comment, etc. But, when we make a comment on one Incident and add an external email address in Cc, when the user that was included in Cc gives a reply to the email (rt-comment@domain) RT

[rt-users] Quietly comment on a ticket?

2013-01-30 Thread Jeff Blaine
Is there a way to quietly update a ticket with a note without having to uncheck each one of our ~30 Bcc people at the bottom of the 'Comment' page? Short of their being a way, an Uncheck all would be very welcome in a future release.

[rt-users] Modify ticket 'body' after extracting custom fields?

2013-01-30 Thread Roy McMorran
Greetings, I'm receiving incoming tickets from a web form. Certain required form fields (e.g. operating system, asset tag, etc.) are being extracted into custom fields, and that's working well. I'd like to transform the ticket 'body' on creation (after the CFs are extracted) so that it

[rt-users] Passwords not working after upgrade to rt-4.0.8

2013-01-30 Thread Raed El-Hames
Hi, First of all apologies for the length of signature (I really can't do anything about it). I am in the process of upgrading my rt-3.8.7 to rt-4.0.8 , I followed all the README and Upgrade docs. I am installing into a clean rt4 directory, and only put in cosmetic customisation . Ran make

Re: [rt-users] Passwords not working after upgrade to rt-4.0.8

2013-01-30 Thread Thomas Sibley
On 01/30/2013 10:12 AM, Raed El-Hames wrote: First of all apologies for the length of signature (I really can't do anything about it). I am in the process of upgrading my rt-3.8.7 to rt-4.0.8 , I followed all the README and Upgrade docs. I am installing into a clean rt4 directory, and only

[rt-users] mailgate LWP SSL error after upgrading some perl mods

2013-01-30 Thread Ed Santora
Hello all, I tried searching the archives, but couldn't find this specific error. After upgrading a few perl modules, I starting seeing this error getting bounced back. The following text was generated during the delivery attempt: -- pipe to

Re: [rt-users] mailgate LWP SSL error after upgrading some perl mods

2013-01-30 Thread Thomas Sibley
On 01/30/2013 01:02 PM, Ed Santora wrote: Hello all, I tried searching the archives, but couldn't find this specific error. After upgrading a few perl modules, I starting seeing this error getting bounced back. The following text was generated during the delivery attempt: -- pipe

[rt-users] Default dashboard?

2013-01-30 Thread Jonah Hirsch
Is there a way to make a pre-built dashboard the default dashboard for a user or group? Jonah Hirsch Application Systems Analyst Campus Services and Activities - IT Support (928) 523-6579 jonah.hir...@nau.edumailto:jonah.hir...@nau.edu [Description: Description: NAU_PrimH_web[1]] inline:

[rt-users] RT: Scrip IsApplicable died?

2013-01-30 Thread Thomas Lau
Hi all, after install command by email. Something strange appear on my message log: RT: Scrip IsApplicable 43 died. - Require of RT::Condition::SLA_RequireStartsSet failed.#012Can't locate RT/Condition/SLA_RequireStartsSet.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib

[rt-users] command by mail line breaker

2013-01-30 Thread Thomas Lau
Got a slight problem on command by mail. I'm trying to update a multi line test box but I can only update it via example 1 instead of example 2, any idea how to add in a line break? Eg1 Cf.{Summary}: line 1 Line 2 -- this will not be recorded Eg2 Cf.{summary}: line1 line 2 We need line 2 on