Hi all
I've noticed that the WhoBelongToGroups method of user search class
RT::Users unconditionally calls LimitToPrivileged, making it useless for
when you want to find both privileged and unprivileged users, or when
you want to find only unprivileged users where you've already called
On 02/28/2013 01:49 PM, Craig Ringer wrote:
Hi all
Here's a simple action module to send SMS alerts to the user's
PagerPhone.
I've found the time to package this as RT::Extension::SMSNotify and
document it. It's released under the Perl license on CPAN:
On 03/13/2013 04:40 PM, Craig Ringer wrote:
Hi all
I've noticed that the WhoBelongToGroups method of user search class
RT::Users unconditionally calls LimitToPrivileged, making it useless
for when you want to find both privileged and unprivileged users, or
when you want to find only
Hello,
I'm running rt 4.0.9.
In one of our queues we use a couple of datetime custom fields to
record events. In the custom fields box on Ticket/Display.html and
Ticket/Modify.html, the time is shown in local time. However in the
transaction history, and in searches, they display in utc. I would
Hello,
We want a specific customer to be able to see all tickets in a queue. They have
their own mail address supp...@clab.semailto:supp...@clab.se that they use to
mail in their requests.
I created a group called clab-users and gave the group view queue rights, that
didn't work so i created a
On Wed, Mar 13, 2013 at 01:43:00PM +, Martin Petersson wrote:
We want a specific customer to be able to see all tickets in a queue. They
have their own mail
address [1]supp...@clab.se that they use to mail in their requests.
I created a group called clab-users and gave the group
On Wed, Mar 13, 2013 at 01:47:08PM +0300, Iain Georgeson wrote:
In one of our queues we use a couple of datetime custom fields to
record events. In the custom fields box on Ticket/Display.html and
Ticket/Modify.html, the time is shown in local time. However in the
transaction history, and in
Having admin rights I don't have any problem with creating reminders.
However, everyone else does.
Example:
Ticket #32 exists.
User selects the Ticket and has the metadata page displayed.
Using the Reminder portal they create a reminder.
On their home page they consistently get the error
/pipermail/rt-users/attachments/20130313/9f575a78/attachment-0001.pgp
--
Message: 2
Date: Wed, 13 Mar 2013 11:07:22 -0400
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] datetime custom fields displaying in utc
Hello there -
For some reason the HTML messages that people are sending it (because of
email sig) are being truncated in the ticket view and only the LOGO for the
company is showing up.
Is there a setting that can be set to increase the size of the message
allowed for display on the
Quick question on Dev mode in RT.
Now that we are rolling out RT in the facility.
Does Dev mode allow me to work on RT doing tweaks, adding new fields, making
changes to users right etc. without upsetting or disturbing things on the
release that people are interacting with?
And if so, how
Hello All,
I am running RT 4.0.10 on CentOS 6.3.
I was trying to create a user defined condition from the create scrip ui based
on a code snippit I found here
(http://requesttracker.wikia.com/wiki/CustomConditionSnippets).
On Correspond to Unowned Ticket
return 0 unless
On 03/13/2013 09:59 AM, Billington, James wrote:
I was wondering if I can add an *or* in the first statement to make it
apply to correspond or comment? Like this:
return 0 unless $self-TransactionObj-Type eq Correspond or “Comment”;
No, that's not valid Perl. You'd need (line break is
On Wed, Mar 13, 2013 at 09:35:40AM -0700, Jay V wrote:
For some reason the HTML messages that people are sending it (because of
email sig) are being
truncated in the ticket view and only the LOGO for the company is showing
up.
Is there a setting that can be set to increase the
On Tue, Mar 12, 2013 at 08:53:51AM +, Guadagnino Cristiano wrote:
I think I have found out where the problem lies.
On our production system (RT 3.8.10) attachments that have no value
assigned show as (no
value). On our test system (RT 4.0.8) attachments that have no value
On 03/13/2013 03:06 AM, Craig Ringer wrote:
I think I could hot-insert the method into RT::Users with something like:
{
package RT::Users;
sub WhoBelongToGroupsIncludingPrivileged {
#
}
}
in my module. It doesn't have to be visible to other modules, so it'd
essentially
On Wed, Mar 13, 2013 at 04:23:37PM +, Martin Petersson wrote:
From Kevin Falcone
On Wed, Mar 13, 2013 at 01:43:00PM +, Martin Petersson wrote:
We want a specific customer to be able to see all tickets in a queue.
They have their own mail address supp...@clab.se that they use to
Thanks for the quick response and you answered my question perfectly. I'm
definitely going to check out the extension as a replacement or more complete
solution for this, though it's not showing up yet from the link you sent. I
suppose it'll take some time.
Thanks again,
James Billington
On Wed, Mar 13, 2013 at 1:58 PM, Billington, James
jbilling...@itsfac.com wrote:
Thanks for the quick response and you answered my question perfectly. I'm
definitely going to check out the extension as a replacement or more complete
solution for this, though it's not showing up yet from the
On 03/13/2013 10:58 AM, Billington, James wrote:
Thanks for the quick response and you answered my question perfectly.
I'm definitely going to check out the extension as a replacement or
more complete solution for this, though it's not showing up yet from
the link you sent. I suppose it'll
On 03/14/2013 01:50 AM, Thomas Sibley wrote:
That injects the method into RT::Users. It will override the existing
method and all code will use it once your extension is loaded. It is
not private, as you describe.
Yes, but the name isn't referenced anywhere else so the additional
method
On 03/13/2013 02:15 PM, Craig Ringer wrote:
On 03/14/2013 01:50 AM, Thomas Sibley wrote:
That injects the method into RT::Users. It will override the existing
method and all code will use it once your extension is loaded. It is
not private, as you describe.
Yes, but the name isn't
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