Re: [rt-users] User cannot see the ticket in a particular queue but it has all the rights to do it

list and voilà everything is visible now. User told me that he just copied an saved query, I don't know if it's a bug, but could be nice that if in the sorting list is placed an [empty] field in the middle, that is moved to the bottom. cheers -- Andrea Perotti System Administrator Cutaway S.r.l

[rt-users] User cannot see the ticket in a particular queue but it has all the rights to do it

eval {...} called at -e line 0 (/usr/share/perl/5.10/Carp.pm:47) Do you have any idea of what could be the problem? No other user added in this group experience these problems. thank you for the help or hints you could give me cheers -- Andrea Perotti System Administrator RT

Re: [rt-users] Image Linking

Il 23/03/2011 10:36, Torsten Brumm ha scritto: Yes, there is but Not Public. ASK bps for RTx-AttachmentsOnDisk :-( Any chance that it'll be included in RT-4.0 ? cheers -- Andrea Perotti System Administrator

Re: [rt-users] Remove an attachment

-- Andrea Perotti System Administrator RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] Assign child ticket to a separate queue?

-SpawnLinkedTicketInQueue/ this will add in the UI the possibility to choose the queue when creating connected tickets. hth -- Andrea Perotti RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] Quick is it possible to do this question

and serve the same files/data. Sure you can. Just pay attention to have the exact same version of RT and options in RT_SiteConfig.pm cheers -- Andrea Perotti RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] How to Manage a First plus Second Level Support Configuration

-- Andrea Perotti Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] How to Manage a First plus Second Level Support Configuration

bit stuck in how to solve it. Have you already solved similar situations? How would you solve it? If anything isn't clear to you please ask. Any hint will be well accepted thank you! -- Andrea Perotti Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http

Re: [rt-users] How to Manage a First plus Second Level Support Configuration

. cheers -- Andrea Perotti Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Moving RT Database to remote host

your frontend and the dbserver with a textual client before switching . cheers -- Andrea Perotti Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Forgot password on the login page

Il 26/04/2010 11:21, josé fernandez ha scritto: is it possible and if so how to add a Forgot password on the login page so a user who has forgotten their password can be requested. http://github.com/gitpan/RT-Extension-ResetPassword hth -- Andrea Perotti Discover RT's hidden secrets with RT

Re: [rt-users] Howto change user email

Il 15/04/2010 15:08, Ian Pellew ha scritto: From r...@a_glance if I change a users email I get Email address in use. How do I change his email address? I suggest you to use the MergeUser Extension, so you won't lose any reference and both old and new addresses will remain valid. hth -- Andrea

[rt-users] Supervisors on Queues and Mail feedback

cheers Andrea Perotti smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's

Re: [rt-users] Correspond vs. Comment on resolve

= . $id, title = loc('Resolve') }; } HTH -- Andrea Perotti smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] WebPath problem

Kevin Falcone ha scritto: Log in as the root user to edit the global saved search, which should fix it for your new users. Thank you very much Kevin for your answer, you solved one big pita in our current installation, and I have one ticket less in my queue ;) cheers -- Andrea Perotti

[rt-users] WebPath problem

learned from my experiments is that is something in the db that generate the problem. Now I'm running RT-3.8.2 on debian 4.0 . Do you have any hint to fix that problem? Thank you for your attention -- Andrea Perotti smime.p7s Description: S/MIME Cryptographic Signature

Re: [rt-users] Autogenerating a password for requestors

in RT where an user has just a one time password, after the first login he have to change it as first and only things to do. But I guess could be worth opening a new 3d for this topic... cheers -- Andrea Perotti Cutaway S.r.l. www.cutaway.it c/o Seat PagineGialle smime.p7s Description

[rt-users] QueryBuilder : what happened today?

Hi all, is there any variable, in the query builder, I can use to specify the current day? It'll be useful, to save a search to show, at the end of the day, all the ticket closed. cheers -- Andrea Perotti Cutaway S.r.l. www.cutaway.it c/o Seat PagineGialle smime.p7s

Re: [rt-users] Plugins to Include in Main RT release

. cheers -- Andrea Perotti Cutaway S.r.l. www.cutaway.it c/o Seat PagineGialle smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

[rt-users] Plugins to Include in Main RT release

))); feedback are welcome :D cheers -- Andrea Perotti Cutaway S.r.l. www.cutaway.it c/o Seat PagineGialle smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] RT Book : does it worth?

for that manual :) @all Thank you for you answers, it's glad to receive so many feedback from the RT community cheers -- Andrea Perotti Cutaway S.r.l. www.cutaway.it c/o Seat PagineGialle smime.p7s Description: S/MIME Cryptographic Signature ___ http

[rt-users] RT Book : does it worth?

buying it... Have you read it? Did you find it useful, or the way RT is intended to be documented nowadays is via wiki and this ML ? Thank you for your answers and opinions. cheers -- Andrea Perotti Cutaway S.r.l. c/o Seat PagineGialle email : apero...@cutaway.it www : http

Re: [rt-users] how to disable fckeditor globally?

Curtis Bruneau ha scritto: in your etc/RT_SiteConfig.pm Set($MessageBoxRichText, 0); Thank you! This solve a performance problem in my setup: many users reported slowlyness rendering the reply/create ticket after the upgrade to 3.8.1. cheers Andrea smime.p7s Description: S/MIME

Re: [rt-users] Avoid Blank Subject in New Ticket

times! cheers -- Andrea Perotti Cutaway S.r.l. c/o Seat PagineGialle email : [EMAIL PROTECTED] www : http://www.cutaway.it ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

[rt-users] Avoid Blank Subject in New Ticket

for your hints. cheers Andrea Perotti ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly