Hi,
we have a RT (4.0.8) RT::IR (latest) instance that's functional and
running. Our staff can create, reply, comment, etc. But, when we make a
comment on one Incident and add an external email address in Cc, when
the user that was included in Cc gives a reply to the email
(rt-comment@domain) RT
Is there a way to quietly update a ticket with a note without having
to uncheck each one of our ~30 Bcc people at the bottom of the
'Comment' page?
Short of their being a way, an Uncheck all would be very welcome
in a future release.
Greetings,
I'm receiving incoming tickets from a web form. Certain required form
fields (e.g. operating system, asset tag, etc.) are being extracted into
custom fields, and that's working well.
I'd like to transform the ticket 'body' on creation (after the CFs are
extracted) so that it
Hi,
First of all apologies for the length of signature (I really can't do anything
about it).
I am in the process of upgrading my rt-3.8.7 to rt-4.0.8 , I followed all the
README and Upgrade docs.
I am installing into a clean rt4 directory, and only put in cosmetic
customisation .
Ran
make
On 01/30/2013 10:12 AM, Raed El-Hames wrote:
First of all apologies for the length of signature (I really can't do
anything about it).
I am in the process of upgrading my rt-3.8.7 to rt-4.0.8 , I followed all the
README and Upgrade docs.
I am installing into a clean rt4 directory, and only
Hello all,
I tried searching the archives, but couldn't find this specific error.
After upgrading a few perl modules, I starting seeing this error getting
bounced back.
The following text was generated during the delivery attempt:
-- pipe to
On 01/30/2013 01:02 PM, Ed Santora wrote:
Hello all,
I tried searching the archives, but couldn't find this specific error.
After upgrading a few perl modules, I starting seeing this error getting
bounced back.
The following text was generated during the delivery attempt:
-- pipe
Is there a way to make a pre-built dashboard the default dashboard for a user
or group?
Jonah Hirsch
Application Systems Analyst
Campus Services and Activities - IT Support
(928) 523-6579
jonah.hir...@nau.edumailto:jonah.hir...@nau.edu
[Description: Description: NAU_PrimH_web[1]]
inline:
Hi all, after install command by email. Something strange appear on my message
log:
RT: Scrip IsApplicable 43 died. - Require of
RT::Condition::SLA_RequireStartsSet failed.#012Can't locate
RT/Condition/SLA_RequireStartsSet.pm in @INC (@INC contains:
/opt/rt4/sbin/../local/lib
Got a slight problem on command by mail. I'm trying to update a multi line test
box but I can only update it via example 1 instead of example 2, any idea how
to add in a line break?
Eg1
Cf.{Summary}: line 1
Line 2 -- this will not be recorded
Eg2
Cf.{summary}: line1 line 2
We need line 2 on
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