Kevin Falcone ha scritto:
On Tue, Jun 10, 2014 at 08:58:05AM +, Guadagnino Cristiano wrote:
We have been using the rt-remind script for a long time.
I have just noticed that it is not working anymore, so I looked at the output
of the cron job that starts it weekly, and found a lot of
Hello
I don't want to set custom field from email.
I have problem when ticket is created from email, and next when i click in the
web page, mandatory filed is not mandatory, i could leave they empty and write
comment or change queue
That is the problem.
Thanks for
*1) Ability to create a JIRA ticket from within RT. This is so that
customer requests which will ultimately require code changes can be
properly linked*
If JIRA is capable of receiving e-mails then you can send e-mails from RT
to JIRA (and vise versa). This would assume that the subject will
RT-Extension-MandatoryOnTransition it's not working on rt 3.8.8
I set
Set( %MandatoryOnTransition,
'*' = {
'* - resolved' = 'CF.Typ',
},
);
Log on debug say nothing
-Original Message-
From: rt-users
Hi.
It appears that, even though the field appears on the bulk update form, that
custom fields do not actually get updated. Is this true? If it is supposed to
work, how?
We have a Grant Number custom field. I went to bulk update because I wanted
to be sure the grant number for a specific
Hi all,
Basic question about Asset extension before I try to installed it.
Can I use Asset extension to manage supply ? I mean (for example) I got a
20 ink cartridges.
Can I put this 20 cartridges inside RT Asset, and each time some requestor
ask through RT I can « add » this asset and I got
Hello all,
I am trying to set up a some way to periodically extract activity reports
from my RT installation. I have a feeling that I could use the query tool
for that but I could never find a comprehensive description of the
queryable fields.
There are also a reporting function under Tools -
Hello all,
As I understand it, there ought to be a way for one to write a script that
would connect to an RT installation, pass some queries in TicketSQL to it
and get the results back. Is that accurate? If so, do code
samples/instructions exist?
Thanks.
Boris.
--
RT Training - Boston,
On Tue, Jun 17, 2014 at 3:16 PM, Kevin Falcone falc...@bestpractical.com
wrote:
On Fri, Jun 13, 2014 at 01:23:47PM -0400, Hugo Escobar wrote:
I found this thread and have a few questions:
Unfortunately, this thread appears to be unrelated to your problems.
On Thu, Apr 10, 2014 at 12:46
On 18-6-2014 15:02, Albert Shih wrote:
Hi all,
Basic question about Asset extension before I try to installed it.
Can I use Asset extension to manage supply ? I mean (for example) I got a
20 ink cartridges.
Can I put this 20 cartridges inside RT Asset, and each time some requestor
ask
Is there a way to do a user search via URL?
We can already go directly to a ticket or asset via a URL. We can also
perform a ticket or asset search via URL. But what about doing a User
search?
The goal is to use an external tool (AlfredApp) to quickly get to the
User Summary page or at
I'd like to bulk update tickets and include the value of a field or
custom field in each one. For example:
Bulk updating X tickets. Each ticket has a Custom Field called
Activation Code. I write a single reply that goes to each selected
ticket and wherever I include 'CF.{Activation Code}'
Hello listmates,
If I need to change the user's privilleges outside of the RT - and I do
have full administrative rights both on the RT host machine and within the
DB server - how do I do that?
Thanks.
Boris.
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
On Wed, Jun 18, 2014 at 10:53:11AM +1000, Alex Peters wrote:
That was just a transcribing error on my part. I call a method on the
RT::Date
object to get the date out in the expected format; a later message in this
thread shows the corrected code.
At any rate, the debug output is
On Wed, Jun 18, 2014 at 10:32:52AM +, Guadagnino Cristiano wrote:
the script that I am running comes from here:
http://www.cs.kent.ac.uk/people/staff/tdb/rt3/rt-remind
You can find a reference to this script on Wikia too:
http://requesttracker.wikia.com/wiki/Rt-reminder
Have you
On Wed, Jun 18, 2014 at 12:38:49PM +, Zawada Łukasz wrote:
RT-Extension-MandatoryOnTransition it's not working on rt 3.8.8
Ah, you didn't say you were using an unsupported release of RT.
I set
Set( %MandatoryOnTransition,
'*' = {
'* - resolved' = 'CF.Typ',
On Wed, Jun 18, 2014 at 12:58:48PM +, Keith Creasy wrote:
It appears that, even though the field appears on the bulk update form, that
custom fields do not actually get updated. Is this true? If it is supposed to
work, how?
We have a “Grant Number” custom field. I went to bulk update
On Wed, Jun 18, 2014 at 12:10:27PM -0700, Josh Tackitt wrote:
Is there a way to do a user search via URL?
We can already go directly to a ticket or asset via a URL. We can also
perform a ticket or asset search via URL. But what about doing a User
search?
If you know the user's id
On Wed, Jun 18, 2014 at 12:19:12PM -0700, Josh Tackitt wrote:
I'd like to bulk update tickets and include the value of a field or custom
field in each one. For example:
Bulk updating X tickets. Each ticket has a Custom Field called Activation
Code. I write a single reply that goes to each
On Tue, Jun 17, 2014 at 04:08:54PM -0400, Len Jaffe wrote:
In order make sure that we're solving the correct problem, since my previous
post was terse, and I'm not sure whether I used all the right key words,
please
allow me to elaborate:
Based on a similar treatment by a colleague, I have
On Wed, Jun 18, 2014 at 3:47 PM, Kevin Falcone falc...@bestpractical.com
wrote:
On Tue, Jun 17, 2014 at 04:08:54PM -0400, Len Jaffe wrote:
In order make sure that we're solving the correct problem, since my
previous
post was terse, and I'm not sure whether I used all the right key words,
On 6/18/14, 12:43 PM, Kevin Falcone wrote:
On Wed, Jun 18, 2014 at 12:10:27PM -0700, Josh Tackitt wrote:
Is there a way to do a user search via URL?
We can already go directly to a ticket or asset via a URL. We can also
perform a ticket or asset search via URL. But what about doing a User
On 06/18/2014 03:43 PM, Kevin Falcone wrote:
If you don't have the user id in Alfred, you can link to
http://rt.example.com/User/Search.html?UserString=em...@address.edu
but you'll trigger a CSRF warning, it's probably that page should be
whitelisted.
For reference, I've just pushed a
Le 18/06/2014 à 20:33:47+0200, Joop a écrit
Basic question about Asset extension before I try to installed it.
Can I use Asset extension to manage supply ? I mean (for example) I got a
20 ink cartridges.
Can I put this 20 cartridges inside RT Asset, and each time some requestor
The code posted in my original message, minus the $ticket-Create call,
generates debug output showing the problem independent of ticket creation.
In that message I've highlighted the discrepancies in that debug output in
red. Your comments on that specific output would be greatly appreciated.
I
25 matches
Mail list logo
