Re: [rt-users] Lifecycle : Reply Action changes the status

2013-12-20 Thread Kriegers Horst
Jim, Thank you for your answer. I’ve disabled this scrip and all is OK. Horst De : Jim Berry [mailto:jim.h.be...@frb.gov] Envoyé : jeudi 19 décembre 2013 17:10 À : Kriegers Horst; 'ML - rt-users' Objet : RE: Lifecycle : Reply Action changes the status Horst, Almost for sure you are running

Re: [rt-users] RT 3.8.8: Which users have privileges on which queues?

2013-12-20 Thread Andy Harrison
I have something you can probably use, if you promise not to laugh... ;) It's really not ready for human consumption, just something I banged out a while back to basically do what you're asking. Though it doesn't enumerate all the way down to the user level, just to the group level. I haven't

[rt-users] Upgrade problems (seems to be between 4.0.18 and 4.1.0)

2013-12-20 Thread James Craig
I am in the process of doing a long-needed upgrade, but have hit a stumbling block. Any help would be appreciated! /usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action upgrade --prompt-for-dba-password In order to create or update your RT database, this script

Re: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2

2013-12-20 Thread Kevin Falcone
On Wed, Dec 18, 2013 at 06:00:14PM -0800, Tim Gustafson wrote: Something thinks you have perl 5.18. Is the perl outside the jail also 5.16? I believe its 5.16, but what difference should that make? The jail has no access to view any aspect of the root system. He's asking because your

Re: [rt-users] apache segfaults with 4.2

2013-12-20 Thread Kevin Falcone
Don't reply to me directly, please obey the Reply-To that I set. On Mon, Dec 16, 2013 at 09:21:06AM +0100, Marko Cupać wrote: on restart when I comment out rt-related sections. There were no segfaults before upgrade to 4.2. Try commenting out the SSL settings and see if Apache will start up

Re: [rt-users] Check boxes - simplified recipient list - broken

2013-12-20 Thread Kevin Falcone
On Thu, Dec 19, 2013 at 11:07:03AM +0100, Bart wrote: 1) One-time CC/BCC check boxes With my upgraded installation these were broken. This implies you did your upgrade improperly, either you didn't clear the mason cache or you have a local customization that copied the broken code and

Re: [rt-users] Upgrade problems (seems to be between 4.0.18 and 4.1.0)

2013-12-20 Thread Kevin Falcone
On Fri, Dec 20, 2013 at 09:57:37AM -0500, James Craig wrote: I am in the process of doing a long-needed upgrade, but have hit a stumbling block. Any help would be appreciated! Processing 4.1.0 Now inserting data. Couldn't finish 'upgrade' step. ERROR: One of initial functions failed:

Re: [rt-users] Incoming mail with .eml attachments

2013-12-20 Thread Kevin Falcone
On Thu, Dec 19, 2013 at 01:52:11PM +0100, Marius Flage wrote: We have a security queue where we want our users to forward suspicious emails to. We want them to forward the eml file itself, so we can get the whole email message, including headers and attachments. The problem is that RT tries to

Re: [rt-users] Remove Message

2013-12-20 Thread Kevin Falcone
On Thu, Dec 19, 2013 at 06:28:24PM +, Bryon Baker wrote: I would like to get rid of the following message User could not be created: Must specify 'Name' attribute This happens when trying to create users and on some emails when the auto create is enabled. Can someone

Re: [rt-users] Upgrade problems (seems to be between 4.0.18 and 4.1.0)

2013-12-20 Thread James Craig
On Fri, 20 Dec 2013, Kevin Falcone wrote: On Fri, Dec 20, 2013 at 09:57:37AM -0500, James Craig wrote: I am in the process of doing a long-needed upgrade, but have hit a stumbling block. Any help would be appreciated! Processing 4.1.0 Now inserting data. Couldn't finish 'upgrade' step.

Re: [rt-users] Remove Message

2013-12-20 Thread Bryon Baker
Thanks for the response Kevin. This is happening when RT creates users from incoming emails. I am also using the external auth plugin. Where in the config would I equate name to email address? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 

Re: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2

2013-12-20 Thread Rainer Duffner
Am Fri, 20 Dec 2013 10:29:02 -0500 schrieb Kevin Falcone falc...@bestpractical.com: On Wed, Dec 18, 2013 at 06:00:14PM -0800, Tim Gustafson wrote: Something thinks you have perl 5.18. Is the perl outside the jail also 5.16? I believe its 5.16, but what difference should that make?

Re: [rt-users] Chart and Show Results not showing correct query

2013-12-20 Thread Jim Brandt
On 12/19/13 4:22 AM, Richard McMahon wrote: I meant to say that we are using RT 4.0.17. I'm not completely clear on the issue you're seeing, but we did fix a bug with the subnav links: https://github.com/bestpractical/rt/commit/c1db68602 It's a simple patch.

Re: [rt-users] RT-Extension-Assets link

2013-12-20 Thread Jim Brandt
On 12/18/13 2:01 PM, JZ wrote: I am trying to figure out the best way to get a link created to an asset at the time a ticket is created. I am using RT-Extension-Assets in RT 4.2, and am having trouble finding information regarding this extension and doing what I want to do. I am having trouble

[rt-users] RT sending emails on behalf of

2013-12-20 Thread mamir
Hi, This is how the email looks like in Outlook sent by RT (4.2.1): rt-...@rt-dev.org on behalf of t...@rt-dev.org Greetings, bla bla bla Here is my Autoreply template: Sender: rt-dev Subject: {$Ticket-Subject} RT-Attach-Message: yes How can I get rid of rt-...@rt-dev.org on behalf of so only

Re: [rt-users] RT sending emails on behalf of

2013-12-20 Thread Landon Stewart
On 20 December 2013 13:28, mamir ma...@ucdavis.edu wrote: Hi, This is how the email looks like in Outlook sent by RT (4.2.1): rt-...@rt-dev.org on behalf of t...@rt-dev.org Greetings, bla bla bla Here is my Autoreply template: Sender: rt-dev Subject: {$Ticket-Subject} RT-Attach-Message:

Re: [rt-users] Remove Message

2013-12-20 Thread Kevin Falcone
Don't send me personal email, I read the list, obey my Reply-To header and send your mail to the list. On Fri, Dec 20, 2013 at 04:22:08PM +, Bryon Baker wrote: Thanks for the response Kevin. This is happening when RT creates users from incoming emails. I am also using the external

Re: [rt-users] RT 4.2 Segfaults on FreeBSD 9.2

2013-12-20 Thread Kevin Falcone
On Fri, Dec 20, 2013 at 05:54:02PM +0100, Rainer Duffner wrote: According to Tim, he has build everything from source - which would make this error-messages even more puzzling. As I said, anybody doing anything serious with FreeBSD these days should switch to pkgng. Yesterday. My remark

Re: [rt-users] Upgrade problems (seems to be between 4.0.18 and 4.1.0)

2013-12-20 Thread Kevin Falcone
On Fri, Dec 20, 2013 at 02:57:36PM -0500, James Craig wrote: Just to follow up, it turns out the documentation I had was wrong; the old version was 3.4.2 your comment about the HomepageSettings made me question the notes I was working from.

Re: [rt-users] Remove Message

2013-12-20 Thread Bryon Baker
This is the message when RT tries to create a user with incoming email User could not be created: User creation failed in mailgateway: Must specify 'Name' attribute (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245) This is the message when I try and create a user manually using Admin

Re: [rt-users] Remove Message

2013-12-20 Thread Bryon Baker
By the way for the Emails it does not happen all the time. It is very sporadic and I cannot figure out the pattern. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726  .  262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com Servicing North

Re: [rt-users] RES: RE: RES: Sphinx fulltext index v4.0.4

2013-12-20 Thread Alex Vandiver
On Tue, 2013-12-17 at 17:28 -0500, Alex Vandiver wrote: This lies firmly in the domain of having to debug MySQL and the SphinxSE plugin, and not in debugging RT itself. From recent testing locally, using 127.0.0.1 instead of localhost works acceptably. I have confirmed that this is a bug in