Re: [rt-users] Virtualizing RT To Hyper-V

2013-10-02 Thread Alberto Vazquez
drivers for hyper-v and you will be good to go. Mike On Oct 1, 2013, 12:32 PM, Alberto Vazquez wrote: All, I have a physical server running RT, and I want to virtualize it to Hyper-V. Can some provide some guidance on what will the best process to follow? Or, are there any potential

[rt-users] Virtualizing RT To Hyper-V

2013-10-01 Thread Alberto Vazquez
All, I have a physical server running RT, and I want to virtualize it to Hyper-V. Can some provide some guidance on what will the best process to follow? Or, are there any potential issues? Thanks, AVazquez -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training

Re: [rt-users] RT is no longer sending Auto Replies On-Create

2011-06-27 Thread Alberto Vazquez
) and execute the command newaliases. Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner 2011/6/24 Alberto Vazquez beto...@gmail.com Forgot the attachement. Thanks, Alberto On Fri, Jun 24

Re: [rt-users] RT is no longer sending Auto Replies On-Create

2011-06-27 Thread Alberto Vazquez
11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner 2011/6/27 Alberto Vazquez beto...@gmail.com Thanks for your reply. *#order_entry: |/opt/rt3/bin/rt-mailgate --queue Order Entry --action correspond --url **http://solutioncenter.proiris.com*http://solutioncenter.proiris.com

Re: [rt-users] RT is no longer sending Auto Replies On-Create

2011-06-27 Thread Alberto Vazquez
at 2:23 PM, Alberto Vazquez beto...@gmail.com wrote: Dialas, I want to say we that we are using sendmail. At least, that is according to the config attached. I will try what you've suggested, and in the mean time, could you please take a look at configuration and see if there is something else

[rt-users] RT is no longer sending Auto Replies On-Create

2011-06-24 Thread Alberto Vazquez
the following files: *RT_SiteConfig.pm and fetchmail.* What am I missing :( Your ideas will be greatly appreciated. Sincerely, -- Walk in faith! Alberto Vazquez-Dzul Email: beto...@gmail.com Mobile: (805) 444-0835 GVoice: (805) 768-4798 2011 Training: http://bestpractical.com/services

[rt-users] Queue Not Receiving/Forwarding Emails

2011-03-23 Thread Alberto Vazquez
not to expire. * Exchange mailbox is receiving emails. Confirmed * Passwords have not been changed in the RT config. What can I check on the the RT side? Thanks in advance for your help and time on this. -- Walk in faith! Alberto Vazquez-Dzul Email: beto...@gmail.com Mobile: (805) 444-0835 GVoice

Re: [rt-users] Queue Not Receiving/Forwarding Emails

2011-03-23 Thread Alberto Vazquez
their RT systems. Thanks again for your quick response. Alberto On Wed, Mar 23, 2011 at 10:23 AM, Mark Farver mfar...@mindbent.org wrote: On Wed, Mar 23, 2011 at 12:18 PM, Alberto Vazquez beto...@gmail.com wrote: I have a few Q's setup in my RT server, and one of the them, is not longer

[rt-users] Duplicate Emails - On Create and On Resolve

2011-03-02 Thread Alberto Vazquez
the new one (facilities). The same thing happens when the request is closed. Can you please point me on the right direction, to which file I need to modify and add some kind of exception? Thanks a bunch. -- Walk in faith! Alberto Vazquez-Dzul Email: beto...@gmail.com Mobile: (805) 444-0835

[rt-users] Creating a new Queue and Site

2011-02-23 Thread Alberto Vazquez
I inherited an RT system, and now I have the good challenge of creating a new queue and a corresponding site for it. All this has to be done on the existing server, which is hosting our helpdesk ticketing system and url. I tried looking at the exiting config, and also have looked around at the

Re: [rt-users] Manually creating a user in RT's db (MySQL)

2011-01-20 Thread Alberto Vazquez
. Alberto On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote: Guys, I am new to RT and a novice on MySQL. Currently, we do not allow auto create for external senders to any of our Q's, but one

Re: [rt-users] Manually creating a user in RT's db (MySQL)

2011-01-20 Thread Alberto Vazquez
this : drop !senders = ·*@mydomain.com:my_allowed_u...@hisdomain.com On Thu, 20 Jan 2011 08:49:50 -0800 Alberto Vazquez wrote: Thank you Sir, I will give it a try. I was under the impression that this is for users with the need to access RT, since this external just needs to be able

Re: [rt-users] Manually creating a user in RT's db (MySQL)

2011-01-20 Thread Alberto Vazquez
This worked, but I had to check the Allow access to RT option, otherwise it would not work. Thanks, Alberto On Thu, Jan 20, 2011 at 9:00 AM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Jan 20, 2011 at 08:49:50AM -0800, Alberto Vazquez wrote: Thank you Sir, I will give it a try

[rt-users] Manually creating a user in RT's db (MySQL)

2011-01-19 Thread Alberto Vazquez
Guys, I am new to RT and a novice on MySQL. Currently, we do not allow auto create for external senders to any of our Q's, but one of our departments want to use RT to start receiving emails (tickets) from an external source. My questions is, if I create this external entity in the RT database,

Re: [rt-users] ExternalAuth help needed

2011-01-12 Thread Alberto Vazquez
this working? Wes -- Alberto Vazquez-Dzul Email: beto...@gmail.com Mobile: (805) 444-0835 GVoice: (805) 768-4798