We upgraded to 4.2.12 and everything looked ok. However, we are now unable to
submit tickets via email using rt-mailgate. I have seen many posts but none of
the proposed solutions seem to work. We are using the same command as we did
in 3.8.7 for sendmail . Here is our setup.
Perl: 5.16.3
Allright . got it.
It was more obvious then expected!
RT->Logger->error($ticket->SubjectTag ." , ".
$ticket->FirstCustomFieldValue('generatorUri'));
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Hello listmates,
Has anybody ever discovered a situation where all of a sudden your view
resets to a non-sensical view where your search, tickets, etc. configs -
all the advanced options - are gone and all you see is a view which is
essentially useless. Tickets, however, seem to be there - if you
On Tue, Feb 9, 2016 at 4:01 PM, Matt Zagrabelny wrote:
> On Tue, Feb 9, 2016 at 2:57 PM, Boris Epstein
> wrote:
> > Hello listmates,
> >
> > Has anybody ever discovered a situation where all of a sudden your view
> > resets to a non-sensical view where
On 2016年2月9日 at 15:57:44, Boris Epstein (borepst...@gmail.com) wrote:
Hello listmates,
Hi Boris,
Has anybody ever discovered a situation where all of a sudden your view resets
to a non-sensical view where your search, tickets, etc. configs - all the
advanced options - are gone and all you see
On Tue, Feb 9, 2016 at 3:05 PM, Boris Epstein wrote:
> Shawn,
>
> Yes indeed, the url is: http:///rt/SelfService/
>
> It is unwilling to go anywhere else.
>
> Any idea why this would happen?
Somehow your account became unprivileged.
I'm not sure if there is a history of
Has anyone tried to port the 'Import' methods in the old 3.x
Ticket_Overlay.pm, and Attachment_Overlay.pm to RT 4.x? (4.2.x here).
I understand the new way to do overlays are to use Ticket_Local.pm or
Attachment_Local.pm file names.
I'm going to try copying over the methods and dependent
On Tue, Feb 9, 2016 at 2:57 PM, Boris Epstein wrote:
> Hello listmates,
>
> Has anybody ever discovered a situation where all of a sudden your view
> resets to a non-sensical view where your search, tickets, etc. configs - all
> the advanced options - are gone and all you
Shawn,
Yes indeed, the url is: http:///rt/SelfService/
It is unwilling to go anywhere else.
Any idea why this would happen?
Thanks for excellent response.
Boris.
On Tue, Feb 9, 2016 at 4:02 PM, Shawn Moore wrote:
> On 2016年2月9日 at 15:57:44, Boris Epstein
On Tue, Feb 9, 2016 at 4:10 PM, Matt Zagrabelny wrote:
> On Tue, Feb 9, 2016 at 3:05 PM, Boris Epstein
> wrote:
> > Shawn,
> >
> > Yes indeed, the url is: http:///rt/SelfService/
> >
> > It is unwilling to go anywhere else.
> >
> > Any idea why this
I noticed the 4.0.x code base has ->Import included in Ticket.pm and
Attachment.pm. I'm going to try starting from there but I'm wondering if
there's any known technical reasons why these methods may not work in rt
4.2.x
Thanks again,
Curtis
On 2/9/2016 5:10 PM, Curtis Bruneau wrote:
Has
I'm hoping a second (or more) set of eyes can help me out here.
I upgraded from 4.2.12 to 4.4.0 and somehow broke LDAP authentication.
For background. this particular installation went live 10 years ago and has
been carried over (mostly flawlessly I might add) from version to version
over that 10
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