Hi there,
One of my users is commenting on a ticket, but the comments aren't
being displayed in the history.
Am I / we missing something here? It is saying Message recorded, but
for the life of me, I can't see the information on the ticket.
Any help much appreciated.
Thanks,
Berny
OK scratch that, ShowTicketComments wasn't assigned to that group for
that queue. My bad.
Berny
2009/4/29 Berny Stapleton be...@technology.net.au:
Hi there,
One of my users is commenting on a ticket, but the comments aren't
being displayed in the history.
Am I / we missing something here
The best way that I have found to do this is to run wireshark or
similar on the box itself and increase the debug output on the web
server.
The wireshark output though will give you all the LDAP details and
will show you what the server's response is. It will also show you how
you are putting
Unfortunately, while mathematically correct it might not be.
You might have estimated 5 hours, put 4 hours into it and come across
some problems and it's now going to take you another 8.
So, it depends on how you use the estimate field.
2009/4/23 Tutu bytespedit...@gmail.com:
There are 3
Hi all,
One of our managers wants to get notified of all tickets and be able
to view all tickets logged by her staff against other teams so that
she can chase up the other teams when her staff are away.
I have read up on delegated rights and administration of personal
groups, but that's not
Yes, she can be a pain, but in her defence, something important got
dropped while one of her staff was on holidays and she got chewed for
it
Hmm, need to remap some fields in LDAP I think
Thanks for the input,
Berny
2009/4/17 Tom Lahti t...@bitstatement.net:
One of our managers wants
