[rt-users] Moving a database to articles

2014-05-12 Thread IT Guy
I have an old database that I'd love to move over to RT Articles. I have RT running and a queue set up to receive the old database articles in HTML format (I'll parse them with my own code to make things easier there). However, I have not been able to find a way to move custom fields in tickets to

Re: [rt-users] Config setting

2014-05-12 Thread Kevin Falcone
On Fri, May 09, 2014 at 06:06:43PM -0400, Joe Kirby wrote: >I am experiencing rather poor performance when I try to open a ticket. We > are also seeing >search results paint the screen very slowly in chunks. >My sys admins do not see anything in the system or db indicating why this >

Re: [rt-users] Oracle Migration

2014-05-12 Thread Kevin Falcone
On Mon, May 12, 2014 at 12:21:19PM +, Iain Vowles wrote: >We are planning an upgrade of RT from version 3.6.5 to 4.2.4. At the same > time we are planning >on upgrading from MySQL to Oracle version 11.2.4. I know that it can be > accomplished using >SQL Developer's migration wiza

Re: [rt-users] Mail and set prio?

2014-05-12 Thread Kevin Falcone
On Mon, May 12, 2014 at 02:02:17PM +0200, Emmanuel Lacour wrote: > On Mon, May 12, 2014 at 11:19:12AM +, Martin Petersson wrote: > >Hello, > >I wonder if there�s a way to set the priority in the mail when sending > > the > >mail to RT?� > > > > > It depends on which condition sh

[rt-users] Oracle Migration

2014-05-12 Thread Iain Vowles
Hi, We are planning an upgrade of RT from version 3.6.5 to 4.2.4. At the same time we are planning on upgrading from MySQL to Oracle version 11.2.4. I know that it can be accomplished using SQL Developer's migration wizard. Has anyone done the Oracle migration? If so, did you encounter any i

Re: [rt-users] Mail and set prio?

2014-05-12 Thread Emmanuel Lacour
On Mon, May 12, 2014 at 11:19:12AM +, Martin Petersson wrote: >Hello, >I wonder if there´s a way to set the priority in the mail when sending the >mail to RT?  > It depends on which condition should trigger the priority. If you wan't to set the priority with a keyword in the bod

[rt-users] Mail and set prio?

2014-05-12 Thread Martin Petersson
Hello, I wonder if there´s a way to set the priority in the mail when sending the mail to RT? Martin Petersson IT-Konsult +46 (0)522 980 28, mar...@uanet.se, www.uanet.se Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095 [http://www.uanet.se/emailsignature/l