[rt-users] Unsubscribe

Unsubscribe ~~~ Deepika Bhatia Sr. Manager Prosum Technology Services ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED

[rt-users] Documentation.

Kevin- Is there any users manual and administrators manual available for RT? ~~~ Deepika Bhatia Sr. Manager Prosum Technology Services ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

RE: [rt-users] Documentation.

We are using RT as a help desk tool and what I am looking for is the one that work and manage the queue. I don't need the create tickets one. Deepika -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Monday, January 14, 2008 3:05 PM To: Deepika Bhatia Cc: rt-users

RE: [rt-users] Documentation.

3.6.4 should be good. We are on 3.6.5 -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Monday, January 14, 2008 3:11 PM To: Deepika Bhatia Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Documentation. Deepika, What version do you have? I

[rt-users] How to differentiate between tickets created via email vs ticket created using RT?

How to differentiate between tickets created via email vs ticket created using RT? Deepika. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract

[rt-users] Modify Quick Search

Is there any way to modify the quick search and remove the stalled tickets from it. Thanks! ~~~ Deepika Bhatia Sr. Manager Prosum Technology Services ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE

RE: [rt-users] Email Question

. Deepika -Original Message- From: Todd Chapman [mailto:[EMAIL PROTECTED] Sent: Sunday, November 11, 2007 7:52 AM To: Deepika Bhatia Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Email Question See NotifyActor in RT_SiteConfig.pm. On 11/11/07, Deepika Bhatia [EMAIL

[rt-users] Custom Field - Date time

for the response. ~~~ Deepika Bhatia Sr. Manager Prosum Technology Services ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December

[rt-users] Email Question

as an AdminCc. Why is that? Is that normal functionality of version 3.6.5? The same thing happens, when I try to resolve a ticket for which I was the requestor as well. And I don't receive any email when I resolve the ticket. Please comment. ~~~ Deepika Bhatia Sr. Manager Prosum

RE: [rt-users] Unable to load a valid user.

Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Friday, October 12, 2007 12:02 PM To: Deepika Bhatia Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Unable to load a valid user. Deepika, I do not handle the maintenance of our RT downloaded software, I just

[rt-users] Unable to load a valid user.

We are in the process of upgrading from 3.4.2 to 3.6.2. We are also moving the database from mySQL to ORACLE at the same time. While doing the testing, we ran into this problem. While creating a new ticket via email, we receive the following Error. RT could not load a valid user, and RT's